Key Functions of a Retailer: From Procurement to Customer Service

Introduction to Retailer Functions

Retailers serve as a crucial link between manufacturers, wholesalers, suppliers, and consumers. They bridge the gap by sourcing, storing, and selling goods directly to customers.

Procurement and Sourcing

  • Retailers like Jay source goods from various wholesalers or manufacturers.
  • The quantity of goods purchased depends on demand estimation and sales forecasts.
  • Jay assembles goods in his warehouse and breaks them down into smaller quantities suitable for retail. For a deeper understanding of the procurement process, check out A Quick Guide to Supply Chain Optimization.

Grading and Valuation

  • Goods are graded based on size, shape, and quality.
  • Grading helps determine the product's value, with higher grades commanding better prices.

Stock Management and Risk Bearing

  • Retailers maintain adequate stock to meet customer demand.
  • They bear risks such as loss from fire, spoilage, theft, and price fluctuations. Jay stores goods in a room behind his store, saving transportation costs.

Customer Service and Value-Added Services

  • Jay provides value-added services like home delivery and product installation. To learn more about enhancing customer service in retail, refer to Mastering E-Commerce: A Comprehensive Guide for Future Entrepreneurs.
  • He offers a variety of goods catering mostly to kids, enhancing customer satisfaction.
  • Knowledgeable about his products, Jay guides customers to make informed choices.

Sales Promotion Activities

Store Operations

  • Retailers manage daily operations including housekeeping, accounting, and building management. These activities ensure smooth functioning before closing the store each day. For a broader perspective on retail operations, check out Introduction to Commerce: Understanding Key Concepts.

Conclusion

Retailers perform diverse functions from procurement to sales and after-sales services, playing a vital role in the supply chain and customer satisfaction.

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