Essential English Conversations for Everyday Situations and Customer Service

A complaint without dispute. >> Excuse me. Do you have a moment? >> Of course. How can I help you?

>> I wanted to mention something about my order. >> Yes, please tell me.

>> I think there was a small mistake. >> I'm sorry to hear that. What seems to be the problem?

>> I ordered the vegetarian pasta. >> Yes, I remember that. I believe this one has chicken in it.

>> Oh, let me take a look. >> I may be wrong, but it looks like chicken.

>> You're right. I apologize for that. >> It's okay. I understand that mistakes happen.

>> Thank you for being so calm about it. >> I just wanted to point it out politely. >> I appreciate that very much.

>> I don't want any trouble. You're not causing any trouble at all. >> I know restaurants can be busy.

>> Today has been especially busy. >> That explains it. >> I will replace this dish immediately.

>> Thank you. I would appreciate that. >> It will only take about 10 minutes. >> That's perfectly fine.

>> May I offer you a drink while you wait? >> That's very kind, but not necessary. Please allow us to make it right.

>> In that case, thank you >> again. I'm very sorry for the mistake. >> It's really okay. I'm glad we could talk

calmly. >> Communication makes everything easier. >> Yes, it does.

>> Your new dish will be out shortly. >> Thank you for handling it professionally.

>> And thank you for your understanding. >> I will definitely come back again. That means a lot to us.

>> A new restaurant. >> This restaurant looks beautiful. >> Thank you. We just opened last month.

>> Congratulations. That must be exciting. >> It is exciting and a little stressful. >> I can imagine. Everything looks fresh

and modern. >> We tried to create a warm atmosphere. >> You succeeded. It feels very welcoming.

>> That makes me happy to hear. >> Is this your first restaurant? >> Yes, it is. It has always been my dream.

>> That's wonderful. What kind of food do you serve? >> We focus on local ingredients and simple

recipes. >> I like that idea. >> Fresh food tastes better.

>> What do you recommend for a first visit? Our grilled vegetables with homemade bread are popular.

>> That sounds delicious. >> And our lemon cake is special, too. >> I might try that for dessert.

>> I think you'll enjoy it. >> Starting a new restaurant must require courage.

>> Yes, there were many long nights, >> but now it's open. >> Yes, and every customer matters. I'm

happy to support new businesses. >> We appreciate that more than you know. >> I'll tell my friends about this place.

>> Word of mouth helps us grow. >> I hope you become very successful. >> Thank you. That means a lot.

>> I'm glad I came in tonight. >> We're glad, too. Please enjoy your meal. >> The regular customer and the barista.

>> Good morning. >> Morning. Your usual order? >> Yes, please. Medium black coffee.

>> No sugar, no milk. >> You know me too well. >> That's what happens when you come

everyday. >> This place feels like part of my routine now.

>> I like seeing familiar faces. >> It makes mornings easier. >> Coffee helps, too.

>> Definitely. >> Busy day ahead? >> Very busy. Meetings all afternoon. Then

you'll need that caffeine. >> Absolutely. >> Same seat by the window.

>> Of course, that's my spot. >> I'll bring it over in a minute. >> Thank you.

>> How was your weekend? >> Quiet. I stayed home and read. >> That sounds relaxing.

>> It was. I needed it. >> Sometimes slow days are the best. >> I agree.

>> Here's your coffee. >> Perfect. As always, >> I try my best. That's why I keep coming

back. >> I'm glad to hear that. >> See you tomorrow.

>> Same time. >> Definitely. >> Mistake or fate?

>> I think we've met before. >> I don't think so. This is my first time here.

>> That's strange. You look very familiar. >> Maybe I just have a common face. >> Or maybe it's not a mistake.

>> What do you mean? Maybe it's fate. >> That sounds dramatic. >> Not dramatic, just interesting.

>> Where do you think we met? >> At a bookstore, maybe or a train station.

>> I do spend time in bookstores. >> See, that's something. >> But many people read books.

>> True. Still something feels familiar. >> Maybe we passed each other somewhere. >> Maybe we were meant to meet now.

>> You really believe in fate? >> Sometimes it makes life feel less random.

>> I usually believe in coincidence. >> What's the difference? >> Coincidence is simple. Fate feels

planned. And maybe it is planned. >> By whom?

>> I don't know. Life itself. >> That's an interesting thought. >> Are you waiting for someone?

>> No, I came alone. >> Me too. >> So this meeting is either a mistake

>> or fate >> or just two strangers talking. >> Sometimes that's how important things

begin. You're very optimistic. >> I try to be. >> Well, whether it's fate or not, I'm glad

we talked. >> Me, too. >> Maybe we'll meet again.

>> And then we'll know. >> Payment problem. >> Your total comes to $42.80.

>> Okay, I'll use my card. >> You can tap it here. >> All right.

H. It says transaction declined. >> Declined? That can't be right. >> Would you like to try again?

>> Yes, please. >> Go ahead. >> It's still declined.

>> Yes, I'm afraid so. >> That's strange. I have enough money. >> Sometimes the connection is weak.

>> Could that be the reason? >> It's possible. Let me try another card. >> Of course.

>> Here. >> Processing. >> Please work.

>> It went through this time. >> Thank goodness. >> The payment is approved.

>> I was getting worried. >> It happens more often than you think. >> I thought maybe my bank blocked it.

>> You might still want to check later. >> Yes, just in case. Here's your receipt. >> Thank you for your patience.

>> No problem at all. >> I appreciate how calm you stayed. >> It's part of customer service.

>> Well, you handled it very well. >> Thank you. Have a nice day. >> You, too.

>> A conversation with the chef. >> Excuse me. Are you the chef? >> Yes, I am. Did you enjoy your meal? very

much. I wanted to compliment you personally. >> That's kind of you. Thank you.

>> The flavors were perfectly balanced. >> I'm glad you noticed. >> How long have you been cooking?

>> For almost 20 years. >> That's impressive. >> Cooking is my passion.

>> You can taste that. >> We use fresh ingredients every day. I could tell the vegetables were amazing.

>> They come from a local farm. >> That makes a difference. >> It really does.

>> Do you change the menu often? >> Yes, with the seasons. >> That keeps things interesting.

>> It keeps me inspired, too. >> Is it stressful running a kitchen? >> Very, but it's also rewarding. I imagine

the pressure is high, >> especially during dinner rush. >> Everything tasted carefully prepared.

>> We pay attention to every plate. >> That shows. >> Thank you for coming to speak with me.

>> It's rare to meet the chef. >> I try to greet guests when I can. >> You should be proud.

>> Hearing that means a lot. >> I'll definitely return. I look forward to cooking for you again.

>> Evening business meeting. >> Thank you for staying late today. >> Of course, this meeting is important.

>> I know evenings are not ideal. >> Sometimes quiet hours are better for thinking.

>> That's true. The office feels different now. >> Fewer phones ringing, less pressure.

>> Let's review the proposal one last time. I made a few notes this afternoon. >> Good. I'd like to hear them.

>> Overall, the plan is strong. >> That's good to hear. >> But the timeline might be too tight.

>> You think we need more time? >> Yes. Rushing could cause mistakes. >> I agree. Quality matters more.

>> Exactly. Our client values careful work. >> Let's adjust the schedule, then. I'll update the document tonight.

>> I appreciate that. >> Teamwork makes these meetings easier. >> It does. Do you feel confident about

tomorrow? >> More than I did this morning. >> That's progress. Thank you for your

honesty today. >> Open discussion is important, >> especially in business

>> and in trust. >> Let's send the final version tomorrow morning.

>> Agreed. We should call it a night. >> Yes, we've earned it. >> Thanks again for your time.

>> Anytime. >> A lucky mistake. >> I think I made a mistake.

>> What happened? >> I sent the email to the wrong person. >> That's not good.

>> I know. I felt terrible. >> Did they reply? >> Yes, actually. And

>> they were interested in the idea. >> Really? >> Yes. They asked for more details.

>> That's surprising. >> I didn't expect that at all. >> Sometimes mistakes open new doors.

>> I guess so. >> What will you do now? >> I'll send a follow-up message.

>> Good idea. >> This mistake might help us. A lucky mistake then.

>> Yes. Not all errors are bad. >> They teach us something >> or lead us somewhere new.

>> Exactly. >> I feel less stressed now. >> That's good.

>> I learned not to panic so quickly. >> That's an important lesson. >> I'll be more careful next time.

>> And more open, too. >> True. >> Let's see where this goes. I'm hopeful.

>> Make an apple pie. >> The apples are ready. >> They smell very fresh.

>> I picked them this morning. >> That makes a difference. >> Should I peel them now?

>> Yes. And slice them thin >> like this. >> Perfect.

>> I love baking with you. >> Me, too. It's relaxing. What's next? >> Add sugar and cinnamon.

>> How much sugar? >> Not too much. Let the apples shine. >> I like that idea.

>> Now mix them gently. >> The kitchen smells amazing. >> Apple pie always feels like home.

>> Did your mother teach you this recipe? >> Yes, she made it every autumn. Traditions are important.

>> They connect generations. >> The dough is ready. >> Place it carefully in the pan.

>> Like this. >> Yes. You're doing great. >> I can't wait to taste it.

>> Patience makes it better. >> Into the oven. >> Yes. Now we wait.

>> Help with the harvest. >> The field looks ready. Yes, the crops are perfect this year.

>> The wheat shines in the sunlight. >> We were lucky with the weather. Not too much rain.

>> I'm glad I could help today. >> Extra hands are always welcome during harvest.

>> The work is harder than I expected. >> Farming is honest work. It tests your strength.

>> My back already feels it. You'll sleep well tonight. >> I believe that. But it feels good to

move like this. >> It's different from city life. >> Very different. I sit at a desk most

days >> here. The body works with the land >> and the air smells fresh.

>> That's the countryside. Earth and grain. >> I don't get this in the city. >> That's why I stay here. Passing the

baskets now. >> Thank you. Careful. They're heavy. >> I can manage. Everyone is moving so

fast. >> Harvest time is short. We must use every hour.

>> Everyone is working together, even the children. >> It's a family effort. Always has been.

>> I like that feeling. >> Community matters more than machines. Though the tractor helps.

>> Yes, but hands still matter most. >> The sun is going down already. >> The light turns golden at this hour.

>> It makes the field look endless >> and peaceful. >> Even with all the work,

>> hard work and peace can exist together. >> I never thought of it that way. Farming teaches patience

>> and gratitude. >> Exactly. We depend on the land. >> I feel proud carrying these baskets.

>> You should. You're part of this now. >> I'm tired but happy. >> That's the best kind of tired.

>> Thank you for letting me join. >> You're welcome anytime. >> I'll remember today. The smell, the

light, the silence after the work. >> The harvest always leaves memories >> and gratitude.

>> Hotel check-in. >> Good afternoon. Welcome to the Riverside Hotel.

>> Good afternoon. I have a reservation. >> Wonderful. May I have your name, please? >> Yes, it's Jennifer Collins.

Let me check. C O L L L I N S. >> That's correct. >> I found your reservation, Miss Collins.

>> Great. Is my room ready? >> Yes, it is. You booked a standard room for three nights.

>> Yes. Checking out on Sunday. >> That's right. May I see your ID, please? >> Here's my passport.

Thank you. I'll just make a copy. >> Of course. >> Do you have a credit card for the

deposit? >> Yes, here it is. How much is the deposit?

>> It's $100. We'll refund it at checkout. >> That's fine. >> Your room is 504 on the fifth floor.

>> Does the room have a nice view? Yes, it overlooks the garden. >> That sounds lovely.

>> Here are your two key cards. >> Two cards? That's convenient. >> In case you lose one, it happens

sometimes. >> Smart thinking. What time is checkout? >> Checkout is at 11 a.m.

>> Can I request a late checkout on Sunday? >> You can ask on Saturday. We'll do our best.

>> Thank you. What about breakfast? >> Breakfast is included in your booking. >> Wonderful. What time is it served?

>> From 6:30 to 10:00 a.m. in the ground floor restaurant. >> Is there a gym in the hotel?

>> Yes, on the second floor. Open 24 hours. >> Perfect. I like to exercise in the morning.

The pool is also on the second floor. >> You have a pool, too. Excellent. >> Here's a map of the hotel facilities.

>> This is very helpful. Thank you. >> The Wi-Fi password is on this card. >> Great. Is the Wi-Fi fast?

>> Yes, we upgraded it recently. >> One more question. Is there parking? Yes, underground parking. It's free for

guests. >> Wonderful. Where are the elevators?

>> Just around the corner on your left. >> Thank you so much for everything. >> My pleasure. Enjoy your stay, Miss

Collins. >> I'm sure I will. This hotel seems wonderful.

>> If you need anything, dial zero for reception. >> I'll remember that. Thank you.

>> Have a relaxing stay. >> Complaint about the room. >> Front desk. How may I help you?

>> Hello. This is room 307. >> Yes, Mr. Parker. What can I do for you? >> I have a problem with my room.

>> I'm sorry to hear that. What's wrong? >> The air conditioning isn't working properly.

>> Oh no. What exactly is happening? It's blowing, but the air isn't cold. >> Have you tried adjusting the

temperature? >> Yes, I set it to the lowest. Still warm. >> I apologize for the inconvenience.

>> The room is very hot. I can't sleep. >> I completely understand. It's summer after all.

>> Can someone come fix it? >> I'll send maintenance right away. >> How long will that take?

>> About 10 to 15 minutes. Okay. But if they can't fix it, >> we have another option for you.

>> What's that? >> We can move you to a different room. >> Would it be the same room type?

>> Actually, we can upgrade you to a deluxe room. >> Really? At no extra charge?

>> Correct. Free upgrade for the trouble. >> That's very generous. Thank you. >> Let's try maintenance first, though.

>> Of course. I'll wait. Would you like us to bring a fan meanwhile? >> Yes, that would help a lot.

>> I'll send one up immediately. >> I appreciate that. >> Would you like some cold water as well?

>> Yes, please. That would be nice. >> I'll have someone bring water and the fan now.

>> Thank you for responding so quickly. >> The maintenance person is Tom. He's very skilled.

>> I hope he can fix it. If not, the deluxe room is 512, much larger. >> I'll wait for Tom first.

>> I'll call you back in 20 minutes to check. >> Perfect. I'll be here

>> again. I'm very sorry for this problem. >> Things happen. I appreciate your help. >> Is there anything else you need?

>> No, that's all for now. >> Have a better night, Mr. Parker. >> Thank you. Goodbye.

>> Goodbye. We'll resolve this quickly. problem with the booking. >> Good evening. Welcome to the Grand Plaza

Hotel. >> Good evening. I have a reservation under Thompson.

>> Thompson, let me check our system. >> I booked online two weeks ago.

>> I'm looking. H I don't see your name. >> That's strange. I have a confirmation

email. Can I see the confirmation? >> Yes, here it is on my phone. >> Let me look. Ah, I see the problem.

>> What happened? >> The booking is for next week, not today. >> What? No, that can't be right.

>> It says March 22nd. Today is March 15th. >> Oh, no. I made a mistake with the dates. It happens more often than you think.

>> What can I do? I need a room tonight. >> Let me check our availability. >> Please, I'm so tired from traveling.

>> We do have rooms available tonight. >> Oh, thank goodness. >> But there's a price difference.

>> How much more? >> Tonight's rate is $150. You paid $120 online,

>> so I need to pay $30 more >> for tonight. Yes, but let me see what I can do.

>> I would really appreciate that >> since you have a future booking with us. >> Yes,

>> I can match the online rate, $120. >> Really? That's so kind of you. >> And what about next week's booking? I

won't need it anymore. >> I can cancel that for you. No fee. >> Perfect. Please cancel it.

>> Done. Now, let's check you in for tonight. >> Thank you so much for your help.

>> May I see your ID and credit card? >> Here they are. >> You'll be in room 418.

>> Is it a nice room? >> It has a city view. Very beautiful at night.

>> Wonderful. I feel so relieved now. >> Always doublech checkck your dates when booking online.

>> I've learned my lesson. >> Here's your key card. Enjoy your stay. >> Thank you for being so understanding.

>> That's what we're here for. Good night. >> Good night. Request for room cleaning. >> Housekeeping. How can I help you?

>> Hello. This is room 612. >> Yes. How may I assist you? I'd like to request room cleaning, please.

>> Of course. When would you like us to come? >> As soon as possible, if that's okay.

>> We can send someone in about 20 minutes. >> That's perfect. >> Will you be in the room or should we

come when you're out? >> I'll be here. I'm working on my laptop. >> That's fine. We'll knock first.

>> Thank you. I have a few special requests. >> Of course. What do you need?

>> Can you please change all the towels? >> All the towels? No problem. >> And the bed sheets, too, please.

>> Fresh bed sheets. Got it. >> I also need more shampoo and soap. >> We'll bring extra toiletries.

>> The small bottles run out quickly. >> I understand. We'll leave several of each.

>> Thank you. One more thing. >> Yes. The trash bins are full. >> We'll empty all the bins in your room.

>> And the bathroom needs extra attention. >> Is there a specific problem? >> The mirror has spots. I can't see

clearly. >> We'll clean it thoroughly. >> I appreciate that. Sorry for so many

requests. >> Don't apologize. It's our job. >> You're very kind.

>> Is there anything else? Actually, can you vacuum the floor? >> Yes, we always vacuum during cleaning.

>> Great. The carpet is a bit dusty. >> We'll make sure it's spotless. >> How long does the cleaning take?

>> Usually 15 to 20 minutes. >> I can work in the lobby while you clean. >> That works, too. Whatever is

comfortable. >> I'll stay. It won't disturb me. >> Maria will be your housekeeper today.

I'll look forward to meeting her. >> She's very thorough. You'll be happy. >> Thank you so much for your help.

>> My pleasure. See you in 20 minutes. >> Great. Thank you. Goodbye. >> Goodbye.

>> Breakfast included. >> Good morning. How can I help you? >> Good morning. I have a question about

breakfast. >> Of course. What would you like to know? >> Is breakfast included in my room rate?

Let me check your booking. What room? >> Room 215. My name is Sarah Mitchell. >> One moment, please. Yes, breakfast is

included. >> Oh, good. I wasn't sure when I booked. >> Your package includes daily breakfast

for two. >> For two, but I'm traveling alone. >> That's still fine. You can only have one

breakfast per day, >> of course. Where is the restaurant? >> The breakfast restaurant is on the

ground floor. >> What time does it open? >> Breakfast is served from 6:30 a.m. to

10:30 a.m. >> That's a long window. Very convenient. >> On weekends, we extend until 11 a.m.

>> Even better. I like to sleep in on Sundays. >> Many guests do.

>> What kind of breakfast is it? It's a full buffet. Many options. >> What's included in the buffet?

>> Hot and cold items. Western and Asian food. >> Can you give me some examples?

>> Eggs, bacon, sausages, pancakes. >> That sounds delicious already. >> Also, pastries, fresh fruit, yogurt, and

cereal. And for drinks, >> coffee, tea, juice, and milk, all unlimited.

>> Unlimited coffee. I'm happy now. >> We have a great espresso machine, too. >> Do I need to show anything at the

restaurant? >> Yes. Show your room key card >> and they'll let me in.

>> Yes, they'll check your room number in the system. >> Simple enough. Do you have any dietary

restrictions? >> Actually, yes. I'm vegetarian. >> No problem. We have many vegetarian

options. >> That's a relief. Some hotels don't. >> We have veggie omelets, fresh salads,

and more. >> Perfect. Can I take food to my room? >> We prefer you eat in the restaurant,

actually. >> I understand. That's fair. But you can take coffee or tea.

>> Good to know. Thank you for all the information. >> You're welcome. Enjoy your breakfast

tomorrow. >> I definitely will. At the hotel restaurant.

>> Good evening. Welcome to the terrace restaurant. >> Good evening. Table for one, please.

>> Of course. By the window or inside? >> By the window would be lovely. >> Right this way, please.

Thank you. What a beautiful view. >> Yes, you can see the whole city from here.

>> This is perfect. >> Here's your menu. I'll be back shortly. >> Thank you.

>> Are you ready to order or do you need more time? >> I think I'm ready. Can you help me

choose? >> Of course. What are you in the mood for? >> Something light. I had a big lunch.

Our salads are very popular. >> What salads do you have? >> Caesar salad, Greek salad, or salmon

salad. >> Is the salmon salad good? >> It's excellent. Fresh grilled salmon on

greens. >> That sounds perfect. I'll have that. >> Great choice. Any appetizers?

>> What soup do you have tonight? >> Tonight's soup is tomato basil. Is it creamy?

>> Yes, smooth and creamy with fresh basil. >> I'll have a small bowl, please. >> Soup and salmon salad. Anything to

drink? >> What wines go well with salmon? >> I recommend a glass of white wine.

Salvinan blanc. >> I'll try that. >> Excellent. Shall I bring bread first?

>> Yes, please. I'm quite hungry now. Coming right up. >> How long until the food arrives?

>> About 15 minutes for the soup. Salad follows. >> That's fine.

>> Here's your bread and wine. >> Thank you. The wine looks lovely. >> Here is your soup. Careful, it's hot.

>> M. It smells amazing. >> How is everything so far? >> The soup is delicious.

>> I'm glad. Your salad will be out soon. >> No rush. I'm enjoying the view. >> Here's your salmon salad.

>> It looks beautiful. >> Is there anything else you need? >> Some pepper, please.

>> Of course. Here you go. >> Perfect. Thank you. >> Enjoy your meal.

>> Thank you. This is wonderful. Lost room key card. >> Front desk. How can I help you? Hi, I

have a problem. I lost my key card. >> Oh no. When did you notice it was missing?

>> Just now. I can't find it anywhere. >> What room number are you in? >> Room 808.

>> And your name, please. >> David Kim. >> Let me verify that. Mr. David Kim, room

808. >> Yes, that's me. Can I see your ID for verification?

>> Oh, it's in my room and I can't get in. >> Ah, of course. Sorry about that. >> Is there another way to verify?

>> What's the phone number on your booking? >> It's 5551234567. >> That matches. When did you check in?

>> Yesterday evening around 700 p.m. >> Perfect. I can make a new key card. >> Thank you so much.

>> Do you remember where you might have lost it? >> I think I left it at the restaurant.

>> Our restaurant downstairs? >> Yes, I was having dinner there. >> Would you like me to call them to check?

>> That would be great. >> Hello, restaurant. Did anyone find a key card tonight?

>> What did they say? >> No luck. Nothing was turned in. Oh, well, I'll need a new one then.

>> No problem. I'm programming it now. >> Is there a charge for a replacement? >> Normally, yes. $10 for a new card.

>> That's reasonable. >> But since this is your first time, I'll wave it.

>> Really? Thank you so much. >> Just be careful with this one. >> I will. I'll keep it in my wallet this

time. >> Good idea. Wallets are harder to lose. >> Exactly my thinking.

>> Here's your new key card. >> Thank you. Is the old one deactivated? >> Yes. It won't work anymore.

>> So, no one can get into my room. >> Correct. Your room is secure. >> That's a relief.

>> If you find the old card, just throw it away. >> I will. Thank you for your help.

>> My pleasure, Mr. Kim. Have a good night. >> You too. Goodbye. >> Request for extra amenities.

>> Front desk. Tom speaking. How can I help? >> Hello, this is room 920.

>> Yes. How can I assist you? >> I need some extra items for my room. >> Of course. What do you need?

>> First, do you have an iron? >> Yes, we have irons available. >> Great. I have a business meeting

tomorrow. I understand. Wrinkled clothes won't do. >> Exactly. Can you send one to my room?

>> Absolutely. An iron with an ironing board. >> Perfect. I also need a hair dryer.

>> There should be one in your bathroom cabinet. >> I looked. It's not there.

>> Oh, I apologize. We'll send one right away. >> Thank you. What about extra pillows?

>> How many would you like? >> Two more, please. I like to sleep with many pillows.

>> No problem. Soft or firm pillows? >> Soft, please. >> Two soft pillows. Got it.

>> And one more blanket. It gets cold at night. >> Of course. We have fleece and cotton

blankets. >> Fleece sounds warm. I'll take that. Let me note everything down.

>> Sorry for so many requests. >> Don't be sorry. That's what we're here for.

>> You're very kind. >> So, we have iron, ironing board, hair dryer.

>> Yes. >> Two soft pillows and one fleece blanket. >> Correct. Actually, one more thing.

>> Yes. Do you have a small refrigerator? >> There's a mini bar in your room already. >> But it's full of drinks. No space for my

food. >> Ah, I understand. We can empty it for you.

>> That would be perfect. >> I'll have housekeeping remove the mini bar items.

>> Will I be charged for them? >> No, only if you consume them. >> Great. Please remove them. When would

you like everything delivered? >> As soon as possible, please. >> Someone will be there in 15 minutes.

>> That's perfect. Thank you so much. >> Is there anything else? >> That's all for now.

>> If you need anything else, just call. >> I will. You've been very helpful. >> Have a wonderful evening.

>> Thank you. Goodbye. >> Checkout and payment. >> Good morning. checking out today?

>> Yes, I am. Room 625. >> Room 625. Let me pull up your bill. >> I had a wonderful stay.

>> I'm so glad to hear that. >> Your staff is very friendly. >> Thank you. I'll pass on your

compliments. >> Please do. >> Here's your final bill. Let me explain

it. >> Yes, please. I want to understand all charges. The room charge is $450 for

three nights. >> That matches my booking. >> You have $65 in restaurant charges.

>> Yes, I had dinner twice at your restaurant. >> And $12 from the mini bar.

>> The chocolate and sparkling water. >> Correct. And $15 for the spa. >> I forgot about the spa. It was relaxing.

>> So, the total is $542. What about the $100 deposit? >> Good question. That will be refunded to

your card. >> So, I only pay $442 more. >> Actually, $542

minus $100 deposit equals $442 to pay now. >> That makes sense.

>> How would you like to pay? >> Credit card, please. >> Same card as before or a different one?

>> Same card is fine. Let me charge the remaining balance. >> How long until the deposit is returned?

>> That's fine. Payment successful. Here's your receipt. >> Thank you.

>> Did you use the parking garage? >> Yes, but parking was free, right? >> Yes, free for hotel guests.

>> Good. I was worried for a moment. >> Here's your parking ticket. Validated. >> Thank you.

>> Would you like help with your luggage? >> Yes, please. I have two heavy bags. I'll call a bellhop. He'll meet you at the

elevator. >> Perfect. Thank you. >> We hope to see you again, Mr. Chen.

>> Definitely. I'll recommend this hotel to friends. >> We really appreciate that.

>> Thank you for everything. Goodbye. >> Safe travels. Goodbye. >> The guest with unusual requests.

>> Good evening. Welcome to the Moonlight Hotel. >> Greetings. I am Olrich the Magnificent.

>> Um, nice to meet you. Do you have a reservation? >> Indeed. I booked your finest tower room.

>> We don't have a tower, sir, but let me check your name. >> A L D R I C. The wizard.

>> I see a reservation for Aldrich Smith. That's my non-magical name. Yes. >> You booked a deluxe suite. Very nice

room. >> Does it face the moon? >> It faces the parking lot, actually.

>> H not ideal for moon magic. >> We have a room facing east. Would you prefer that?

>> Will I see the sunrise? >> Yes. Beautiful sunrise views. Sunrises recharge my powers. I'll take

it. >> Great. Room 777. >> Excellent number. Very magical.

>> It's just a coincidence, but sure. >> Now, I have some special requests. >> Of course. What do you need?

>> First, I need seven purple candles. >> We don't have purple candles, sir. >> White candles will do, but exactly

seven. I'll see what I can find. >> Second, I need a bathtub full of bubbles.

>> We can provide bubble bath. That's normal. >> Excellent. Lavender scent if possible.

>> Lavender. I can do that. >> Third, I need absolute silence after midnight.

>> Your room is on a quiet floor. No problem. >> My spells require concentration.

>> I understand. Also, can you remove the mirrors? >> Remove the mirrors? Why?

>> They interfere with my invisibility practice. >> I can't remove them, but I can cover

them >> with black cloth. >> We have extra blankets. Would that work?

>> That shall suffice. >> Anything else, Mr. Wizard? >> One last thing. I need breakfast at

sunrise. >> Our restaurant opens at 6:30. What time is sunrise tomorrow?

>> About 6:15 a.m. >> Can you make an exception? 6:15. >> I'll speak with the kitchen for you.

We'll try. >> You are most kind. I shall bless this hotel.

>> That's very generous of you. >> May your occupancy rates always be high. >> Thank you. Here's your key card.

>> A magic key. Wonderful. Just tap it on the door >> like a wand. Splendid.

>> Enjoy your stay, Mr. Aldrich. >> This hotel shall be under my protection. >> We appreciate that. Have a magical

night. >> I always do. Farewell. >> That was definitely a first.

>> An English mistake in class. >> Good morning, class. >> Good morning, teacher. Today we're

practicing past tense verbs. >> I love grammar lessons. >> Really? Most students don't.

>> I want to speak English perfectly. >> That's a great attitude. >> Thank you, teacher.

>> Let's start with an exercise. >> I am ready. >> Tell me what you did yesterday.

Yesterday I goed to the park. >> Almost, but there's a small mistake. >> A mistake? Where?

>> The verb go is irregular. >> What does irregular mean? >> It doesn't follow normal rules.

>> So go is wrong. >> Yes, the past tense is went. >> I went to the park.

>> Perfect. That's correct. >> English is confusing sometimes. >> Irregular verbs are tricky.

>> How many irregular verbs are there? >> About 200 common ones. >> 200? That's a lot.

>> Don't worry, you'll learn them gradually. >> How do I remember them?

>> Practice and repetition. >> Can you give me more examples? >> Of course. Eat becomes ate.

>> I ate breakfast this morning. >> Excellent. Another one. See becomes saw. >> I saw a movie last night.

>> Perfect. You're learning fast. >> What about do? >> Do becomes did.

>> I did my homework yesterday. >> Wonderful. See, you can do this. I'm starting to understand.

>> Making mistakes is part of learning. >> I shouldn't be embarrassed. >> Never. Mistakes help you improve.

>> That makes me feel better. >> Every fluent speaker made mistakes, too. >> Even native speakers.

>> Absolutely. Everyone makes mistakes. >> I'll keep practicing. >> That's the spirit.

Thank you for being patient with me. >> That's my job. Keep trying. >> I will. Yesterday I went to the park.

>> Now you've got it. >> I love learning English. >> A strange noise.

>> Did you hear that? >> Hear what? >> That strange noise.

>> I didn't hear anything. >> Listen carefully. There it is again. Oh, I hear it now.

>> What do you think it is? >> I'm not sure. It sounds weird. >> It's coming from the kitchen.

>> Let's go check. >> I'm a little scared. >> Don't be scared. I'll go first.

>> Be careful. >> I'm walking slowly. >> Can you see anything?

>> It's dark in here. >> Turn on the light. >> Okay, the light is on now.

>> Do you see anything strange? Wait, I see something moving. >> What is it?

>> It's It's a cat. >> A cat? >> Yes, a little gray cat.

>> How did a cat get inside? >> Maybe through the window. >> The kitchen window was open.

>> That explains it. >> What is the cat doing? >> It's eating something.

>> Our food. >> It found the bread on the counter. Sneaky little cat.

>> It looks hungry. >> Poor thing. It's probably a stray. >> Should we let it stay?

>> Just for tonight. It's cold outside. >> I'll give it some milk. >> Cats like milk, right?

>> I think so. Let me find a bowl. >> It's so cute. >> It's purring now.

>> That means it's happy. >> What should we name it? How about Midnight?

>> Because we found it at night. >> Exactly. >> I like that name.

>> Maybe we should keep it. >> Do you really want a pet? >> Look at those eyes.

>> It is adorable. >> Welcome home, Midnight. >> I guess we have a cat now.

>> Best strange noise ever. >> I agree. Weekend plans. Hey, do you have plans

this weekend? >> Not really. Why do you ask? >> I was thinking we could do something.

>> That sounds great. What do you have in mind? >> What do you usually do on weekends?

>> I usually just stay home. >> That's boring. >> I know. I want to be more active.

>> Let's plan something fun, then. >> What are the options? >> We could go hiking.

Hiking. I'm not very fit. >> There are easy trails. >> Maybe. What else?

>> How about a movie? >> What's playing? >> The new action film everyone's talking

about. >> I heard it's really good. >> Saturday afternoon.

>> That works for me. >> What about Sunday? >> I'm free Sunday, too.

>> We could have a picnic. >> A picnic? Where? >> The park by the lake.

>> That sounds romantic. >> It's peaceful and beautiful. >> What would we bring?

>> Sandwiches, fruits, maybe some cake. >> I can make sandwiches. >> And I'll bring drinks.

>> This is a great plan. >> So, Saturday movie, Sunday picnic. >> Perfect weekend.

>> What time should we meet Saturday? The movie starts at 2. >> Let's meet at 1:30

>> at the cinema. >> Yes, in front of the entrance >> and Sunday.

>> How about 11 at the park? >> Morning picnic. I like it. >> We can stay until afternoon.

>> If the weather is nice, >> the forecast says sunny. >> Then it's a perfect plan.

>> I'm excited already. Me too. See you Saturday. >> See you then. Can't wait.

>> It's going to be the best weekend. Buying movie tickets. >> Welcome to Star Cinema. How can I help

you? >> Hi, I'd like to buy some movie tickets. >> Which movie would you like to see?

>> What's playing tonight? >> We have action, comedy, and horror films.

>> No horror for me. Not a fan of scary movies. >> They give me nightmares.

[laughter] >> What about comedy? >> What comedy is showing?

>> Laugh Out Loud is very funny. >> What's it about? >> A man who accidentally becomes

president. >> That sounds hilarious. >> It has great reviews.

>> I'll watch that one. >> What time works for you? >> What times are available?

5:30, 7:45, and 10. >> 7:45 is perfect. >> How many tickets?

>> Two, please. >> Okay. Regular or VIP seats? >> What's the difference?

>> VIP has bigger seats and more leg room. >> How much more expensive? >> Regular is $12. VIP is $18.

>> Regular is fine. Good choice. Any seat preference? >> Middle of the theater.

>> Let me check availability. >> I hope there's something good. >> Row H, seats seven and eight.

>> Is that in the middle? >> Perfect. Center. Best view. >> I'll take those.

>> Would you like any snacks? >> What do you have? >> Popcorn, nachos, candy, and drinks.

>> One large popcorn, please. Butter flavor. >> Extra butter.

>> And drinks. >> Two medium sodas. >> What flavors?

>> One cola, one lemon lime. >> Perfect. Your total is $38. >> Can I pay by card?

>> Of course. Tap or insert. >> Done. >> Here are your tickets and receipt.

>> Which theater is it? >> Theater 4. Down the hall. Turn right. >> Thank you. Pick up your snacks at

counter 2. >> Got it. >> Enjoy the movie.

>> Thank you. Have a nice evening. >> Restarting English. >> Hi, welcome to our language school.

>> Hello, I want to restart learning English. >> Restart. Did you study before?

>> Yes, many years ago in school. >> How many years ago? >> About 15 years.

That's a long time. >> I forgot almost everything. >> That's normal. Don't worry.

>> I feel like a complete beginner. >> You probably remember more than you think.

>> I hope so. >> Why do you want to learn again? >> For my job, I need English now.

>> What kind of job? >> I work in international sales. English is essential for that.

>> Exactly. I need it for meetings. >> How much English do you remember? >> Basic words. Hello. Goodbye. Thank you.

>> That's a start. >> But I can't make sentences. >> We'll work on that.

>> How long will it take? >> It depends on your goals. >> I want to speak fluently.

That takes time and practice. >> How much time? >> With regular classes, maybe one to two

years. >> That's a long commitment. >> But you'll see progress quickly.

>> How quickly? >> After 1 month, you'll feel more confident.

>> What classes do you offer? >> Group classes or private lessons? >> What's the difference? Group is cheaper.

Private is faster. >> How much is each? >> Group is $150

per month. Private is $50 per hour. >> How many hours per week? >> Group meets three times a week.

>> And private? >> As many hours as you want. >> I'll start with group classes.

>> Great choice. When can you start? as soon as possible. >> We have a beginner class starting

Monday. >> Perfect. >> Classes are Monday, Wednesday, and

Friday. >> What time? >> 7 to 8:30 p.m.

>> after work. That's perfect. >> I'll sign you up. >> Thank you. I'm excited to learn again.

>> You'll do great. >> See you Monday. >> See you then. Welcome back to English at

the doctor's. >> Good morning. Please take a seat. >> Good morning, doctor.

>> What brings you in today? >> I haven't been feeling well. >> What are your symptoms?

>> I have a headache and sore throat. >> How long have you had these symptoms? >> About 3 days now.

>> Any fever? >> Yes, a little. 100°. >> Have you been coughing?

>> Yes, quite a lot. Is the cough dry or wet? >> Mostly dry.

>> Any body aches? >> My whole body hurts. >> That sounds like the flu.

>> The flu? Is it serious? >> Usually not, but we should check. >> What do you need to check?

>> Let me examine you first. >> Okay. >> Open your mouth and say ah. Ah.

Your throat is very red. >> Is that bad? >> It's inflamed. Definitely infected.

>> What should I do? >> Let me listen to your breathing. >> Should I breathe deeply?

>> Yes. Take deep breaths >> like this. >> Perfect. Again, please.

>> Is my breathing okay? >> Your lungs sound clear. That's good. >> What's the diagnosis? You have a bad

cold, possibly flu. >> Do I need antibiotics? >> Antibiotics don't work for viral

infections. >> So, what should I take? >> Rest and plenty of fluids.

>> That's all. >> I'll prescribe medicine for your symptoms.

>> What kind of medicine? >> For the fever and pain. >> Will it help the cough?

>> I'll add cough syrup, too. >> Thank you, doctor. Take the medicine three times a day.

>> After meals? >> Yes. With food? >> How long until I feel better?

>> Give it about a week. >> Should I stay home from work? >> Yes. Rest for at least 3 days.

>> I'll tell my boss. >> Here's a doctor's note. >> Thank you.

>> Come back if you don't improve. >> I will. Thank you for your help. >> Get well soon. Take care.

Hotel check-in. >> Good evening. Welcome to the Grand Hotel.

>> Good evening. I have a reservation. >> Certainly. What name is it under? >> Thompson. Sarah Thompson.

>> Let me check our system. >> I booked online last week. >> Yes, I found it. Three nights.

>> That's correct. >> Checking out on Thursday. Yes. Thursday morning.

>> May I see your ID, please? >> Here's my driver's license. >> Thank you, Miss Thompson.

>> Is everything okay with my booking? >> Yes. You reserved a deluxe double room >> with a city view, right?

>> Exactly. Room 8:15 on the eighth floor. >> That sounds nice. It's one of our best rooms.

>> I'm excited to see it. >> I'll need a credit card for incidentals. >> What are incidentals?

>> Mini bar, room service, things like that. >> Here's my credit card.

>> We'll authorize but not charge unless you use it. >> That makes sense.

>> Here are your two key cards. >> Two cards. One backup in case you lose one.

>> Smart thinking. >> What time is breakfast? >> I was about to ask that.

>> Breakfast is from 6:30 to 10:00 a.m. >> Where is the restaurant? >> On the second floor. Take the elevator.

>> Is breakfast included? >> Yes, full buffet included. >> Wonderful.

>> What's the Wi-Fi password? >> Oh, yes. I need that. >> The password is welcome 2024.

>> Capital W. >> Yes, capital W. It's on this card, too. >> Perfect.

>> Do you need help with your luggage? >> Yes, please. I have two bags. >> I'll call a bell boy.

>> How much should I tip? >> Usually two to$5 per bag. I'll keep cash ready.

>> Is there anything else you need? >> Is there a gym? >> Yes, on the third floor. Open 24 hours.

>> And a swimming pool >> on the rooftop. Open until 1000 p.m. >> Amazing. I'll definitely use that.

>> Enjoy your stay, Miss Thompson. >> Thank you so much. >> If you need anything, dial zero. I will

have a nice evening. >> You too. Welcome to the Grand Hotel. >> My favorite food.

>> What's your favorite food? >> That's a hard question. >> Why is it hard?

>> I love so many foods. >> Just pick one. >> Okay, I'll say pizza.

>> Pizza. That's a popular choice. >> Who doesn't love pizza? True. What's your favorite kind?

>> Pepperoni with extra cheese. >> Classic. I love that, too. >> What's your favorite food?

>> I love sushi. >> Sushi? I've never tried it. >> Really? You should.

>> Is it difficult to eat? >> Not at all. It's delicious. >> Is it raw fish?

>> Some is. Some is cooked. >> I'm a little scared of raw fish. Start with cooked rolls then.

>> What do you recommend? >> California roll is perfect for beginners.

>> What's in it? >> Crab, avocado, and cucumber. >> No raw fish.

>> No, the crab is cooked. >> That sounds safe to try. >> It's really good. You'll love it.

>> Do you cook at home? >> Sometimes. I like cooking. >> What do you cook? Pasta, stir fry,

simple things. >> I can't cook at all. >> Everyone can learn.

>> I always burn things. >> Start with easy recipes. >> Like what?

>> Scrambled eggs are simple. >> I can make eggs. >> See, you can cook.

>> That's the only thing, though. >> It's a start. >> What's for dinner tonight?

>> I'm making pasta. >> Homemade? >> Just a sauce. Pasta from a box.

>> That sounds delicious. >> Want to come over? >> Really? I'd love to.

>> I'll teach you to cook. >> My first cooking lesson. >> Bring your appetite.

>> Always. See you tonight. >> At the supermarket. >> Welcome. Do you need a basket or cart?

>> A cart, please. I have a big list. >> Here you go. >> Thank you.

Let me know if you need help finding anything. >> Actually, where is the bread aisle?

>> Aisle three on the left. >> And the milk >> in the back. The dairy section.

>> Why is milk always in the back? >> So, you walk through the whole store. >> Smart marketing.

>> It works, doesn't it? >> It does. I always buy extra things. >> That's the plan.

>> Where can I find olive oil? >> Aisle seven with cooking oils and vinegar.

>> Thank you. >> Enjoy your shopping. >> I'm in the produce section now.

>> Need help choosing anything? >> How do I pick a ripe avocado? >> Press it gently. It should be slightly

soft. >> Not too soft. No. Too soft means overripe.

>> This one feels good. >> Perfect choice. >> What about bananas?

>> Yellow with a few brown spots. >> Brown spots are okay. >> It means they're sleet and ready.

>> I learned something today. >> Shopping is an art. >> I found everything on my list.

>> Ready to check out? Yes. Which line is shortest? >> Selfcheckout is fast.

>> I've never used selfch checkckout. >> It's easy. I'll help you. >> Thank you.

>> Scan each item's barcode. >> Like this. >> Perfect. Put it in the bag.

>> It's beeping. >> That means it registered. >> This is easier than I thought.

>> You're doing great. What about produce? No barcode. >> Type the item code or search by name.

>> Found it. Avocado. >> Now weigh it on the scale. >> Done.

>> Your total is $47.85. >> Can I use my rewards card? >> Yes. Scan it here.

>> I saved $5. >> Great job. >> Thank you for all your help.

Have a nice day. >> You too. Asking for directions. >> Excuse me. Could you help me?

>> Of course. What do you need? >> I'm looking for the train station. >> The train station? It's not far.

>> How do I get there? >> Walk straight down this road. >> This road here?

>> Yes. Continue for about 5 minutes. >> Okay. Then what? >> You'll see a big intersection

>> with traffic lights. >> Exactly. Turn left there. >> Left at the traffic lights.

>> Then walk two more blocks. >> How will I know I'm there? >> You'll see a large clock tower.

>> A clock tower? >> Yes. The station is right under it. >> That sounds easy to find. It's a famous

landmark. >> Is it far from here? >> About 10 minutes on foot.

>> That's not too far. >> No, very walkable. >> Can I take a bus instead?

>> Yes, bus number 12 goes there. >> Where's the bus stop? >> Just across the street.

>> How often does the bus come? >> Every 10 minutes. >> Walking might be faster then. Probably.

Yes. >> Is the area safe? >> Very safe. Busy streets.

>> Are there shops along the way? >> Yes. Lots of stores and cafes. >> Maybe I'll stop for coffee.

>> There's a great cafe near the intersection. >> What's it called?

>> The corner cup. >> I'll look for it. >> Their coffee is excellent.

>> Thank you for all the help. No problem. Happy to help. >> You've been very kind.

>> Good luck finding the station. >> I'm sure I'll find it now. >> Have a safe trip.

>> Thank you. Goodbye. >> Goodbye. Take care.