Essential English Conversations for Travel and Daily Life

At the airport. Excuse me, where is the check-in desk for flight 208? Let me see.

Flight 208 is at desk number 12. Thank you. Is it far from here?

No, it is just over there, near the window. Oh, I see it now.

Are you traveling today? Yes, I am flying to Rome. That sounds nice. Is it your first time

there? Yes, it is. I am a little nervous.

Do not worry, the airport is easy to use. I hope so.

Do you have your passport and ticket ready? Yes, I have them in my bag.

Good, that will make check-in faster. Thank you. Are you checking a suitcase? Yes, one large suitcase. Then go to the

desk and put it on the belt. Okay, and where is security after that? Go straight ahead, then turn right.

Straight ahead, then right. Yes, you will see the sign. Good. Do you know your gate number?

Not yet. It will be on your boarding pass. Perfect. Thank you for your help. You

are welcome. Is there a cafe after security? Yes, there are two cafes and a small

shop. That is good. I have time before my flight.

Then you can relax there. Yes, that sounds nice. Boarding usually starts 40 minutes

before departure. I will remember that. Good idea.

Thank you again. My pleasure. Have a good flight. Thank you very much. Goodbye.

Goodbye. Do the shopping. Hello, I need to buy some food. Of

course, what do you need? I need milk, bread, eggs, and apples. Milk is in the fridge section.

Thank you. And where is the bread? Bread is near the front of the store.

I saw some there. Yes, that is right. What about eggs? Eggs are beside the milk. Perfect. And apples are in the

fruit section. Good. I also need some rice. Rice is in aisle four.

This store is very big. Yes, but the signs help a lot. That is true. Do you need a basket or a cart?

A basket is fine. Thank you. Here you are. Thank you very much. You are welcome.

Are the apples fresh today? Yes, very fresh. They arrived this morning. That is great. Red apples or green apples?

Red apples, please. Good choice. Do you sell orange juice, too? Yes, in the drink section, near the water. Thank

you. Anything else? Maybe some cheese. Cheese is next to the eggs. Very good. Are you cooking tonight? Yes, I am

making dinner at home. That sounds nice. I like simple food. Simple food is often the best. I agree.

The checkout is near the exit when you are ready. Can I pay by card? Yes, of course.

Thank you for all your help. You are very welcome. Have a nice day. You, too. Goodbye. Goodbye.

On the plane. Excuse me, is this seat 14A? Yes, it is. Your seat is by the window.

Thank you. I am in the right place then. Yes, you are. Is this seat 14B yours?

Yes, I am sitting next to you. Nice to meet you. Nice to meet you, too.

Do you travel often? Not very often, only for work sometimes. I see. I do not fly much.

Then maybe you feel a little nervous. Yes, just a little. It will be okay. This is usually a

smooth flight. That is good to hear. Are you going on holiday?

Yes, for 5 days. That sounds lovely. And you?

I'm going for a business meeting. Oh, I understand. Do you want help with your bag?

Yes, please. It is a little heavy. Of course, I can put it in the overhead locker.

Thank you very much. No problem. Is this your first time in that city?

No, I go there every year. Then you know it well. A little. It's a nice place.

Good. I'm excited to see it. Do you prefer the window seat? Yes, I like looking outside.

Me, too, but I usually choose the aisle. It is easier to stand up there. Exactly.

Oh, the flight attendant is coming. Yes, we need to fasten our seat belts now.

Thank you for reminding me. You're welcome. I hope the flight is not too long.

Only about 2 hours. That is fine. Yes, it will go quickly.

Thank you for being so kind. My pleasure. Have a good flight.

You too. Make a complaint. Excuse me, I would like to make a

complaint. I am sorry to hear that. What is the problem?

I bought this shirt yesterday, but it has a hole in it. Oh, I see. That is not good.

Yes, I only saw it when I got home. Do you have the receipt? Yes, here it is.

Thank you. You are welcome. Did you wear the shirt?

No, I did not. I understand. I would like a new shirt or my money

back. Of course. Let me check if we still have your size.

Thank you. What size is it? Large. And what color?

Blue. Please wait a moment. Of course.

Good news. We have another blue shirt in large. That is good.

Would you like to change it? Yes, please. No problem. I will bring it for you.

Thank you very much. Here it is. Please check it first. Yes, this one looks fine.

I'm glad. The other shirt was disappointing. I understand and I am sorry.

Thank you. Sometimes these things happen, but we want to help.

I appreciate that. Would you like to try the new shirt on? No, that is okay. I know the size is

right. All right. Do I need to sign anything?

No, just this exchange form. Okay. Thank you. Everything is done now.

Good. Again, I am sorry for the problem. That is okay. Thank you for fixing it.

You are welcome. Have a good day. You, too. Goodbye.

Goodbye. Taxi to the hotel. Excuse me, are you free?

Yes, I am. Do you need a taxi? Yes, please. I need to go to the Grand Hotel.

Of course. Please get in. Thank you. Do you have much luggage?

Just the suitcase and one small bag. That is fine. I can put the suitcase in the back.

Thank you very much. You are welcome. How long does it take to get to the

hotel? About 20 minutes, maybe a little less. That sounds good.

Is this your first time in the city? Yes, it is. Then, welcome.

Thank you. Are you here for work or for a holiday? For a holiday. I am here for 3 days.

Nice. The weather is good this week. Yes, it looks beautiful outside. Do you already know the city center?

No, not yet. It is not far from your hotel. That is good to know.

There are many cafes and shops there. Wonderful. I would like to walk around later.

That is a good idea. Is the hotel in a quiet area? Yes, quite quiet, but still close to

everything. Perfect. Do you want me to stop anywhere first?

No, straight to the hotel, please. No problem. Can I pay by card?

Yes, card or cash is fine. Good. We are almost there now.

That was quick. Yes, the traffic is light today. That is nice.

Here is the Grand Hotel. Thank you very much. The fare is $18.

Here is my card. Thank you. Payment accepted. Thank you for the ride.

You are welcome. Enjoy your stay. Thank you. Goodbye. Goodbye.

At the hotel, check-in. Good evening, I have a reservation. Good evening. Welcome to the hotel. What

name is the reservation under? It is under Michael Turner. Let me check, please.

Of course. Yes, I found it. One room for three nights.

Yes, that is correct. May I see your passport, please? Yes, here it is.

Thank you very much. You are welcome. Would you like one key card or two?

Just one, please. Of course. Your room is on the fourth floor.

What number is it? Room 412. Thank you. Is there an elevator? Yes, it is on your left.

Good, I have a heavy suitcase. We can help you if you need it. Thank you, but I think I can manage.

Breakfast is included with your stay. Oh, very nice. What time is breakfast? From 7:00 until 10:00.

And where is it served? In the dining room on the first floor. Perfect.

There is free Wi-Fi in all rooms. Great. What is the password? It is on this card.

Thank you very much. You're welcome. What time is check-out?

Check-out is at 11:00 in the morning. That is fine. Do you need anything else now?

Yes, is there a restaurant near the hotel? Yes, there's a good Italian restaurant

across the street. That sounds great. I am hungry. It is open until 10:30.

Excellent. Here is your key card and your passport. Thank you for your help.

It is my pleasure. The hotel looks very nice. Thank you. We hope you enjoy your stay.

I am sure I will. Goodbye for now. Goodbye.

Problem in the room. Good evening. I have a problem with my room.

I am sorry to hear that. What seems to be the problem? The air conditioner is not working.

I see. What room are you in? Room 305. Thank you.

Is it very warm in the room? Yes, it is quite hot. I understand.

I tried to turn it on, but nothing happened. Thank you for telling us. Also, one lamp near the bed does not

work. I am sorry about that, too. It is difficult to read in the evening.

Yes, of course. Can someone come and check it? Yes, our maintenance worker can come soon.

How long will it take? About 15 minutes. That is good. Will you stay in the room?

Yes, I will wait there. Good. If it cannot be fixed, can I change rooms?

Yes, of course, if necessary. Thank you. We want you to be comfortable.

I appreciate that. Is there any other problem? No, everything else is fine.

That is good. The room is clean and quiet. I'm glad to hear that. Only the air conditioner and

lamp are a problem. I understand. I hope it can be fixed quickly.

We will do our best. Thank you very much. You are welcome.

Do I need to call again later? No, we will send someone right away. Perfect.

If the problem continues, please come back to the desk. Yes, I will. Again, I am very sorry.

That is okay. Thank you for helping me. It is my pleasure. Have a good evening. You too. Goodbye.

Goodbye. Go to the beach. Good morning. Is the beach far from here?

Good morning. No, not very far. How can I get there? You can walk or you can take the bus.

Which is better? Walking is nice if the weather is good. And today the weather is lovely.

Yes, it is perfect for the beach. How long does the walk take? About 15 minutes.

That is easy. Go straight down this road, then turn right at the traffic lights.

Straight, then right. Yes, after that you will see the sea. Wonderful.

There is also a cafe near the beach. Oh, that is nice. And you can rent umbrellas and chairs

there, too. Good to know. Are you going alone?

Yes, just for a few hours. Then it will be very relaxing. I hope so.

I want to swim and read my book. That sounds like a good plan. Is the water warm?

Yes, quite warm today. Excellent. Do not forget sunscreen.

Thank you. That is good advice. The sun is strong this afternoon. I have sunscreen in my bag.

Perfect. Is the beach busy in the morning? Not too busy. It gets busier later.

Then this is a good time to go. Yes, I think so. Can I buy water there?

Yes, at the cafe or the small shop beside it. Great.

Are you staying in a hotel nearby? Yes, just around the corner. Then you are very close.

Thank you for the directions. You are very welcome. I am excited to see the beach now.

Enjoy your day there. Thank you. Goodbye. Goodbye.

Talk with a colleague. Good morning. You are early today. Yes, I came in early to finish some work. That is a good idea.

The office is quiet now. Yes, I like it when it is quiet. Me, too. How How your weekend? It was very nice, thank you. I

stayed home and rested. That sounds relaxing. Yes, I needed it. And you? I visited my family. Oh, that is nice. Do

they live far away? No, only about an hour from here. That is not too far. No, it is easy to visit them.

Are you busy today? A little. I have two meetings this morning. I only have one meeting, but I

have many emails. Mondays are always like that. Yes, that is true. Did you finish the report for the

manager? Yes, I sent it yesterday evening. Great. What about the sales numbers? I am working on them now. Do

you need any help? No, thank you. I think I can finish it before lunch. Good. Are you having coffee now? Yes,

would you like one, too? Yes, please. That would be great. Milk and sugar? Just milk, please. Of course. Thank you

very much. You're welcome. It is good to work with kind people. That is very nice of you to say. It is true. Thank you. Do

you want to have lunch together later? Yes, that sounds good. Great. We can go at 12:30. Perfect. There is a new cafe

near the office. I would like to try it. Good, then let us go there. Nice. See you later. See you later.

Passport control. Good afternoon. Passport, please. Good afternoon. Yes, here it is.

Thank you. You are welcome. What is the purpose of your visit?

I am here for a holiday. How long are you staying? For 1 week.

Where are you staying? At the Central Plaza Hotel. Do you have your return ticket?

Yes, I do. Would you like to see it? Yes, please. Here it is on my phone.

Thank you. Of course. Are you traveling alone?

Yes, I am. Is this your first time in the country? Yes, it is.

Welcome, then. Thank you very much. Do you have any food or large amounts of

cash with you? No, I do not. Do you have any items to declare?

No. All right. Is everything okay?

Yes, everything is fine. Good. Please look at the camera for a moment.

Of course. Thank you. No problem.

And now, place your fingers here, please. Like this?

Yes, exactly. Okay. Thank you. That is done now.

Great. How long will you stay at the hotel? The whole week.

Very good. Can I ask one question? Yes, of course.

Where do I collect my suitcase? Go straight ahead and follow the signs for baggage claim.

Straight ahead. Thank you. Yes, it is easy to find. Perfect.

Here is your passport back. Thank you very much. You are welcome. Enjoy your stay.

Thank you. Have a good day. You, too. Goodbye. Goodbye.

Preparing breakfast. Good morning. Did you sleep well? Yes, thank you. And you? Very well. I am

making breakfast now. Ah, that smells wonderful. Thank you. I am making eggs and toast. I love eggs in the morning.

How do you like your eggs? Scrambled, please, with a little salt. Scrambled, of course. That is easy.

Can I help with anything? Yes, can you make the coffee? Of course. Where is the coffee? In the cupboard above the

kettle. I see it. How strong do you like it? Medium, please. Not too strong. Okay, medium coffee coming up. Thank

you. The toaster is ready. How many slices? Two each. Is that enough? Yes, perfect. I am not very hungry. I

have butter and jam on the table. What kind of jam? Strawberry and orange. I prefer strawberry. Me, too. It is my

favorite. Do we have orange juice? Yes, in the fridge. Please take it out. Of course. Here it is. Thank you. Breakfast

is almost ready. The coffee is ready, too. Perfect timing. Shall I set the table? Yes, please.

Plates are in the cabinet. I know where they are. Ha, of course you do. Ha, I live here, too. Ha, yes, sorry. Here are

the plates and the glasses. Thank you. The eggs are ready now. They look delicious.

I hope so. I added a little pepper. I love pepper on eggs. Good. Please sit down. Thank you. This is a lovely

breakfast. We have a busy day ahead. Yes, a good breakfast helps. Always. Energy for the whole morning.

Exactly. Let's eat before it gets cold. Yes, good idea. Thank you for cooking. My

pleasure. Enjoy your breakfast. You too. Good morning. Good morning. On the way to work.

Good morning. Do you take this bus every day? Yes, every weekday. And you? Yes, I just started this route last

week. Ah. You are new to this area? No, I changed jobs. Oh, congratulations. Thank you.

My new office is downtown. Downtown. This bus goes there directly. Yes, I found out last week. It is a good route.

Yes, very convenient. How long does it take? About 25 minutes. Yes, about that.

Sometimes a little longer. In traffic? Yes, Monday mornings can be slow. I noticed that today. Yes, Monday

traffic is always heavy. The bus is also very full. Yes, earlier is better. What time do you usually take

it? The 7:40 bus. Less crowded. I take the 8:15. Ah, that one is always full. Yes, I see

that now. Try the 7:40 tomorrow. Good idea. What time do you start work? At 8:30.

Me, too. 7:40 is perfect then. Yes, you arrive early, very relaxed. I like that.

A calm start makes a good day. I agree completely. Where do you get off? Central Square, stop number seven. Oh,

I get off at stop eight. That is only one stop after mine. Yes, we are close. Which building do you work in? The Blue

Tower on River Street. I know that building. It is very tall. Yes, 20 floors, I think. 22. I work on the 15th.

That must have a wonderful view. Ha, yes, on clear days. Nice. Here's our stop. Are you ready?

Yes. Thank you for the conversation. Of course. See you tomorrow. On the 7:40? Ha, yes. Goodbye. Goodbye. Have a good

day. Arrival at work. Good morning. Good morning. You are

early today. Yes, I took the earlier bus. Ah, good idea. How is the journey? Very smooth, no traffic.

Lucky, mine was slow today. The Monday traffic. Yes, always the same on Monday. Did you have a good weekend? Yes, thank

you. Very relaxing. What did you do? I stayed home mostly, cooked and read. That sounds lovely.

Yes, I needed a quiet weekend. I went to the park on Sunday. The park? Nice weather for it. Yes, sunny and warm.

Perfect Sunday weather. Yes, I took a long walk. How long? About an hour.

An hour walk, very healthy. Yes, I feel good today. Huh, it shows. You look energetic. Huh, thank you.

Is there coffee made? Yes, I just made a fresh pot. Oh, wonderful. Thank you. Of course, the

mugs are on the shelf. I know, I always take the blue one. Huh, yes, that is your mug.

Huh, everyone knows it. Do we have a team meeting today? Yes, at 10:00. 10:00, I almost forgot.

Huh, it is in the calendar. I know, I need to check my calendar more.

Huh, we all do. What is the meeting about? The new project, the October deadline. October, that is soon.

Yes, only 2 months away. We have work to do. Yes, but the team is ready.

True, everyone is motivated. Yes, I feel good about this project. Me, too.

Okay, let me get my coffee. Yes, see you at 10:00. See you at 10:00. Have a good morning.

You, too. Goodbye for now. Goodbye. The computer is not working. Excuse me, can you help me? Of course,

what is the problem? My computer is not working. Not working? What is it doing?

The screen is black, nothing shows. A black screen, okay.

I turned it on this morning. And then? It showed the logo, then black.

Ah, it stopped at the startup. Yes, exactly. Did you try restarting it? Yes, three times. Same result each time?

Yes, always the black screen. Let me take a look. Thank you. I have a report due today. I understand. Let's

check the cables first. The cables? Yes, sometimes a loose cable causes this. Oh, I didn't know that. Let me check the

back. Of course. Ah, the monitor cable is loose. Really? Just a cable? Yes, let me push it in firmly.

Okay, is that it? Now try turning it on. Yes, I am pressing the button now. What do you see?

Oh, the screen is working. Huh, just a loose cable. That is such a simple fix. Huh, most computer problems are simple.

I feel a little embarrassed. Please don't. It happens to everyone. Even to you? Huh, yes, even to me. Huh, that

makes me feel better. Good. Is everything loading correctly now? Yes, my desktop is back. Perfect. My files

are all here, too. Good, nothing was lost. What a relief. Thank you so much.

Of course, always check cables first. I will remember that lesson. Huh, good. Now go finish your report. Ha,

[laughter] yes, right away. Thank you. Goodbye. Goodbye. Good luck with the report.

Requesting vacation. Excuse me, do you have a minute? Yes, come in. Sit down.

Thank you. I have a small request. Of course, what is it? I would like to request some

vacation days. Of course, when? The last week of October. October? That is 4 weeks away. Yes, I am planning

early. Good, I appreciate that. I want to visit my family. Ah, how far do they live? They are in a different state, 6

hours by train. 6 hours? That is quite far. Yes, I only visit twice a year. I understand. Family is important. Yes, my

mother's birthday is that week. Oh, a special reason. Yes, she is turning 60. 60? That is a milestone birthday. Yes,

the whole family will be there. How many days do you need? 5 days, Monday to Friday. One full week.

Let me check the calendar. Of course, I hope it is possible. The project deadline is October 15th. Yes, I know. I

will finish before then. You're sure? Yes, I am already ahead on the work. Good, That is responsible. I always try

to plan ahead. Yes, I know. You are very organized. Thank you. Let me check if anyone else is off that week. Of course,

I can wait. The week looks clear. One person is off Monday only. Oh, good. So, it is possible? Yes, I can approve it.

Oh, wonderful. Thank you so much. Please fill in the vacation form today. Yes, I will do it immediately. Good. Submit it

to HR by Friday. Friday. I will do it today. Good. Enjoy your mother's birthday. Thank you. She will be so

happy. Huh, I'm sure. Have a good day. Thank you. You, too. Goodbye. Goodbye.

Going to the gym. Excuse me, is this your first time here? Yes, I joined yesterday. Welcome. It is

a good gym. Thank you. It seems very modern. Yes, they renovated last year. Oh, everything looks very new. Yes, new

machines and new showers. The showers are clean? Very clean. I was happy about that. Huh, that is important. Huh, yes,

very important. Do you come here every day? Four times a week. Monday, Tuesday, Thursday, Saturday. That is quite

regular. Yes, I like routine. What do you do here? I run on the treadmill, then weights. How long? About 1 hour in

total. 1 hour. That is good. What are you planning to do? I want to lose a little weight. The cardio machines are

good for that. Cardio, the bikes and treadmills? Yes, and the rowing machine. The rowing machine looks difficult. It

is hard at first, but good for the whole body. I will try the bike first. That is a good start. Easy on the knees. Yes, my

knees are a little weak. The bike is perfect for that. How long should I cycle? Start with 20 minutes. 20

minutes. That seems manageable. Yes, then increase slowly each week. Add 5 minutes per week? Exactly. Your body

will adjust. Is there a trainer here? Yes, her name is Lisa. Very helpful. Is she here today? Yes, she's near the

weights area. I will speak to her. She will make you a plan. A personal plan? Yes, for your goals. That is exactly

what I need. Good luck. I hope you enjoy it here. Thank you. You have been very helpful. Of course. See you around. Yes,

goodbye. Goodbye. Good workout. Buying something in a shop. Good afternoon. Good afternoon. How can

I help you? I am looking for a scarf. A scarf, of course. What color? Something warm. Maybe dark blue or gray.

We have both. Let me show you. Thank you. Here are the dark blue ones. Oh, these are very nice. Yes, they are

very popular this season. What material is this? It is wool, very soft and warm. Wool, perfect for winter. Yes, this is

our best winter scarf. How much is it? $24. $24.

That is reasonable. Yes, very good quality for the price. Do you have gray also? Yes, here. Same scarf in gray.

Hmm, I like both. Ah, a difficult choice. Uh-huh, yes. Which do you prefer? The blue is very

classic. Yes, blue goes with many things. Exactly, very versatile. Okay, I will take the dark blue. Good choice. Is

it washable? Yes, but cold water only. Cold water, I will remember that. And air dry, not in the dryer. Air dry,

okay. Wool shrinks in the dryer. Good to know, thank you. Of course. Can I pay by card? Yes, card or cash. I will pay by

card. Of course, please tap here. Done. Did it go through? Yes, perfect. Here's your receipt. Thank you. Would you like

a bag? Yes, please. A small one is fine. Of course, here you go. Thank you. The scarf is beautiful. Thank you. I hope

you enjoy it. I'm sure I will. Goodbye. Goodbye. Have a warm winter. Thank you. Goodbye.

Offering help. Excuse me. Can I help you? Oh, thank you. Maybe

yes. What do you need? I am trying to read the sign. The sign on the wall? Yes, my

glasses are in my bag. Ah, let me read it for you. That is very kind. It says, clinic closed today.

Open tomorrow at 9:00. Closed today. Oh, no. Were you hoping to see the doctor?

Yes, I have an appointment. Hmm, maybe there is a mistake. I booked it last week. Do you have the

confirmation? Yes, on my phone. Let me check the date. Here.

Is this today's date? Ah, your appointment is tomorrow, not today. Oh. Tomorrow? Yes, Tuesday the 12th. I

thought today was Tuesday. Today is Monday the 11th. Oh, dear. I mixed up the days. Huh, it

happens. Huh, I feel a little silly. Please don't. We all do that sometimes. So, the clinic is not closed then. No,

it is just closed today, Monday. Many clinics are closed on Monday. Yes, that is common.

So, my appointment is fine. Tomorrow at 9:00. Yes, all is well. What a relief. Thank you so much. Of

course, happy to help. I would have worried all afternoon. Glad we sorted it out. You are very kind

to stop and help. It is nothing, really. It is not nothing. Thank you. I hope the appointment goes well

tomorrow. Thank you. Just a routine checkup. Those are important. Yes, prevention is always

better. Exactly. Take care. You too. Thank you again. Goodbye.

Goodbye. Have a good afternoon. At the pharmacy. Good morning. Good morning. How can I

help you? I need something for a cold. Of course. How long have you had it? Since yesterday evening. What are your

symptoms? A sore throat and a runny nose. Any fever? No, no fever.

Good. And a cough? A little, not very bad. Okay. I recommend this cold medicine. What is it? It treats sore

throat and runny nose. Does it help with coughs, too? A little, but I can add cough drops.

Yes, please. My throat is quite sore. These lemon drops are very soothing. Lemon flavor, good. Let me explain the

medicine. Yes, please. Take one tablet three times a day. Three times a day. Morning, afternoon, and evening. After

eating? Yes, always after a meal. And the cough drops. One every 3 hours as needed. As needed. Okay. Do not take

more than six per day. Six maximum. I understand. Drink plenty of warm water. Yes, I have been doing

that. Good, that helps a lot. Should I rest at home? Yes, rest is very important. I will take the day off work.

Yes, that is the right decision. How much is everything? The medicine is $9, the drops are 3.50. So, $12.50 in total.

Yes, exactly. Here's $15. And 2.50 change. Thank you. Thank you. I hope this helps quickly. You should feel

better in 2 days. 2 days. Good. If you still feel bad after 3 days, see a doctor. I will. Thank you for your

advice. Feel better soon. Goodbye. Thank you. Goodbye. Preparing dinner.

I am starting dinner. Are you hungry? Yes, very hungry. What are we having? I am making pasta with tomato sauce. Oh,

wonderful, my favorite. I know, that is why I chose it. Thank you. Can I help? Yes, please. Can

you chop the onion? Of course, where is the knife? In the drawer next to the sink.

I found it. How small? Not too small, medium pieces. Okay, like this? Yes, perfect. Thank

you. What else do you need? The garlic, two cloves, please. Two cloves, shall I peel them? Yes, and

crush them a little. Crush them with the flat of the knife? Yes, exactly like that.

Okay, done. Thank you. The oil is heating now. It smells good already.

Ha, that is the garlic. Is the water boiling? Almost, two more minutes. Shall I add the pasta?

Yes, when it is fully boiling. How much pasta? The whole packet. It is 300 g.

For two people? Yes, we are both hungry tonight. True.

How was your day? Busy. Three meetings before lunch. Three meetings? That is exhausting.

Yes, my head is very full. A good dinner will help. Yes, home food is the best medicine.

I agree completely. The sauce smells amazing. I added fresh basil from the garden.

Oh, from our garden? Yes, it is growing very well this year. Our little garden is useful.

Very useful. Dinner is in 10 minutes. I will set the table. Thank you. Plates are on the shelf.

I know, I live here, too. Ha, yes. Sorry. No problem.

Thank you for helping tonight. Always. This is our kitchen together. Ha, yes. Enjoy your dinner.

You, too. Thank you for cooking. Goodbye to this long day. Ha, goodbye. Let's eat.

My package has not arrived. Excuse me, sir. Yes, ma'am. How can I help? I ordered a

package. It has not arrived. I'm sorry to hear that. When did you order it? Five days ago. Five days. That is longer

than normal. Yes, the website said three days. I understand. Do you have the order

number? Yes, here it is. Order number 48271. Thank you. Let me check the system.

Of course. I hope it is not lost. Please don't worry. Let me look. Thank you.

I see your order here. Oh, good. It left the warehouse two days ago.

Two days ago? Then where is it? There was a delay at the delivery center. A delay? Why?

There were too many packages this week. I see. That is frustrating. I understand. I'm very sorry. When will it

arrive? Tomorrow by 6:00 in the evening. Tomorrow? Are you sure?

Yes, I can confirm that now. Good. I need it for this weekend. You will have it before the weekend.

What is in the package? Our system shows it is a book. Yes, a birthday gift for my daughter.

Ah, that is very important then. Yes, her birthday is Saturday. You will receive it tomorrow. Don't worry.

Okay, I feel better now. We will send you a text message when it ships.

A text message? Good. You will know exactly when it arrives. That is very helpful. Thank you.

I'm sorry for the inconvenience. It's okay. These things happen. Thank you for your patience.

Of course. Have a good day. You too. Goodbye. Goodbye.

The ticket has been lost. Excuse me, ma'am. I have a problem. Yes, what is the problem? I bought a ticket,

but I lost it. Oh, when did you buy it? Yesterday, online. Online? Do you have the confirmation email? Yes, I have it

on my phone. That is very helpful. Can I see it? Of course. Here it is. Thank you. I can see the booking number. Yes,

number TK5592. Let me check the system. I hope you can find it. Yes, I found your booking. Oh,

that is a relief. Your seat is number 14B. 14B.

Good. Can I get a new ticket? Yes, I will print a replacement now. Thank you. Is there a fee? No, the first

replacement is free. Oh, good. I was worried about a charge. No charge this time. Here is your new ticket. Thank you

very much. Please keep it safe this time. Yes, I will. May I suggest saving it on

your phone? On my phone? Yes, take a photo of the ticket. Oh, that is a smart idea. Then you always have a copy. I

will do that now. Good, then you will never lose it. What time does the show start? At 7:30 this evening. And what

time should I arrive? Please arrive by 7:00. 7:00. That gives me 30 minutes. Yes, the doors

open at 6:45. Perfect. I will be on time. Good. Have a wonderful evening. Thank you. You were

very helpful. My pleasure. Enjoy the show. Thank you. Goodbye. Goodbye. I want to sell my phone.

Good morning. I want to sell my phone. Good morning. Of course, let me see it. Here it is.

It looks in good condition. Yes, I take good care of it. What model is this?

It is a Galaxy S21. Galaxy S21. How old is it?

2 years old. 2 years and the screen is perfect. Yes, no cracks, no scratches.

That is good. Does the battery work well? Yes, it lasts a full day.

Good battery life. That is important. I charge it every night. That is the right way to care for it.

How much can I get for it? Let me check the current market price. Of course, take your time.

For this model in this condition, about $180. $180?

Yes, it is a fair price. I hoped for a little more. I understand, but the model is 2 years

old. Yes, I know. New models come out every year.

That is true. Prices go down quickly. Yes, technology changes fast. Why are you selling it?

Oh, I am the buyer, not the seller. >> [laughter] >> Sorry. I meant, why do we buy phones?

No problem. Why am I selling it? I want a newer model.

Ah, upgrading. Very common. Yes, the camera on the new model is better.

The S24 is excellent. Yes, that is the one I want. Good choice. So, do you accept $180?

Okay, I accept. Good. We pay cash or bank transfer. Bank transfer, please.

Of course. Can I have your bank details? Yes, here is my account number. Perfect. The money will arrive today.

Today? That is very fast. Yes, we process same day. Thank you. That is very efficient.

Thank you for selling to us. Goodbye. Thank you. Goodbye. I can't find the receipt.

Excuse me, I want to return this item. Of course. Do you have the receipt? That is the problem. I cannot find it.

I see. When did you buy it? Last Tuesday.

Last Tuesday. That is within the return period. Good, but the receipt is missing.

Did you pay by card? Yes, by credit card. Then we can check the system.

Really? You can find it without the receipt? Yes, card payments are in our records.

Oh, that is very helpful. May I have your card, please? Yes, here it is.

Thank you. One moment. Of course. Yes, I found the purchase. Tuesday at

2:15. That is correct. That was me. The item was $22.

Yes, that is right. What is the reason for the return? The size is wrong. It is too small.

Too small. Okay. I bought medium, but I need large. Do you want an exchange or a refund?

An exchange, please, if you have large. Let me check the stock. Thank you.

Yes, we have large in stock. Oh, good. That is perfect. Here is the large size.

Thank you. Can I check it first? Of course. Please take your time. Yes, this looks correct. The price is

the same. No extra charge. Good. So, I just take this one? Yes, I will process the exchange now.

Thank you. That was much easier than I expected. We try to make returns simple.

You succeeded. Thank you. I will keep my receipts next time.

That is always a good idea. I know. I always say that. We all do. Have a good day.

Thank you. You too. Goodbye. Goodbye. Ordering food.

Excuse me, I am ready to order. Of course. What would you like? What do you recommend today? The grilled chicken is

very popular. Is it spicy? No, it is mild and savory. That sounds good. How is it served? With rice and a side

salad. Perfect. I will have that, please. One grilled chicken. Anything else? Yes. What soup do you have today?

Vegetable soup and chicken broth. I will have the vegetable soup, please. Good choice. It is very fresh today. And to

drink? Water, juice, or soft drinks? Just water, please. Still water. Still water, of course. How long will the food

take? About 15 minutes. 15 minutes. That is fine. Is this your first time here? Yes, my colleague recommended this

place. We are happy to have you. It looks very cozy inside. Thank you. We opened 2 years ago. 2 years. You are

well established. Yes, we have many regular customers. I can see why. How much is everything? Oh, sorry. I should

ask the price first. No problem. The chicken is $12. And the soup? $4. Water is free. So, $16 in

total. Yes, exactly. That is very reasonable. We try to keep prices fair. I appreciate that. I will bring your

soup first. Thank you. That is perfect. And the bread basket is on the table. Oh, I didn't notice. Thank you. Please

enjoy. Thank you very much. I will be back with your order. Enjoy. Thank you. Goodbye for now. Ha, see you in 15

minutes. Why are there no vegetarian dishes? Excuse me, I have a question about the

menu. Of course. What is it? I don't see any vegetarian dishes. I'm sorry, you are right. I am vegetarian. I cannot eat

meat. I understand completely. Is there anything I can eat here? Yes, we can make some adjustments. Adjustments? Yes,

some dishes can be made without meat. Oh, really? Like which ones? The pasta dish, we can remove the chicken. And

replace with something? With extra vegetables, mushrooms and peppers. That sounds very good. The sauce is tomato,

no meat in the sauce. Perfect. I would like that, please. Of course, no problem. Do you have vegetarian soup?

Yes, the vegetable soup is vegetarian. Oh, good. Is there any cream in it? No cream, just vegetables and broth. I will

have the soup, too, please. Of course, good choice. I'm glad there are options. I'm sorry, the menu doesn't show it

clearly. Maybe you can add a vegetarian section. That is a good suggestion. Many people are vegetarian now. Yes, you are

right. I will tell the manager. Thank you. That would be helpful. Your feedback is important to us. I

appreciate that. We want all customers to feel welcome. Yes, food choices are personal. Exactly. Everyone is

different. Thank you for being so helpful. Of course, it is my job. How much is the pasta today? The vegetarian

pasta is $11. And the soup? $4. $15 total. Very good. Yes, I will bring the soup first.

Perfect. Thank you so much. My pleasure. Enjoy your meal. Thank you. Goodbye. Goodbye. Enjoy.

The product is out of stock. Excuse me, ma'am. Yes. How can I help you?

I am looking for this product. Let me check. What is the name? It is called Fresh Start Shampoo.

Fresh Start. Let me look in the system. I always buy it here.

I see. I'm sorry, it is out of stock. Out of stock? Really?

Yes. I'm very sorry. When did it sell out? Two days ago. It is very popular. Yes, it is my favorite shampoo.

I understand. Many customers ask for it. When will it be back in stock? We expect delivery on Thursday.

Thursday? That is 4 days away. Yes. I'm sorry for the wait. Is there a similar product? Yes. We have Clean Day Shampoo.

Is it similar to Fresh Start? Very similar. Same ingredients. And the price?

Fresh Start is $8. Clean Day is $7. Oh, Clean Day is cheaper. Yes, it is a store brand.

Is it good quality? Yes. Many customers prefer it, actually. Really?

Yes. It is very gentle on hair. I have sensitive hair. Clean Day is perfect for sensitive hair.

Okay, I will try it. Good. I think you will like it. Can you reserve Fresh Start for me? Yes. I can put your name

on one bottle. That would be great. What is your name, please? Martin Cole. Martin Cole. I will note that down. And

you will call me on Thursday? Yes. What is your phone number? 555-4729

Perfect. I will call Thursday morning. Thank you. You are very helpful. Of course. Have a good day. You too.

Goodbye. Goodbye, Mr. Cole. I lost my cat.

Excuse me, sir. I need your help. Of course. What happened? I lost my cat this morning.

Oh, no. That is very worrying. Yes. I am very upset. I understand. How long ago?

About 2 hours ago. 2 hours? That is recent. She went out and did not come back.

Does she go outside often? Yes, but always comes home by noon. And it is now 2:00.

Yes. 2 hours late. What does she look like? She is small, orange and white.

Orange and white. Okay. Her name is Bella. Bella. A sweet name.

She answers to her name sometimes. Huh. [sighs and gasps] Sometimes. Yes. Cats are like that.

Have you seen an orange cat nearby? Let me think. Not today.

I looked on the street. No sign. Did you check behind the building? Yes. And the garden next door.

What about under the parked cars? Oh, I didn't think of that. Cats like to hide under cars.

I will check now. Also, try calling her name softly. Yes, I will do that.

And shake her food bag. Oh, yes. She always comes for food. Huh, all cats do.

That is a good idea. Thank you. You can also make a small poster. A poster with her photo?

Yes, put it on the nearby trees. And my phone number. Yes, someone may have seen her.

I have a good photo on my phone. Perfect. Make the poster today. I will. Thank you for your ideas.

I hope you find Bella soon. Thank you. Me, too. I will keep an eye out for her.

Thank you so much. Goodbye. Goodbye. Good luck. Problem with the account.

Good morning. I have a problem with my account. Good morning. I'm sorry to hear that.

Please sit. Thank you. What is the problem? I cannot access my online account.

Cannot access it? Since when? Since yesterday evening. Did you forget your password?

No, I remember it, but it says error. An error message. I see. Yes, it says account locked.

Account locked? That usually happens after too many wrong attempts. I only tried twice.

I see. Let me check your account. Of course.

My account number is 771-4493. Thank you. One moment, please.

Of course. I see here your account was locked at 8:00 p.m.

yesterday. 8:00 p.m.? That is strange. Yes, there were three login attempts.

Three attempts, but I only tried twice. The third attempt was from another device.

Another device? That is not me. I see. That is concerning. Someone tried to access my account?

It looks that way. We locked it for safety. Oh, so the lock was for my protection.

Yes, exactly. It is a security measure. That makes sense. Thank you. We take account security very seriously.

Yes, I understand now. I will unlock your account now. And change the password?

Yes, please choose a new password. Okay, something strong. Use letters, numbers, and a symbol.

Like a capital letter and a number? Yes, for example, star2024! is strong.

I understand. I will create a new one. Good. Your account is now unlocked. Perfect. Thank you.

Check your email. We sent a security notice. I will check it now.

Is there anything else I can help with? No, that is everything. Thank you. You're welcome. Take care. Goodbye.

Goodbye. Thank you. Check in at the concert. Good evening. I have a ticket for tonight. Good evening.

May I see your ticket? Yes, here it is on my phone. Thank you. Let me scan it. Of course. One moment, please. Is there

a problem? Just one second. The scanner is slow tonight. Huh, technology. Ha, yes, always at the wrong time.

Ah, here it is. It's scanned. Yes, your ticket is confirmed. Oh, good. I was a little worried. No need to worry. You

are in. What seat do I have? Row C, seat number eight. Row C. Is that close to the stage? Yes, very close. Excellent

view. Oh, that is wonderful. I paid extra for that. Ha, worth every dollar then. Ha, I hope so.

What time does it start? At 8:00 sharp. And it is now 7:40. Yes, 20 minutes. You have time. Is there

a bar inside? Yes, on the right as you enter. Good. I would like a drink. The bar

closes when the concert starts. Oh, then I should go now. Yes, I recommend it. Can I bring a drink to my seat? Yes, in

a plastic cup only. Glass is not allowed? No, only plastic inside the hall. I understand. Safety rules. Yes,

for everyone's safety. Is there a cloakroom for my jacket? Yes, to your left after the entrance. How much is the

cloakroom? $3 per item. $3, okay. They give you a number tag. And I collect it after the concert? Yes, keep

your tag safe. I will. Thank you for all the information. Of course, enjoy the concert. Thank you. Have a good evening.

You, too. Goodbye. Goodbye.