Essential English Conversations for Everyday Situations

Birthday party. Happy birthday. Thank you very much. I am happy to be here today. I am happy

you came. This room looks very nice. Thank you. We decorated it this morning.

The balloons are beautiful. Yes, I like the blue and white ones. They look great together. Thank you.

Is this your birthday cake on the table? Yes, it is. It looks delicious.

I hope so. It is chocolate cake. Chocolate is my favorite. Mine, too.

Did you make the cake yourself? No, my sister made it for me. That was very kind of her.

Yes, it was. Here is a small gift for you. Oh, thank you. You did not have to bring

anything. I wanted to. That is very kind. Can I open it now? Yes, of course. Let

me see. I hope you like it. Oh, it is a notebook. Yes. It is very nice. I really

like it. I am glad. I can use it for work and for ideas. That is what I thought, too.

Thank you very much. You're welcome. Would you like something to drink? Yes, please. What do you have? We have juice,

water, and tea. I will have some juice, please. Of course.

Here you are. Thank you. You're welcome. Are many people coming today? Only a few friends and family.

That sounds nice. Yes, I wanted a small party. Small parties are often the best. I

think so, too. How old are you today? I am 28 today. That is wonderful. Yes, I feel very happy.

You should. Birthdays are special. That is true. When are you cutting the cake?

In about 20 minutes. Perfect. I am ready for cake already. I understand that. Thank you again for

inviting me. Thank you for coming. I hope you have a lovely birthday. Thank

you very much. Happy birthday again. Thank you.

I found a wallet. Excuse me, I found this wallet on the ground. Oh, really? Thank you for

bringing it here. You're welcome. I did not know what to do with it. You did the right thing. Good. I saw it

near the entrance. I see. I looked around, but no one was there. That happens sometimes. So, I thought I

should bring it to the desk. Yes, that is best. I hope the owner gets it back. We will do our best. Thank you.

Did you open the wallet? Only a little. I wanted to see if there was an ID. That is understandable.

I saw a card with a name on it. All right, that will help us. There were also some coins inside. I see. I did not

touch anything else. That is fine. Thank you for being careful. Of course.

Do you remember exactly where you found it? Yes, it was near the flower shop beside the bench. Near the flower shop

and the bench. Okay. Yes, exactly. That is useful. Do many people lose things here? Yes, sometimes. Mostly

phones, bags, and wallets. I see. Usually people come back looking for them. That is good. Let me check the

name inside. Of course. Ah, yes, there is an ID card here. Good. That makes it easier to contact the owner. I'm glad.

May I ask your name, please? Yes, my name is Peter Hall. Thank you, Mr. Hall. You're welcome. We like to note who

brought in lost items. That is fine. Could you also tell me your phone number? Yes, of course. It is 555-8041.

Thank you very much. No problem. If we need to ask anything later, we can call you. All right. It was very honest of

you to bring this wallet here. Thank you. I would hope someone would do the same for me.

Yes, exactly. Well, I'm glad I could help. And we are glad, too. I hope the owner finds it soon. I think

they will. Good. Have a nice day. You, too. Goodbye. Goodbye. At the station.

Good morning. Can I leave my suitcase here for a few hours? Good morning. Yes, of course. This is the luggage storage

desk. Great, thank you. You're welcome. How many bags do you

have? Just one suitcase and one small bag. All right.

Can I leave both here? Yes, you can. That is good. How long do you want to

leave them? Until this evening, please. No problem. What time will you come

back? Around 6:00, I think. That is fine.

I have a few hours before my train. I see. Do you want to walk around the city?

Yes, exactly. I do not want to carry my bags with me. That makes sense. My suitcase is quite

heavy. Then luggage storage is a good idea. Yes, I think so, too.

May I see your train ticket, please? Yes, here it is. Thank you very much.

You're welcome. Now I need to put a tag on your bags. All right. Here is tag number 27 for the

suitcase. Okay. And tag number 28 for the small bag.

Good. Please keep these two tickets safe. I will. You need them to collect your bags

later. I understand. The price is $5 for each bag. So, $10 total.

Yes, exactly. That is fine. Here is my card. Please tap here.

Done. Payment accepted. Thank you. Thank you.

Do you know the city well? No, not really. This is my first time here.

Then enjoy your visit. The station is close to the old town. Really? That sounds nice. Yes, it's only

a short walk from here. Perfect. I can look around before my train.

That is a good plan. What time does this desk close? At 8:00 this evening.

Good. I will be back before then. All right. Thank you very much for your help. You're welcome. Enjoy your day in

the city. I will. Goodbye. Goodbye.

Lost in the city. Excuse me, I think I am lost. Oh, where are you trying to go?

I want to find the city museum. The city museum? It is not very close from here. I was afraid of that. Do you have a map

with you? Yes, but I do not understand it very well. Let me see. Here it is. Okay. We are here now in the town

square. I see. And the museum is over here, near the river. Oh, I walked in the wrong direction. Yes, a little. Can

I walk there from here? Yes, but it will take about 20 minutes. That is fine. First, go straight down this street.

Straight down this street. Then, turn left at the second corner. Left at the second corner. Yes. After that, keep

walking until you see the river. All right. The museum is across from a big park. Across from a big park. Good. It

is a white building with large windows. That sounds easy to recognize. Yes, I think so. Thank you very much. I am

visiting for the first time. Welcome to the city. Thank you. It is very beautiful here. Yes, especially in

spring. I like the old buildings in the small streets.

Many visitors say that. I wanted to see the museum before lunch. Then you still have time.

That is good. What time does it close? I think it closes at 5:00. Perfect. It's only noon now. Yes, you

have plenty of time. Is there a cafe near the museum, too? Yes, there's one beside the park.

Great. I can eat there later. That sounds nice. Thank you for stopping to help me.

You are very welcome. People here are very kind. That is nice to hear.

I will try again now. Straight, left, then to the river. Exactly.

Perfect. Have a nice day. You, too. Goodbye. Goodbye.

Asking for directions in the metro. Excuse me, can you help me, please? Of course. What do you need?

I am trying to go to River Station. River Station. All right. I am not sure which metro

line I need. Let me help you. Where are you now?

I just came down from the street. I see. This is Central Station. Okay.

From here, you need the blue line. The blue line. Yes, exactly.

Do I need to change trains? No. River Station is on the same line.

Oh, that makes it easier. Yes, much easier. Which platform should I use?

Platform two. Platform two. All right. Follow the blue signs over there.

I see them now. Good. How many stops is it from here?

I think it is five stops. Five stops. Okay. The station names are also shown inside

the train. That is helpful. Yes, and they're announced, too.

Perfect. I was worried I might miss it. I don't think so. Is River Station near the stadium?

Yes, it is very close. Good. That is where I need to go. Are you going to an event there?

Yes, I am meeting a friend for a concert. That sounds fun.

I hope so. Do you already have a metro ticket? Yes, I bought one upstairs.

Great, then you're ready. How often do the trains come? Usually every five or six minutes.

That is good. You probably won't wait long. Nice.

The next blue line train should come soon. Thank you very much.

You're welcome. This metro station is bigger than I expected.

Yes, it can be confusing the first time. Yes, that is true. But now you know.

Blue line, platform two, five stops. Yes, exactly. Great. Have a good trip.

Thank you. Goodbye. Goodbye. Buying fish from the fisherman.

Good morning. Your fish looks very fresh. Good morning.

Thank you very much. What kind of fish do you have today? Today, I have salmon,

sea bass, and small whitefish. My sea? Everything is fresh from this morning.

That is good to hear. Are you looking for something special? Yes, I want fish for dinner tonight.

Then I can help you choose. Thank you. Do you want something easy to cook?

Yes, please. I am not very good at cooking fish. No problem. Salmon is very easy.

Really? Yes, it is simple and very tasty. That sounds good.

You can cook it in the oven or in a pan. I have an oven at home. Perfect. Then salmon is a good choice.

How much is it? It is $12 per kilo. I see.

How many people are you cooking for? Just for two people. Then one small piece should be enough.

All right. Would you like me to clean it for you? Yes, please. That would help a lot.

Of course. Thank you very much. You're welcome.

Do you have any advice for cooking it? Yes, just add a little salt, lemon, and oil.

That sounds easy. Yes, very easy. How long should I cook it?

About 20 minutes in the oven. Okay, I can do that. Good.

Do many people come here for fish? Yes, especially in the morning. I can understand why. Everything looks

very good. Thank you. I think I will take the salmon, then.

>> [clears throat] >> Good choice. How much is this piece?

This one is $8. That is fine. I will wrap it for you now.

Thank you. Here you are. Great. Here is my card.

Please tap here. Done. Payment accepted. Thank you.

Thank you very much for your help. You're welcome. Enjoy your dinner. I will. Goodbye.

Goodbye. At the dentist. Good morning. I have an appointment with

the dentist. Good morning. What is your name, please? My name is Anna Brooks.

Thank you. Let me check. Of course. Yes, I found your name. Your appointment is at 10:00.

Yes, that is right. Please take a seat. The dentist will see you soon.

Thank you. Is this your first visit here? Yes, it is.

Then please fill out this form. All right. It asks for your phone number and

address. Okay, that is easy. Please also write if you have any

allergies. I do not have any allergies. Good.

How long is a normal checkup? Usually about 20 minutes. That is fine.

Are you here for a simple checkup? Yes, and I also have a little pain in one tooth.

I see. It hurts when I drink something cold. Please tell the dentist that, too.

I will. Have you finished the form? Yes, here it is.

Thank you very much. You are welcome. The dentist is ready for you now.

Already? Okay. Please come into this room.

All right. Good morning. Please sit in the chair.

Okay. I'm going to check your teeth now. All right.

Which tooth hurts? The one on the left side near the back. I see.

It is not strong pain, but I notice it. Thank you for telling me. Of course.

Open your mouth, please. Okay. Good. I am taking a careful look.

All right. I think there is a small problem there. Oh, is it serious?

No, not serious, but we should treat it soon. I understand.

The rest of your teeth look very good. That is nice to hear. We can make another appointment for the

problem tooth. Yes, that sounds good. Great. We will help you at the desk.

Thank you very much. You are welcome. At the gas station.

Excuse me, I need some help, please. Of course. What do you need? This is my first time at this gas station. All

right. I want to put gas in my car, but I am not sure what to do. No problem. I can

explain it. Thank you very much. You are welcome. Which pump should I use? Any free pump

is fine. Okay. Do you know what type of gas your car needs? Yes, I think so.

It needs regular gas. Good. Then choose the regular button on the pump. All right. Do you want to pay now

or after? I would like to pay by card. That is easy. You can tap your card at the pump.

Oh, good. Or you can pay here at the counter. I think at the pump is better. No

problem. Do I just put the nozzle in the car after that? Yes, exactly. Okay. First, open your gas tank. Right. Then

choose regular gas. All right. After that, put the nozzle in and pull the handle. That sounds simple. Yes, it is.

How do I know when to stop? The pump will stop automatically when the tank is full. Oh, that is helpful. Yes. Do many

people also buy snacks here? Yes, all the time. I saw drinks and sandwiches inside. Yes, we have those, too. Maybe I

will buy some water after I finish. Of course. I am driving to another city today. Then water is a good idea. Yes,

it is a long trip. How far are you going? About 2 hours from here. I see. Then a full tank is important. Yes,

exactly. If you have any trouble with the pump, come back and ask me. Thank you. That helps a lot. You are

welcome. I feel better now. Good. I will go try it now. All right. Good luck. Thank you.

At the dog park. Hello, your dog is very playful. Thank you. He has a lot of energy.

I can see that. He is running everywhere. Yes, he loves this park.

What is his name? His name is Max. That is a nice name.

Thank you. How old is he? He is 2 years old.

Oh, still young. Yes, very young. This is my dog here. Her name is Bella.

Hello, Bella. She is very cute. Thank you very much.

Is she friendly with other dogs? Yes, but she is a little shy at first. I understand.

She likes calm dogs. Max is friendly, but he can be a little excited.

That is okay. He looks happy. He really is. Do you come here often?

Yes, almost every morning. Oh, nice. What about you?

I come here two or three times a week. That is good. Bella needs exercise, but she also likes

to rest. Max never wants to rest. I can see that.

He could run all day. Bella likes short walks and quiet places.

Every dog is different. Yes, that is true. Do you live near the park?

Yes, only 5 minutes away. That is very convenient. It is. And you?

I live near the supermarket on Oak Street. Oh, I know that area.

It is a nice neighborhood. Yes, I like it, too. The weather is good for the park today.

Yes, not too hot and not too cold. Perfect for dogs. And for people, too.

That is true. Look, Bella is playing with the ball now.

Yes, and Max wants to join her. That is nice. They seem to be getting along well.

Yes, I think so. Maybe we will see you here again. I hope so.

It was nice talking with you. Nice talking with you, too. Have a good day.

You, too. Goodbye. Goodbye. Buying pastries at the bakery.

Good morning. Everything looks very good here. Good morning. Thank you very much. I would

like to buy some pastries, please. Of course. What would you like? What do you have today? We have croissants, apple

pastries, chocolate rolls, and cinnamon buns. That sounds wonderful. Yes, everything is

fresh this morning. I can smell it. It smells very nice. Thank you. I think I would like two croissants.

Plain croissants? Yes, plain, please. All right. And one apple pastry. Good choice. The apple pastries are very

popular today. Really? Yes, many customers like them. Then I'm happy to try one. Would you like anything else?

Maybe one chocolate roll, too. Of course. I am buying breakfast for my family. That sounds nice. Yes, we wanted

something special this morning. Then bakery pastries are a good idea. I think so, too. Would you like some bread as

well? Not today, thank you. Just the pastries. No problem. Are the croissants warm? Yes, they came out of the oven not

long ago. Perfect. Would you like me to put everything in one bag? Yes, please. That is fine. Of course. How much is

everything? The two croissants are $4. Okay. The apple pastry is $3. All right. And the chocolate roll is

$2.50. So, $9.50 total. Yes, exactly. Here is my card.

Please tap here. Done. Payment accepted. Thank you. Thank you very much. You are welcome. The bakery is very busy this

morning. Yes, mornings are our busiest time. I understand why. Everything looks delicious. Thank you.

That is kind of you to say. I think my family will be very happy. I hope so. Thank you again for your help. No

problem at all. Enjoy your breakfast. I will. Have a nice day. You, too. Goodbye. Goodbye.

The perfume article. Do you have a minute? Yes, of course. What is it?

I am writing an article about perfume. How interesting. For the magazine? Yes, the editor asked me this morning.

What kind of article? About popular perfumes this season. I love perfume. Can I help?

Yes, perfect. Can I ask you some questions? Of course.

What is your favorite perfume? I love Rose Garden. It is very fresh. How long have you used it?

About 3 years now. And why do you like it? It smells like flowers, light and clean.

That is a beautiful description. Thank you. Do you wear perfume? Yes, I like sweet smells, vanilla and

jasmine. Those are very popular this season. Yes, I read that in my research.

Will you put prices in the article? Yes, some perfumes are very expensive. How much do you pay for Rose Garden?

About $40 for a small bottle. That is reasonable. Some bottles cost over $100.

I know, that is too much for me. What advice would you give the readers? Always test the perfume first. Don't buy

it online. Why not online? Because the smell is different on every

person. That is very true. I tried a perfume in a store once.

And? It smelled completely different on my skin.

That happens often. Yes. Always test before you buy. That is excellent advice for the

article. I hope it is useful. Very useful. Thank you so much.

I hope the article is a success. Thank you. Have a good day. You, too. Goodbye.

Finding a new apartment. Hello. I am here about the apartment. Yes, come in. I am Mr. Collins. Nice to

meet you. I am Anna Brooks. Welcome, Ms. Brooks. The apartment is on the third floor.

Thank you. It looks nice from outside. Yes, it was renovated last year. How many rooms are there? Two bedrooms, a

kitchen, and a bathroom. That is perfect for me. I live alone. Then it will be very comfortable. How much is the rent?

$1,200 per month. Does that include utilities? Water and heating are included, not

electricity. I understand. Is there parking? Yes, one spot comes with the apartment. Good. I have a car. The spot

is in the basement. Is the building quiet? Yes, the neighbors are very calm. That is important to me. I work from

home. Ah, then the internet is important. Yes. Is it fast here? Very fast, 500 megabytes. Excellent. May I

see the rooms? Of course. This is the living room. It is very bright. I love the big windows. The sun comes in all

morning. And the kitchen? New refrigerator and stove. Everything is included. Very nice. And the bedroom? At

the end of the hall, quiet and spacious. I like it very much. I have two other people coming tomorrow. Then I will

decide today. Take your time. I don't need more time. I want it. Wonderful. Here is the paperwork. Thank you, Mr.

Collins. Welcome to the building, Ms. Brooks. Thank you. Have a good day. You too. Goodbye.

A complicated menu at the restaurant. Excuse me. Yes, ma'am. I have some questions about the menu. Of course,

take your time. What is braised short rib? It is beef cooked slowly for many hours. Is it soft? Yes, very soft and

tender. Is it spicy? No, it is rich and savory. What comes with it? Mashed potatoes and seasonal vegetables. What

vegetables are in season today? Carrots, green beans, and zucchini. That sounds good. And what is duck confit? That is

duck cooked slowly in its own fat. Is it heavy? Yes, a little. It is quite rich. I prefer something lighter. Then I

recommend the grilled salmon. What comes with the salmon? Rice and a light lemon sauce. Does it contain dairy? No, just

fish, rice, and lemon. Perfect. I don't eat dairy. Then the salmon is ideal for you. I'll have that, but one more

question. Yes. What is the soup of the day? Tomato and basil soup. Is it vegan? Yes, completely. I'll start with the

soup, then the salmon. Excellent choice. And to drink? Still water, please. Of course. Thank you for your patience. Not

at all. That is what I'm here for. The menu is a little difficult for me. Don't worry, many guests ask questions. That

makes me feel better. Your soup will be ready in a few minutes. Thank you very much. Enjoy your meal, ma'am.

The chicken sandwich cart. Hello, one chicken sandwich, please. Of course. What bread would you like?

What do you have? White, whole wheat, or a wrap. Whole wheat, please. Good choice. What

toppings? What are the options? Lettuce, tomato, onion, pickles, and cheese.

Lettuce and tomato, please. No onion. Understood. Any sauce? What sauces do you have?

Ketchup, mayonnaise, mustard, or hot sauce. Mayonnaise, please. And grilled or

crispy chicken? What is the difference? Grilled is lighter, crispy is fried. Grilled, please. I'm trying to eat well.

Good choice. One moment. Is the chicken fresh today? Yes, I cook a new batch every hour. That

is very good. Thank you. I take pride in my food. How long have you had this cart? Three years now.

Business looks very good. Yes, lunch time is always busy. I can see. There was a long line. Thank

you for waiting. Your sandwiches are worth it. That is very kind of you.

I come here every Tuesday. I think I recognize you now. Yes, I always order the same thing. Here

is your sandwich. Thank you. How much is it? $8.50. Here is $10.

And here's your change, $1.50. Thank you. It smells wonderful. Enjoy your lunch. Have a great day. You too.

See you next Tuesday. See you then. Goodbye. Goodbye. The empty corner office.

Did you see the corner office this morning? Yes, it is empty now. Mr. Peterson left last week. I know. It was

a surprise. Yes, nobody expected it. The office is very large. And it has a beautiful view, two windows. So much

natural light. I wonder who will get it. I heard the manager is deciding this week. Who do you think it will be? Maybe

Lisa. She has been here 8 years. Or David. He just got a promotion. That is true. Do you want it? Me? I don't think

I qualify. Why not? You work very hard. Thank you, but I am still quite new. Two years is not so new. Maybe, but I don't

expect it. That is a humble attitude. Do you know what furniture is inside? A large desk, two chairs, and a bookshelf.

Very professional. I walked past it this morning. And? Someone was already cleaning it. Oh, so the decision is

already made. It seems so. The manager looked very pleased. I wonder who it is. We will find out at tomorrow's meeting.

I can't wait. It is always exciting when things change. Yes, change keeps things interesting. Exactly. Well, whoever gets

it deserves it. I agree. Now, let's get back to work. Yes, see you at the meeting tomorrow. See you then. Have a

good afternoon. You too. Goodbye. Goodbye. The unexpected blind date.

Excuse me, are you Tom? Yes, and you must be Anna. Yes, nice to meet you. Nice to meet you, too. Please sit down.

Thank you. This feels a little strange, doesn't it? Yes, I have never been on a blind date before. Me, neither. Our

friend Sarah set this up. Yes, she said very nice things about you. She said nice things about you, too. That is good

to know. Are you nervous? A little. Are you? Yes, a little. Well, we are in the same

situation. That makes it easier. Shall we order something? Good idea. I'll have a coffee. Me, too. So, what do you do

for work? I am a history teacher. That sounds very interesting. Yes, I love it. And you? I write articles for a travel

magazine. What a wonderful job. Yes, I travel often. Where do you like to go? Italy and Japan are my favorites. I love

Italy, too. The food is incredible. Yes, and the history. I went to Rome last year. I was in Rome 2 years ago. Then we

already have something in common. It seems so. Sarah was right about you. What did she say? That we would get

along well. I think she was right. Would you like to stay for dinner? Yes, I would like that very much. Good. I'm

very glad I came today. Me, too. Shall we look at the dinner menu? Yes, let's do that. After you. Thank you.

The pop star dream. You look very happy today. I am. I have exciting news.

Oh, what happened? I signed up for a singing competition. Really? That is wonderful.

Yes, it is on television. On television? Wow.

Yes, the audition is next Saturday. Are you nervous? Very nervous, but also very excited. You

have a beautiful voice. Thank you. I've been practicing every day.

What song will you sing? Hero by Mariah Carey. That is a very difficult song.

Yes, but I know every word by heart. How long have you wanted to do this? Since I was a little girl.

That is a long time. Yes, it was always my dream. I admire you for trying.

Thank you. It is not easy to take that first step. No, but you are brave. I decided life is too short to wait.

That is very true. Will you come to the audition? Of course, I wouldn't miss it.

Thank you. That means everything to me. Where is it? At the city theater on Main Street.

I know it. It is a beautiful theater. Yes, there will be many people there. Don't think about the crowd, just sing.

That is good advice. You will be wonderful. I know it. Thank you. You are a good friend.

What time on Saturday? 2:00 in the afternoon. I'll be there at 1:30.

Perfect. We can have lunch first. Good idea. I'm so excited for you. Thank you. See you Saturday.

Good luck. Goodbye. Goodbye. The crazy outfit.

Good morning. Good morning. You look very different today.

Different? How? Your outfit, it is very colorful. Do you like it? It is very interesting.

Is that a yes or a no? Honestly, it is a little surprising. I wanted to try something new. I can see

that. Is it too much for the office? Maybe a little, but you look confident. I wore

it for a reason. Oh? I have my big presentation today. Ah, you want to be memorable.

Exactly. People always remember bold colors. That is actually very smart. Thank you. I was nervous this morning.

Why? I was afraid people would laugh. Nobody is laughing. Good. I feel much better now. Where did

you buy it? A small boutique near my apartment. It looks well made. Yes, it was not cheap,

but I love it. Does the jacket belong to the outfit? Yes, everything was chosen together. The colors work very well.

Thank you. I spent a long time choosing. What time is your presentation? At 11:00.

You still have 1 hour. Yes, I'm almost ready. Are you nervous about the presentation? Yes, but not about the

outfit. The outfit gives you confidence. Exactly. That is why I chose it. Do I look professional? You are asking me?

Yes. Yes, colorful and professional. Perfect. Good luck today. Thank you. See

you at lunch. See you then. Goodbye. Goodbye. The perfect living room.

I love this living room. Yes, it is the biggest room in the apartment. The light is beautiful in here. The windows face

south. Perfect for my plants. You can put them right by the window. Yes, and the sofa in the center. Facing the

television? Yes, exactly. And the bookshelf? Against the left wall. Good. What color sofa do you want? Light gray.

Gray goes with everything. Yes, clean and simple. Should we get a rug? Yes, a big soft one. What color? Something

warm, beige or cream. That will look very cozy. Exactly what I want. What about the walls? White, simple and

bright. Should we put anything on the walls? One or two pieces of art, nothing too busy. I agree, less is more. I saw a

beautiful painting last week. Oh, where? At the art fair downtown. How much was it? About $200.

That is reasonable for an original piece. I thought so, too. Shall we go look at it? Yes, this weekend. And the

furniture shopping, too? Yes, one trip. Sofa, rug, and painting. I can't wait. This room is going to be beautiful. Our

best room yet. I agree. Let's make a list tonight. Good idea. After dinner. Perfect. I'm looking forward to it. Me,

too. This is going to be wonderful. It really is. Have a good afternoon. You, too. See you tonight. See you tonight.

Working late or staying out. Are you staying late tonight? I'm not sure. Are you? Yes, I have a

report to finish. How long will it take? About 2 hours. That is a long time. I know, but the

deadline is tomorrow morning. I have the same deadline. Have you finished your part? Almost, one more

section. Then you need to stay, too. I know, but my friends invited me out tonight. Where you going? A new

restaurant downtown. That sounds nice. Yes, I don't want to miss it. Can you finish your section quickly?

If I focus, maybe 1 hour. Then you can still make it. What time is dinner? I don't know, it's your dinner.

Oh, 8:00. It is 5:00 now, you have 3 hours. That is enough. Focus and finish, then go and enjoy. That is good advice.

Work first, then fun. You are right. Are you coming out after? No, I need to sleep early. You work too hard. Maybe,

but I have a meeting at 8:00 tomorrow. 8:00 again? Yes, it is a very busy week. Next week will be better. I hope so.

Okay, I'm going to focus right now. Good. Turn off your phone. Yes, no distractions. Exactly. See you tomorrow

morning, then. Yes, enjoy your dinner. Thank you. Enjoy your quiet evening. I will. Goodbye. Goodbye.

My package has not arrived. Excuse me, sir. Yes, ma'am. How can I help?

I ordered a package. It has not arrived. I'm sorry to hear that. When did you order it? 5 days ago.

5 days? That is longer than normal. Yes, the website said 3 days. I understand. Do you have the order

number? Yes, here it is. Order number 48271. Thank you. Let me check the system.

Of course, I hope it is not lost. Please don't worry. Let me look. Thank you.

I see your order here. Oh, good. It left the warehouse 2 days ago.

2 days ago? Then where is it? There was a delay at the delivery center.

A delay? Why? There were too many packages this week. I see. That is frustrating.

I understand. I'm very sorry. When will it arrive? Tomorrow by 6:00 in the evening.

Tomorrow? Are you sure? Yes, I can confirm that now. Good. I need it for this weekend.

You will have it before the weekend. What is in the package? Our system shows it is a book.

Yes, a birthday gift for my daughter. Ah, that is very important, then. Yes, her birthday is Saturday.

You will receive it tomorrow. Don't worry. Okay, I feel better now.

We will send you a text message when it ships. A text message? Good. You will know

exactly when it arrives. That is very helpful. Thank you. I'm sorry for the inconvenience.

It's okay. These things happen. Thank you for your patience. Of course. Have a good day. You too. Goodbye.

Goodbye. The ticket has been lost. Excuse me, ma'am. I have a problem. Yes, what is

the problem? I bought a ticket, but I lost it. Oh, when did you buy it? Yesterday, online. Online? Do you have

the confirmation email? Yes, I have it on my phone. That is very helpful. Can I see it? Of course. Here it is. Thank

you. I can see the booking number. Yes, number TK5592. Let me check the system. I hope you can

find it. Yes, I found your booking. Oh, that is a relief. Your seat is number 14B.

14B. Good. Can I get a new ticket? Yes, I will print a replacement now. Thank you.

Is there a fee? No, the first replacement is free. Oh, good. I was worried about a charge. No charge this

time. Here is your new ticket. Thank you very much. Please keep it safe this time.

Yes, I will. May I suggest saving it on your phone? On my phone? Yes, take a photo of the ticket. Oh, that is a smart

idea. Then you always have a copy. I will do that now. Good, then you will never lose it. What time does the show

start? At 7:30 this evening. And what time should I arrive? Please arrive by 7:00. 7:00.

That gives me 30 minutes. Yes, the doors open at 6:45. Perfect. I will be on time. Good. Have a

wonderful evening. Thank you. You were very helpful. My pleasure. Enjoy the show. Thank you. Goodbye. Goodbye.

I want to sell my phone. Good morning. I want to sell my phone. Good morning. Of course, let me see it.

Here it is. It looks in good condition. Yes, I take good care of it. What model

is this? It is a Galaxy S21. Galaxy S21. How old is it?

Two years old. Two years, and the screen is perfect. Yes, no cracks, no scratches.

That is good. Does the battery work well? Yes, it lasts a full day.

Good battery life. That is important. I charge it every night. That is the right way to care for it.

How much can I get for it? Let me check the current market price. Of course, take your time.

For this model in this condition, about $180. $180?

Yes, it is a fair price. I hoped for a little more. I understand, but the model is two years

old. Yes, I know. New models come out every year. That is true. Prices go down quickly.

Yes, technology changes fast. Why are you selling it? Oh, I am the buyer, not the seller.

>> [laughter] >> Sorry, I meant why do we buy phones? Haha, no problem.

Why am I selling it? I want a newer model. Ah, upgrading. Very common.

Yes, the camera on the new model is better. The S24 is excellent. Yes, that is the

one I want. Good choice. So, do you accept $180? Okay, I accept. Good. We pay cash or

bank transfer. Bank transfer, please. Of course. Can I have your bank details?

Yes, here is my account number. Perfect. The money will arrive today. Today? That is very fast.

Yes, we process same day. Thank you. That is very efficient. Thank you for selling to us. Goodbye.

Thank you. Goodbye. I can't find the receipt. Excuse me, I want to return this item.

Of course. Do you have the receipt? That is the problem. I cannot find it. I see. When did you buy it? Last Tuesday.

Last Tuesday. That is within the return period. Good, but the receipt is missing.

Did you pay by card? Yes, by credit card. Then we can check the system.

Really? You can find it without the receipt? Yes, card payments are in our records.

Oh, that is very helpful. May I have your card, please? Yes, here it is.

Thank you. One moment. Of course. Yes, I found the purchase. Tuesday at 2:15.

That is correct. That was me. The item was $22. Yes, that is right.

What is the reason for the return? The size is wrong. It is too small. Too small. Okay.

I bought medium, but I need large. Do you want an exchange or a refund? An exchange, please, if you have large.

Let me check the stock. Thank you. Yes, we have large in stock. Oh, good. That is perfect. Here is the large size.

Thank you. Can I check it first? Of course. Please take your time. Yes, this looks correct. The price is the

same. No extra charge. Good. So, I just take this one? Yes, I will process the exchange now.

Thank you. That was much easier than I expected. We try to make returns simple. You succeeded.

Thank you. I will keep my receipts next time. That is always a good idea.

I know. I always say that. We all do. Have a good day. Thank you. You too. Goodbye.

Goodbye. Ordering food. Excuse me, I am ready to order. Of course. What would you like?

What do you recommend today? The grilled chicken is very popular. Is it spicy? No, it is mild and savory. That sounds

good. How is it served? With rice and a side salad. Perfect. I will have that, please. One grilled chicken. Anything

else? Yes, what soup do you have today? Vegetable soup and chicken broth. I will have the vegetable soup, please. Good

choice. It is very fresh today. And to drink? Water, juice, or soft drinks? Just water, please. Still water. Still

water, of course. How long will the food take? About 15 minutes. 15 minutes. That is fine. Is this your first time here?

Yes, my colleague recommended this place. We are happy to have you. It looks very cozy inside. Thank you. We

opened two years ago. Two years? You are well established. Yes, we have many regular customers. I can see why. How

much is everything? Oh, sorry. I should ask the price first. No problem. The chicken is $12. And the

soup? $4. Water is free. So, $16 in total. Yes, exactly. That is very reasonable. We try to keep prices fair.

I appreciate that. I will bring your soup first. Thank you. That is perfect. And the bread basket is on the table.

Oh, I didn't notice. Thank you. Please enjoy. Thank you very much. I will be back with your order. Enjoy. Thank you.

Goodbye for now. Haha, see you in 15 minutes. Why are there no vegetarian dishes?

Excuse me, I have a question about the menu. Of course. What is it? I don't see any vegetarian dishes. I'm sorry, you

are right. I am vegetarian. I cannot eat meat. I understand completely. Is there anything I can eat here? Yes, we can

make some adjustments. Adjustments? Yes, some dishes can be made without meat. Oh, really? Like which ones? The pasta

dish, we can remove the chicken. And replace with something? With extra vegetables, mushrooms and peppers. That

sounds very good. The sauce is tomato, no meat in the sauce. Perfect. I would like that, please. Of course, no

problem. Do you have vegetarian soup? Yes, the vegetable soup is vegetarian. Oh, good. Is there any cream in it? No

cream, just vegetables and broth. I will have the soup, too, please. Of course, good choice. I'm glad there are options.

I'm sorry the menu doesn't show it clearly. Maybe you can add a vegetarian section. That is a good suggestion. Many

people are vegetarian now. Yes, you are right. I will tell the manager. Thank you. That would be helpful. Your

feedback is important to us. I appreciate that. We want all customers to feel welcome. Yes, food choices are

personal. Exactly. Everyone is different. Thank you for being so helpful. Of course, it is my job. How

much is the pasta today? The vegetarian pasta is $11. And the soup? $4. $15 total. Very good. Yes, I will bring the

soup first. Perfect. Thank you so much. My pleasure. Enjoy your meal. Thank you. Goodbye. Goodbye. Enjoy.

The product is out of stock. Excuse me, ma'am. Yes. How can I help you? I am looking for this product. Let

me check. What is the name? It is called Fresh Start Shampoo. Fresh Start.

Let me look in the system. I always buy it here. I see. I'm sorry, it is out of stock. Out of stock, really? Yes, I'm

very sorry. When did it sell out? Two days ago. It is very popular. Yes, it is my favorite shampoo. I understand. Many

customers ask for it. When will it be back in stock? We expect delivery on Thursday. Thursday? That is 4 days away.

Yes, I'm sorry for the wait. Is there a similar product? Yes, we have Clean Day Shampoo. Is it similar to Fresh Start?

Very similar. Same ingredients. And the price? Fresh Start is $8, Clean Day is $7. Oh, Clean Day is cheaper. Yes, it is

a store brand. Is it good quality? Yes, many customers prefer it, actually. Really? Yes, it is very gentle on hair.

I have sensitive hair. Clean Day is perfect for sensitive hair. Okay, I will try it. Good. I think you

will like it. Can you reserve Fresh Start for me? Yes, I can put your name on one bottle. That would be great. What

is your name, please? Martin Cole. Martin Cole. I will note that down. And you will call me on Thursday? Yes. What

is your phone number? 555-4729 Perfect. I will call Thursday morning. Thank you. You are very helpful. Of

course. Have a good day. You, too. Goodbye. Goodbye, Mr. Cole. I lost my cat.

Excuse me, sir, I need your help. Of course, what happened? I lost my cat this morning.

Oh, no, that is very worrying. Yes, I am very upset. I understand. How long ago?

About 2 hours ago. 2 hours, that is recent. She went out and did not come back. Does she go outside often? Yes,

but always comes home by noon. And it is now 2:00. Yes, 2 hours late. What does she look

like? She is small, orange and white. Orange and white. Okay. Her name is Bella. Bella, a sweet name. She answers

to her name sometimes. Huh, sometimes, yes. Cats are like that. Have you seen an orange cat nearby? Let

me think. Not today. I looked on the street, no sign. Did you

check behind the building? Yes, and the garden next door. What about under the parked cars?

Oh, I didn't think of that. Cats like to hide under cars. I will check now. Also, try calling her

name softly. Yes, I will do that. And shake her food bag. Oh, yes, she always comes for food. Huh, all cats do. That

is a good idea. Thank you. You can also make a small poster. A poster with her photo? Yes, put it on the nearby trees.

And my phone number. Yes, someone may have seen her. I have a good photo on my phone. Perfect. Make the poster today. I

will. Thank you for your ideas. I hope you find Bella soon. Thank you. Me, too. I will keep an eye out for her.

Thank you so much. Goodbye. Goodbye. Good luck. Problem with the account. Good morning.

I have a problem with my account. Good morning. I'm sorry to hear that. Please sit. Thank you.

What is the problem? I cannot access my online account. Cannot access it. Since when?

Since yesterday evening. Did you forget your password? No, I remember it, but it says error.

An error message. I see. Yes, it says account locked. Account locked. That usually happens

after too many wrong attempts. I only tried twice. I see. Let me check your account. Of

course. My account number is 771-4493. Thank you. One moment, please.

Of course. I see here your account was locked at 8:00 p.m.

yesterday. 8:00 p.m.? That is strange. Yes, there were three login attempts.

Three attempts, but I only tried twice. The third attempt was from another device.

Another device? That is not me. I see. That is concerning. Someone tried to access my account? It

looks that way. We locked it for safety. Oh, so the lock was for my protection. Yes, exactly. It is a security measure.

That makes sense. Thank you. We take account security very seriously. Yes, I understand now. I will unlock

your account now. And change the password? Yes, please choose a new password.

Okay, something strong. Use letters, numbers, and a symbol. Like a capital letter and a number?

Yes, for example, star2024! is strong. I understand. I will create a new one.

Good. Your account is now unlocked. Perfect. Thank you. Check your email. We sent a security

notice. I will check it now. Is there anything else I can help with?

No, that is everything. Thank you. You're welcome. Take care. Goodbye. Goodbye. Thank you.

Check-in at the concert. Good evening, I have a ticket for tonight. Good evening, may I see your ticket? Yes, here it is,

on my phone. Thank you. Let me scan it. Of course. One moment, please. Is there a problem? Just 1 second, the scanner is

slow tonight. Huh, technology. Huh, yes, always at the wrong time. Ah, here it is. It's scanned. Yes, your

ticket is confirmed. Oh, good. I was a little worried. No need to worry. You are in.

What seat do I have? Row C, seat number eight. Row C, is that close to the stage? Yes, very close. Excellent view.

Oh, that is wonderful. I paid extra for that. Huh, worth every dollar then. Huh, I hope so.

What time does it start? At 8:00 sharp. And it is now 7:40. Yes, 20 minutes. You have time. Is there

a bar inside? Yes, on the right as you enter. Good. I would like a drink. The bar

closes when the concert starts. Oh, then I should go now. Yes, I recommend it. Can I bring a drink to my seat? Yes, in

a plastic cup only. Glass is not allowed? No, only plastic inside the hall. I understand. Safety rules. Yes,

for everyone's safety. Is there a cloak room for my jacket? Yes, to your left after the entrance. How much is the

cloak room? $3 per item. $3, okay. They give you a number tag. And I collect it after the concert? Yes, keep

your tag safe. I will. Thank you for all the information. Of course. Enjoy the concert. Thank you. Have a good evening.

You too. Goodbye. Goodbye.