Windrest Community Parking Forum: Updates, Challenges, and Solutions

Good morning, Windrest. Thank you. Joe is giving me the thumbs up to get started.

Welcome back to our second parking forum. As a reminder, I'm Kathy Diler, associate executive director here in the

community. And this morning, I have Josh Sturmer, our general services director with us, and Jim Kershimimer, our

general services coat rack chair. Thank you both for being here this morning. Our goal is, this is 60 days from the

last forum that we had and we committed to coming back to residents to provide an update on some of our continued

learning and some of the action steps that we have been taking to alleviate parking at Windrest.

In general, just so that we can know the temperature of our audience this morning, if you feel like parking is

making improvements in the community, let's see a thumbs up. Okay, pretty good. Pretty good. And if

you feel like we still have great opportunity, we want to see a thumbs down. You can't

vote twice. You can't vote twice. Okay. So, we have a few thumbs down. Okay. So, one of the

things that um I have continued to learn or been paying attention to as we have navigated parking at Windrest is that we

have a finite number of spaces on campus. Right? I know many of you would say, can we just add another parking lot

somewhere to alleviate all of this? As we have studied things, we really know that we have the right amount of parking

spaces in the community. It just may not be in the vicinity that is convenient for everyone. And I'll share one example

of that, one significant example. I would say most of our parking pressures in the community come in our town center

neighborhood and continuing care. Would you all agree that might be a true statement?

So, one of the one of the things that I want to highlight is that on a day-over-day basis during the week, we

can have a little more than 200 employees coming onto campus where their primary work location is either town

center or continuing care. And we have 98 employee spaces that support town center and continuing care

for employees only. So that math doesn't work, right? That's one of the key examples where the vicinity of where the

parking is on campus is not convenient for the people who need to get there. And so as we walk through some of our

learning this morning relating to parking, uh you'll see that uh ticketing overall is been reduced by 58% which is

amazing. However, the biggest offenders still are employees and mostly it's in town center

because they might be scrambling to try to find a spot close into their shift. And so we've been asking staff to do

some pre-planning in advance of their day to think about where they might park and how they might leverage leverage the

shuttle on those days. But I just wanted to share that as an observation that I have had as we've continued to just

analyze the data and look at how we're allocating spaces across the community. I hope that perspective is helpful. It's

probably disappointing and it might even be telling you, let's just build another parking lot, which we're not going to

do. Our agenda today is to walk through uh some of the recent progress that we've

been making. Josh is going to do some celebrating around that. Uh we'll share some future parking updates which

includes an update about the Aspen Terrace garage, some of our continued key learnings and trends, and then some

transportation updates. As we walk through the first part of this presentation, uh Jim Kershimr will weave

in a few excerpts as well about how the resident uh general services coat rack has been coming alongside our staff team

as we continue to navigate this topic. And so in the last 60 days, Josh, you have a number of bullet points here to

highlight with residents. >> Yes. Um, thanks for joining us again. I love how many people are invested in the

parking conversation. It is a big part of what community living is all about. Um, and how do we share our parking

throughout all the different aspects, residents, visitors, staff, um, our vendors. So, a lot going on. And I was

talking to the fire department many months ago and they said if you want to see poor park parking planning, go visit

a strip mall cuz that's the worst. So we don't we're not quite to that point which is great but there's always

challenges with parking wherever you go. But some some really big celebrations and you'll hear me share this throughout

throughout the whole day or throughout this whole presentation is around just the collaboration that we've had with

our resident our coat rack and our rack. just we couldn't do this alone um in a vacuum. It's really challenging to get

all the viewpoints if you're looking at it from a staff standpoint um or just a resident standpoint. Even our vendors

have played a big role in feedback. So um really collaborative around this whole conversation. So thank you to

everyone. Um we have seen some really good improvement visitor parking improvements. We um Craig loves to go

around on his his his onehe and count how many spots are open. So he gives me >> he does in a variety of times in the day

as well. Craig happens to be in the audience with us, too. >> Yeah.

>> Does he give out tickets? I I I think we're leaving that to security. He's not being the bad guy. He's just informing

us that we really have ample parking. It's just not in the convenient locations. That's really the bottom

line. >> Yeah. And and with that, we have seen a lot more of our visitor parking being

utilized by visitors and not by staff as much. That goes back to the the parking enforcement and really getting our

employees understand the impact it has to our community and also residents too. There was the the first change big

change we made was asking residents to park in their resident spots. And so, thank you to all of the residents.

You'll see on a later slide that we have we still have a a few residents that have gotten tickets. Sometimes it's in a

fire lane, sometimes it's just running in, but um our security team is very diligent. Um they're always watching.

So, thank you to that piece. But we have seen the visitor parking improvements throughout the campus um you know

improve on on the whole um employee parking allocation. We were able to really look at that and and really find

three locations throughout the community that are primary areas for our our employees to park in. And that allows

our shuttle service to help support that too. Um and be consistent. There's going to be some outlier areas where employees

can park that are more conducive to employees versus a a visitor lot or or resident spaces. So, those are still

going to be there, but we did identify three locations throughout the community that really do help us um support our

employee parking. Um we have installed a few traffic enforcement signs. So, the biggest area was up by Dylan Landing on

Flying B Way as you're exiting the the community there was an ask for stop sign. So, thank you to our grounds team

for getting those put up. Um, these are a couple locations. We did install one at the three-way stop by um where you're

coming down and you either go left or right to um Quincy Point or to Mount Rosa. Um that location is a little bit

more challenging. That sign did blow over. So, we're still working on a permanent way to fix that. We thought we

had a solution, but um that that place provides a little more challenges. So, we'll continue to work on on updating

that. Um, and then the other one too is just updating our parking maps. Um, and you'll see an example of our our parking

maps. We worked with um our marketing and design team to really make it a branded picture um that we can provide

and it'll be on my Ericson and it can be at our front desks. Um, but just wanted to really celebrate the team of updating

the signs, the feedback from resident idea proposals or from direct residents to to usually Jim gets a lot of the

feedback. So, thank you, Jim, for collecting all of the data and really providing it to us, but we've been able

to enhance some of our parking signs right now. That will continue, as you'll hear later on, be an opportunity for us

in the future, too. And then the biggest ask I think that we heard consistently was updated parking

maps are easier to read. And we did have a combination of the all together in one map. That was really hard. So, we split

them out and provided an employee parking map with some guidance on it as well as a visitor parking map. Um, which

are going to be available on my Ericson for anyone to look at also at our front desks. And then our gate house officers

do provide those too to anyone coming on that may be unfamiliar with the community um as they go through it. So,

really appreciate our marketing team helping us figure out that's not my expertise. I use PowerPoint and I did

not pass that class. So thankfully we have someone that actually knows how it looks visually and we'll continue to

make updates. So if you see anything you would like enhancements, please continue to provide that to us.

>> And we recognize that this is not really very visible to our audience at the moment. So please check it out on my

Ericson or you can stop by any of the front desks. Uh the gate house as well. Yep.

>> Is another location that will have the maps. >> Yeah. And then really quick, everyone is

asking about Aspen Terrace parking. Um, so that parking structure a as we'll get into dates on when we anticipate that

being um able to be used. I just wanted to provide some details on what does it look like. There's 59 parking spaces on

top of the parking structure that we have not been able to use for a lot I want to say eight months now. Um so

that's added to some of our challenges with town center and continuing care parking. Um but there is a number of

spaces. It's not all for one group, right? we'd have to look at residents, visitors, our staff, and our vendors,

too. And so, um, we are going to get back to utilizing that. It'll be pretty similar to how it was divided up, um,

before we had to close it down with shared spaces for visitors, staff, and also residents. We will readjust some of

that area, too, to utilize some of our vendors that have trailers. Most of our work for units that are being redone are

in Aspen Terrace and Evergreen right now. that will change at some point. So, we'll reallocate spaces as that that

shifts. Um, but really wanted to get back to really providing, you know, visitor parking for that area that also

supports our continuing care as well as we want our residents to have their spaces back and then also some of our

staff um to to accommodate for them. So, >> we do want to highlight though that we only gain nine employee spaces when we

get the garage back. And we do have an update on the timeline for the Aspen Terrace garage as well. We're hoping by

fall the top deck will have the the initial shoring that is required to make it safe for residents who have been

displaced to be able to return uh to their space. Oh, Josh knew we had a slide on this. Um and then the second

phase will be completed by the end of the year and that is uh really to do some repairs on the midlevel deck. There

are 15 spaces there. I believe that uh will still not be able to be utilized until that work is 100% completed, but

that should prevent us from having to do the repairs to the mid level of the deck uh when we uh revisit this in two years.

>> Yeah. And we're really excited for that. There'll be some moving of parking spaces multiple times for those

individuals, but we'll work with everyone as we go through both the shoring aspect of that top level and

then the repairs on the the mid level um and phasing too as we go through that. So there's a lot more communication to

come out on that, but we we do have a really good feeling around that end of August time frame to really get that

spaces to be utilized on the top parking deck, which is really exciting um to have some an end in sight for the

beginning part of all of this repairs. And as I mentioned a little bit earlier, um Kathy shared the ticketing has

decreased. Now I will say May isn't fully accurate because we still have a few days. Um, so hopefully everyone

behaves and maybe we'll have no tickets um for the rest of the the month, but we do tend to see employees trending high.

Um, residents, thank you again. We've seen that continue to decrease. Um, visitors are able to park where they

need to park now. So, you would anticipate that going down, which we've seen over the time. Um, and then we're

still working on vendors, right? We have a lot of vendors that come through, whether that be outside care agencies or

housekeeping or our hired vendors to do any work on site, too. So, that'll always be a moving challenge that we

have. And I do want to say thank you to Felipe um who's been working with our Rio team and other departments that have

vendors that come on site to kind of work on a plan of temporarily using spaces for large trailers um so that

security is aware of it. So, we're not just issuing tickets because people are parking where they think is a good

space. We want to be aware of that. And so, thank you to Felipe and Chris who have worked together to provide um

accurate information with work going on in different areas and to support our vendors too as they are are here. Um and

again, we've talked a lot about the trends. We're continuing to see residents um ticketing going down. So,

they're and that also goes with the increase in our shuttle services, right? Okay. So, we're seeing more residents

riding the shuttle and less residents parking, which we anticipated happening. So, thank you for your part in all of

this. It really makes a huge impact to the the the whole parking program as we go through it. Um we're continuing to

build our um registration, which our database so that if we do have a vehicle that's parked illegally, we know who it

belongs to and who we need to follow up with because that's a big part of it. We don't want to just issue a ticket. We

want to communicate with the individual to to educate them on, hey, maybe they just didn't know that wasn't a good

parking space or they were just running in and we can provide them with locations that may be better um for

short-term parking or give them an idea of of where better to park at. So, that's a big part of what we want to

continue to build upon. Um, we are seeing a lot less vendors parking that those fire lanes and again that goes

back to what Felipe and Chris have been working on um with that communication piece and we're also seeing a lot of the

the repeat offenders as we call them. We're not seeing as many of them. So, they're either getting the message or

they're finding new places to hide. Um, but we'll find we'll find them all. Security's on it. Um, and then just

really wanted to to celebrate to feedback and and Jim will get a little bit more into this part of just we heard

the feedback especially around adding on Dylan Landing, right? How does that impact the shuttle, right? And so we did

a trial to see how would this impact shuttle service for the community? What was the wrership going to look like? Did

it extend times? All of those went into the to the to this decision making. Um, and we did find it would be beneficial

with feedback from residents saying it was impactful. The shuttle team provided feedback that it didn't impact service.

Um, and so we were able to make that a a change that I don't want to say permanent because it's always one that

we're adjusting. All stops are are things that we look at and we want to make sure that we're utilizing the

shuttle accordingly based on ridership. So those are things we look at regularly. We track ridership. we know

where people are getting on and getting off and we'll adjust that accordingly, but we do feel it's beneficial to have

that that stop be part of our on call shuttle service. So, thank you to Jessica, thank you to the GS coat rack

and thank you to um the rack for just providing all of the aspects around that decision-making process. Um because it

is important that we are looking at the greater good of the community when we make these decisions. Um we could add a

stop to every door um but you may be on the shuttle for half a day getting around. So we want to be aware of that

as well. So it was a great outcome of collaboration around what are we trying to solve for and getting feedback,

trying it out and making decision as a community. And it was really cool to see that process go through.

>> We really appreciate the Dylan Landing residents as well who were pretty passionate in giving us the feedback

about uh needing that stop, the on call stop. So we do thank you for that. It's not that we weren't evaluating it

before, but it really did help us to lean into that decision making along the way. So, and thank you Josh and Jessica

for helping to lead through that change. A package shelf uh reminder to Dylan Landing residents went out last night to

let them know that we were making this an ongoing stop. Uh we're past the trial period and it will be an ongoing stop

now in the community for on call. And then just a reminder, if you're ever wanting to know where the shuttle is at,

and this is specific to the weekdays, we do the loop during the weekday, so it'll track on on an app. You can use it on

your computer, too, but where that shuttle is at. You can also ask any of the front desks. They're usually have it

up and can tell you kind of where it's at. But you can utilize this weekdays. It'll show you the where it's at and

where it's going. Um, don't use it on the weekends. It may be functional, but it's not going to be in a loop. So, it's

not predictable because it's on a on an on call basis on the weekend. So, they're going all over the place based

on the wrership on that. So, it is a great useful tool to use. Um, but also remember the front desks are a great

resource if you're going there and just need information or where the shuttle's at. Maybe it just came there and they

can provide that to you. They're usually able to look out. sometimes they get busy, but um this is a great resource

just to know where the the shuttle's at. And with that, I really do want to, you know, say,

excuse me, apparently I'm done talking now. Um but the next steps, what's coming, and I really wanted to let Jim

speak a lot about this because it's not a quick decision-making process. There are things that may be quicker. There

are other decisions that come into play as we go through any of the next steps. And we've had a really good

conversations with with Jim and the general service coat rack and the rack on what next steps make the most sense

and how do we get to there and also how do we continue to communicate with the residents on where we're going. Um and

maybe things do need to change throughout that process and feedback's going to be the the biggest part of

this. But thank you Jim for all of that you have done and probably will continue to do because you know me and we we talk

more than sometimes I talk to Nicole. Well, you're very welcome and thanks to you and Kathy for including me in the

conversation. I think we'll see how this ends. Um, so a couple of comments. First, you're probably wondering why am

I the only one that has notes. The reason is because the laptop is strategically positioned where I can't

read it with or without my reading glasses. So maybe we can work on that for the next one. And then also I want

to comment uh Lynn's comment about having Craig hand out parking tickets. You know, we we encourage people to

submit resident idea proposals for just about anything. We did get one from a resident who suggested that we basically

deputize residents and have them enforce parking rules and regulations. What could

possibly go wrong with that? We didn't even get into the question of will they be armed or not. Um so we'll we'll see

about that one. So, some of the things that are coming up and I I want to emphasize and you've already heard it.

Virtually everything that is being done and is going to be done is based on feedback we have heard from you and I

cannot encourage you enough. Keep it coming. Whether it's a resident idea proposal or if you want to just shoot me

an email. One of the really the main purpose the main function of the general services coat rack and probably all the

coat racks is to facilitate conversation and communication between the residents and Windrest staff and senior

management. So, absolutely let me know any ideas that you have that are general services related, but also if you're not

being communicated to in a way that is helpful, whether it has to do with parking or traffic or elevator outages

or any of that, let me know. And I will tell you, Josh and his team have been so receptive. And I'm going to give a shout

out to Nicole. We Whoops. Where? There she is. We just had a conversation this morning about elevator updates. Um, any

way at all that we can keep you as residents better informed with good, accurate, timely information, we

absolutely want to make that happen. So, please take me up on that. Now, in terms of what's coming up, um, asphalt

replacement and new crosswalk additions. So, repaving Mil Vista Road has actually been in the works and in the budget for

quite a while. That will happen, I think, sec third quarter, maybe third and fourth quarter of the year.

>> It might it might even be Yeah. like uh late July. >> Oh, it could even be happening. Yeah.

Literally as we speak, but I doubt it. Um, so that is something sorely needed. So really excited to see that. And at

the same time that we have the company, the equipment, and the personnel on site, we're also going to look at

adding, I think, at least one, possibly two pedestrian crosswalks to Flying Bway along at Summit Square and Quincy Point

and behind Dylan Landing. We already have the curb cuts in place. So really, it's just a matter of putting the

stripes in and some signing. And the reason that we're waiting is because from an expense standpoint, it makes a

lot more sense to do it as part of another project instead of having these folks come out, you know, and making

multiple trips. So, look forward to that. Josh talked about uh the signage for

parking and I want to give uh Leanne Lauren a shout out for bringing my attention to parking lot B in front of

Blue Spruce Lodge. Anybody here from Blue Spruce? Holy cow. I walked through your parking lot a few times now after

Leanne mentioned it to me. I think we've got some huge opportunities for additional signing and just some of

the arrows. Um I mean, boy, even knowing what I know about it, I I have no idea where I should park. So, um we're going

to be going through. It's going to take time. There are expenses associated with all of these things. And when people

say, "We'll just have them pay for it." Guess what? we are them. So, let's be thoughtful and deliberate. Let's

prioritize. And that's where I I cannot say enough about the collaboration that we have between the coat rack and the

general services team in having those conversations. So, look for changes to be made, but it will be over a period of

time. And I'm saying this year, next year, and maybe even beyond, especially parking allocation. Um, I had

a rather spirited conversation before, uh, we started the meeting today with some of my friends about, uh, some

parking addition, parking space additions they would like to see in front of Town Center. Anybody feel that

there's an opportunity there? Show of hands. >> Okay, a few of you. Um but as Kathy

said, we are not able to add any additional spaces. We have a finite number. So what I find interesting is

and we have a comment here. Um what I find interesting is that everyone is always willing to give away somebody

else's space, right? So take it away from vendors, take it away from visitors,

etc., etc. The suggestion that my friend Jim Kzer made quite a while ago that I think

could have some real merit to it is can we have some multiuse kind of hybrid spaces where they are for visitors and

2hour parking for residents. Who thinks that might be a good idea? Okay, great.

So, of course, the challenge then is how do we enforce the 2-hour limit? Well, we probably don't. People have to be on

their honor, right? So, those are the kinds of ideas that I think can be turned into reality. So, I would

encourage you keep them coming and they will always be included as part of the conversation. But I think that's

probably where the biggest opportunity is to have an impact and it's going to take some time because there's a lot of

juggling involved. Kathy talked about the number of employee spaces that we have to accommodate its vendors, its

handicap, its loading zone. So there are a lot of moving parts to it. Nothing is likely to happen until the

Aspen Terrace garage is up and running. No pun intended. Uh but we are always having these conversations.

And then Josh talked about the Aspen Terrace garage, the timeline for that. That's a matter of it's a case I think

where we do have an opportunity for better communication. So wherever possible, can we get more

precise times out to you? So instead of it being, you know, summer, end of the year, let's really push our vendors and

our engineers and our partners on the uh the construction side to to try and give us better information that we can pass

along to the residents. And and then I just want to really repeat a couple of the comments that

have already been made both by myself and and Kathy and Josh. And it's the fact that everything that we're doing,

with very few exceptions, originated with you. So, please keep it coming. Email me, text me, grab me a dinner

sometimes. Um, and and also let me know if communication isn't working for you, I

need to know that. and general services is very receptive to to working with the coat rack on improving that. There will

be no additional parking spaces. We're working with whatever we got is it. But we'll figure out how to make it most

effective for the entire community. And that's something that applies to everything that we do, right? It's not

about me. It's not about Josh. It's not about Lynn. It's what works best for the majority of the community the majority

of the time. 2300 some people. We are a community. We're a neighborhood. We have to look out for each other. And you will

be receiving or you'll be seeing quarterly updates could be August or September or

November, December with updates on how we're doing with parking and traffic that will be coming probably in a GS

coat rack column could might be general services in the gazette. So, I promise you that you will be

getting regular, timely, accurate updates as to how we're doing on the promises that we have made

in terms of what's next. Thank you. >> Thank you, Jim. And parking is not um over. The focus on parking will never be

over because again, we have that finite number of spaces in the community. will continue to keep listening to all of you

and we all need to look through the lens of community as a whole when we think about parking for it to be successful.

So I too want to say thank you for doing your part as residents in helping the parking program at Windrest to be

successful. Um we want to spend some time now. We intentionally had a shorter presentation today so that we could open

it up for questions with all of you. Yes. Someone told me that they had received a

ticket because one of their contractors had parked in and it was a 30 hour or a 30 minute loading zone. But I guess I'm

curious. Are residents getting ticketed for invalid parking by either contractors or their visitors?

Yes is the short answer. We do pay attention to if a resident vendor has is violating the parking program. Yes, we

will take it. >> Have any residents gotten fines? >> No, we have not done any finding.

>> Yes. So, if you have a family member who visits and they happen to park in a fire lane and security catches it, yes, you

will get a ticket. A quick question, excuse me, on the slide that showed the the shuttle loop

highline overlook was missing. That's just an oversight, right? >> Yeah. And and we are updating some of

the the communication on that. The shuttle will the on call will stop at any of the same five stops that the the

express will stop at. >> It was the loop shuttle that was missing highline.

>> Yeah. So that will be some updated communication. Recently got some feedback on it being unclear. So that

was part of it. So we'll update that communication, but it will stop at any of those those same spots that the

express loop will go through too. So thanks for that feedback. I live in Evergreen Crossing and there

are three spots that are 30 minute um loading and unloading by the building. Is that being designated for vendors who

are there doing any replace work in the buildings? Because there's been a couple of times that I've come in with

something that I just need to run in and put it in my apartment. So, I want to park there for just a few minutes, but I

see that these spots are being held all day long by one vehicle. That's not 30 minutes. So, is that for vendors? No, 30

minute is 30 minute whether you're staff, vendor, visitor, it's meant for what it says 30 minutes. There's a time

limit and I have the security team here as well as transportation. So all these this feedback is going directly to them

so that they can increase enforcement, but it's not meant to be a permanent spot. No. follow up on that. If I have

to stop for just a few minutes and there's no place for me, can I park for just a couple of seconds where

the purple is where I'm not in the building, come back, >> you can do whatever you want, but no,

no. was the the question was around if you can park >> on any like a curb area um quickly if

you're just running in or out if you're leaving your vehicle when that's at any of the ports any of our curbed areas and

per South Metro Fire any curb area is considered a fire lane they're not painted red because it would all be red

their jurisdiction is any any non-parking designated space is a fire lane so you will be taking and a lot of

the reasons we do that too is because that's where we have moving companies or the fire department will come through or

our shuttle. So, it starts getting really congested there. So, no, you're not supposed to do that. Hopefully, some

of that will be alleviated when we open up the the top of the parking deck cuz we'll add some additional loading and

unloading. But the other thing, too, I remind everyone if you see someone parked in that 30 minute longer than 30

minute, please do reach out to our security team. they do their best, but with 85 acres, they may miss that or

they may not have the right time frame where they may just miss that piece. So, we we appreciate the feedback or eyes

from residents, too. So, good question. >> Do you have plans to restripe Mount Rosa and uh Long Ridge parking lot?

>> Yeah, so the question around any of the the parking spaces? So, we go on a rotation. And I will say that um we did

take a year off when we were working through a lot of construction with the expansion of continuing care and Dylan

Landing. So we are doing some catchup. Um our ground team does some look around to see what are in the most need of

that. So we'll put that on our list as far as checking in to see where it's at compared to other ones. it becomes a

challenge for our community because we have to relocate that entire parking lot for at least 24 to 48 hours so that the

company can come out and paint it so we aren't getting paint spray on on vehicles. So, we do have to find

locations to relocate up to 70 cars. So, that becomes the bigger challenge is how do we do that? A lot of the times we'll

do that over the weekend. Um, so we just want to make sure that we're providing the best for the vendors so that they

can get as much done and they don't have to come back and and redo any striping. So that we'll we'll add that to our list

though. And real quickly, speaking of striping, we're also looking at striping Flying B Way, kind of the back of Dylan

Landing and Quincy Point and Summit Square where those uh pedestrian crosswalks

will be added because now a lot of cars are using that. You've got a lot of parked vehicles pulling in and out. So,

striping it will definitely help. So, look for that. I want to thank you because it appears

that the mail trucks are no longer parking in the handicap spots um outside of Bearstad. And this isn't specifically

parking, but there is a real issue when staff is getting off from the restaurants and then leaving,

particularly those who are parked outside of the Colorado clubhouse and speeding down um to the east gate.

>> Perfect. Yes, thanks for that feedback. We'll follow up with our departments to make sure we all are going the speed

limit >> and security is paying attention to that as well.

>> Yeah. >> Okay. I have four things I want to talk to you about. I live in Aspen Terrace at

the very end by the elevator which is out of service. Um so I want to talk about visitor parking at Town Center. Um

the loss of AT number three. Oh my gosh, we loved that. um the elevator being out of use and the vendors using the fire

lane. So, first let's get to visitor parking. And Jim, thank you. You're so receptive when I send you emails and

pictures of all the trucks that are parked illegally. Um so, my daughters come every week and right after that

first mailing went out two months ago, Town Center was a dream. They always got a place there. So, now a week ago,

Thursday, it was full at 11:00 in the morning. a week ago, two weeks ago, Friday, it was full at 11 in the

morning. Um, so my daughters drive down to Mill Vista and pray and there isn't often a spot there. So then there's

apparently if you keep going on that road, there's a parking lot way behind and they park there and then they walk

up the hill and walk in and try and take the elevator, but of course it's out of use there. So it's a double whammy. Um,

so today, see, I thought you guys were going to tell us when there was an event. I was waiting for the shuttle at

Town Center. There must have been 30 people that came in. There's a sales thing going on. So, of course, the Town

Center parking lot is completely full. So, thank heavens my daughters were not coming today because parking would have

been a nightmare. So, that's one of my I I just think that um people are are still filling up Town Center and I don't

know how you guys are going to handle that. Whether you need to post someone there as cars drive in um all right so

then I already mentioned the loss of getting into Aspen Terrace gate door three. Um and that's very good news that

by the end of August it will I'm not done. >> Okay. Um,

>> well, nobody's going to remember the questions. >> Oh, well, okay. So, the elevator out of

use, I understand. My daughter said, "Mom, these elevator companies are in Europe. They can't get the parts." Blah,

blah, blah. But it took you guys a month to put up a sign, and I think you can do better. The sign went up. So, that that

really is. And then the vendors in the fire lane at Aspen Terrace and Evergreen Crossing, they always park in the fire

lane. I sent you the picture of the UPS, the Amazon, and that's where they park. There's no place because there are only

those three little 30 minute places that are always full. So, I feel sorry for the vendors. And all right, so that's

it. So, I'll address just one of those, which was the marketing events. Um, we

had some pre-sent out invitations to Town Center, but we've stopped doing Town Center ones. We're not scheduling

anymore until the parking structure reopens. So, that should help. uh town center significantly,

>> but we might have missed the communication to residents. So, I'll I'll take ownership for that.

>> I overlook parking lot D and there is one spot that has been empty for probably more than a month. It gave me

an idea. Would it be possible if a resident knows that they're going to be gone or their car will be gone for a

month or more, they can get credit from Windrest and their spot could be identified as temporarily available to

visitors from X to Y because there are a number of spots that seem to be empty for long periods of

time. It's an interesting idea, Ruth. Um, let us take note of that and think about how

we might operationalize that. I don't want to 100% commit at the moment because there's a lot that logistics

wise we have to think about with that, but it's a good idea. And actually, one thing that is similar, but not quite the

same and not as complex, is if you have neighbors that are going to be out of town for a holiday or whatever, it's

great if they can let you know and say, "Our space is available if you know you have people coming over." So, yeah, it's

all about utilizing what we have available. I keep hearing you say infinite or

finite parking. >> I question that because I'm wondering and I'm sure there's some reason why,

but like in Town Center where the porter is right across from that where you have a few parking spaces for and none of

those are for us. But can you not extend that type of an area? Or even down by where the gardens are for neighborhood

one, there's all one side of the street has all got parking, but the other side of the street has no parking. Why could

we not add parking to some of these? I know it's an expense and I know it would take away some of the beauty of what

we're trying to accomplish here, but we still that gives you an opportunity to get more.

>> Jim, we have talked about those spaces specifically behind Mil Vista and whether or not we could add some parking

there. It's not in our current capital plan, but it might be something knowing that the largest challenge is in town

center and continuing care. Something for us to re-evaluate. >> And before we spend a couple hundred

thousand on adding parking, let's see how the campus operates when the parking structure is reopened.

>> Hi, I'm sorry I arrived late. This question may already be covered. I have two things I'd like to ask. One is when

the last meeting that you had, you said you were going to start issuing tickets to employees that were parking out in

front of Town Center. That was fantastic. It cleared out for several weeks. They're back again. Uh I don't

know that for a fact because I don't go down there and police it, but I have a trainer that comes every Tuesday and

Thursday and she was in heaven because there were always several places. the last three or four weeks she's had to

park all the way down around behind me Vista and then hike up and then again the elevator down there doesn't work.

She's in great shape though. So, are you guys My question is, are you continuing to monitor that and give employees

tickets cuz I heard they got four and they got fired after the fourth one and now all of a sudden those for the last

month she's had to hunt and she's been 15 minutes late because she's had to hunt for parking. That's the first

thing. So, are you continuing that? >> Yes, we are continuing. security um has this responsibility in the community and

does the patrolling on in the community. You saw the data. Well, you might not have seen the data, but we did have a

slide on the parking uh enforcement trending in the community and the ticketing that we have been issuing and

I get those notifications every single one of them that happen. >> So, are you patrolling literally like

every day? >> Yes. >> Yeah. And and I'll share a little bit

about that. Typically when you see new changes, right, you get a boost in it right away. People are engaged. They

want to We know that and we anticipate some people will regress. Um, so we'll continue that piece. The team patrols

more than than once a day. It's they're usually out as much as they can, but with it being 17 parking lots and 85

acres, they're not always in the same spot all the time. So that's where we run into challenges. We do know that we

have locations and time frames that are more susceptible to illegal parking. So, um, security has been focused on some of

those areas recently within the last week. So, we'll continue to monitor that. But, if you're continuing to have

issues or locations, please send that into us cuz we don't always town always a problem

>> and that will always be an ongoing one. As we mentioned, that's our biggest challenge with parking with continuing

care there and also neighborhood one and a lot of our amenities there. But I do encourage you if you're seeing an area

that is becoming more of a challenge or getting worse, please let us know and then we can redirect some of our

enforcement. >> Well, it's like Peggy said out in front of between Evergreen Crossing and Aspen

Terrace. I think we have three maybe four or 30 minute slots. There are people parked there all day long. All

day long. And I don't know that they ever get tickets or warnings or whatever. And that's an aggravation. The

second thing, uh, I've had talks, not recently, but within the last year of two with two different employees here at

Windrest in the parking department, and they both park on the yellow, the little whatever you call those pucks spots.

And I had a runin with an employee over a year ago about that those were employee only spots. And he ended up

apologizing for that. Why can't those be visitor parking only for the residents here? Why can't the employees,

why are they parking in primo underground spots when, you know, I'm 79, there's a lot of people here on

walkers and stuff, but we're dealing with people in their 20s in the parking department that are parking in premier

spots. And I would really love to see those yellow pucks be turned over. I know they're temporary. They're unrened

spots. They go away when they get rented, but in the meantime, we could use those. Those would come in so handy

for residents, guests. One of the things that we've done most recently with the yellow pucks is

redesated many of those to permanent spaces, permanently designated either employee or visitor spaces in the

community. And so we have fewer number of the yellow pucks today. And the focus now is to consider allowing vendors.

>> Can't hear you. >> Oh, considering allowing vendors Joe's giving me a signal about my voice.

Um, considering vendors uh to use those pucks now because it's usually close into a REIO that they might be doing a

reoccupancy of a of an apartment and the work that needs to happen there. Good. Uh, I live in Perry Landing. Um,

and I have two unfortunate I'm am fortunate to have two parking spaces for our two cars. Um, just trying to get

used to um downsizing still. We're relatively new. Um, and at this point I would love to second the idea of

utilizing space that um is not being used. We uh fortunately um and I don't know for how long leave for a few months

in the winter. And I was just saying to my husband, I felt really guilty about having that space just sit there. It's

like why why can't we sublet it? I said that jokingly. I didn't really mean like sublet it for money, but some be

creative with how we can do that. Um anyway, just a second to that idea. >> Thank you.

>> How much were you thinking? >> Oh, I don't know how much you think. >> It should be used though. It's it's a

lovely spot. So, um there's no reason why somebody can't have that. One more.

>> Yeah. Um, if we could have a magic wand and whip it out of our pocket and all of a

sudden, zip, we have 60 more parking spaces than we have right now. I think we'd have a totally different

conversation here. Now, across from the the doors there at Town Center is a postage stamp across Mil Vista Way is a

postage stamp lot where uh Windrest vehicles park. Now, if you look at the space just to the east of there along

Mil Vista Road, and if you're willing to have some like retaining walls and so forth, you could have a row of parking

along Mil Vista Road and get those 60 spaces and change this whole conversation. Anyway, that's just an

idea. >> Um, there are a lot of easements in that area. the canal has to buffer um and so

we can't get too close to the canal. Um again rather than like we can look at the parking I think getting this parking

structure reopened and combined with everything we've done is going to solve our issues. Um we're

not going to be 100% of the time there will always be a visitor spot but the goal is that 99.5% of the time our

visitors can park very close to the buildings. >> Yeah. and and we'll be I'll be around um

as long as you're nice to me as we finish this up. But I think for me, I just want to say thank you. This I've

been dealing with parking since I've started here. My background is security and emergency services. So, I come from

the the the basics of where it all starts from and have seen all of the division different pieces of parking.

The best parking we ever had was during CO. So, I don't want to trade that out for any of that. So, we're not going

back to that. But the conversation today is showing me that we're all thinking of different ways to make it better. Do we

still have a lot of work to do? Of course we do. Um we're not where we want to be and we're never going to be 100%

to get everyone satisfied with it. But the conversations I'm hearing today are how do we work together to make it

better. So I just want to say thank you for this conversation. Yes, we all have some work to do um primarily on our side

as far as enforcement and allocation and making sure everyone is educated, but really thank you for for diving into

this with us um so that we can make it the best experience or really not an experience at all. Right? Just park and

you come inside. We don't ever want to have that conversation where I didn't want to go to Windrest to visit my loved

one because there's not parking, right? That's really the end goal is to get away from that for anyone. Um so that's

really where we're going for. So, I just wanted to take this time and say thank you to everyone here today.

>> And I would offer as we close that we will stay and so a few of you still have additional questions. Please come up and

have those conversations with us. We'll plan to do the quarterly updates that Jim talked about and we're continuing to

listen. So, please keep the feedback coming. um submit those resident idea proposals along the way and keep

communicating with us and the general services coat rack about what might be challenging. We'll continue the

enforcement. We'll continue to evaluate the right allocation along the way. We'll see if there's opportunity in the

capital budget to evaluate any additional spaces. I do agree with Craig that we have to get really good and

efficient with what we have first before we add additional spaces. we have to see the impact of Aspen Terrace reopening to

also understand comprehensively um what else we might need to do in the future. So, thank you all for joining us

today and continuing the conversation on parking. We appreciate you being here. All right.