Fact Check: Charlie Morgan's 'Apocalyptic Imperial Scale' Claims on Scaling to $1M/Month
Low Credibility
0 verified, 4 misleading, 0 false, 5 unverifiable out of 9 claims analyzed
Overall Credibility Analysis
Charlie Morgan's video, 'Apocalyptic Imperial Scale,' is a lengthy promotional piece for his 'Consulting Nana' course, disguised as educational content. While it contains some generic business advice (e.g., focusing on value delivery, measuring KPIs), the majority of specific factual claims are unverifiable due to a complete lack of independent evidence. Morgan frequently cites his own success (e.g., earning $1M/month with 50% profit margins, eliminating 19 of 20 competitors) but provides no financial records, client data, or third-party verification. These claims are typical of marketing guru tropes and should be treated with skepticism.
The video is riddled with misleading statements that oversimplify business scaling (e.g., 'if your margins are below 50%, something is wrong with your brain') and promote his info business model as the only viable path to scale, ignoring other successful models. His advice to avoid inbound marketing in favor of paid ads or cold outreach is biased and contradicts common industry practices where many businesses thrive on inbound strategies.
Context
The video is part of a sales funnel for 'EasyGrow' and 'Consulting Nana,' aimed at converting viewers into paying customers. Morgan's repeated urgings to 'ignore distractions' and pay 'full attention' are classic persuasion tactics. The lack of citations, data sources, or external validation undermines the credibility of the entire presentation.
Verdict: The video is low credibility (score: 30/100). It is primarily a sales pitch with exaggerated, unverifiable claims and misleading simplifications. Viewers should seek advice from verified business experts or peer-reviewed sources for scaling strategies.
Claims analysis
I've scaled to a million dollars a month with my marketing agency, coaching, and consulting businesses.
No independent evidence (e.g., financial records, client testimonials, or third-party verification) is provided to support this claim. Such assertions in marketing contexts often lack transparency.
When I started Imperium, we had maybe like 20 competitors. Now there's like one or two left.
No data or sources are cited to confirm market dominance or competitor elimination. This is a vague, self-serving claim typical of sales pitches.
I've actually got to a million dollars a month with a 50% profit margin and I'm making like 500 grand a month profit.
Again, no financial proof is offered. Profit margins of 50% are plausible for info businesses, but the claim remains unsubstantiated.
The most scalable, profitable, and sizable business model is the info business model.
While info products can be scalable, this ignores other highly scalable models (e.g., SaaS, marketplace platforms) and oversimplifies business strategy. It's a biased claim promoting his own offerings.
Inbound is fantastic, but ultimately you're at the mercy of an algorithm... you can't really press a button and linearly increase your inputs.
This downplays inbound marketing's effectiveness. Many businesses scale successfully with inbound; the claim exaggerates its limitations to push paid ads or cold outreach as superior.
If you're running an info business and your margins less than 50%... there's something wrong with your brain.
Profit margins vary widely based on business model, industry, and strategy. Many successful info businesses operate with lower margins due to reinvestment. This claim is hyperbolic and unsupported.
You could go from 40 grand a month to 800 grand a month in like a year. And I'm not even joking if you had those conditions.
Such rapid growth is extremely rare and depends on numerous factors (market size, competition, execution). This claim is a classic 'get-rich-quick' exaggeration, not a realistic timeline.
Scale is simply increasing the volume of the input through the business.
While this is a simplification, it ignores complexities like market saturation, operational capacity, and diminishing returns. It's a basic concept, not a factual claim needing verification.
Our dispute rate is like way less than 1%.
No evidence is provided to verify this internal metric. Dispute rates are sensitive business data, and this claim serves self-promotion.
Hey, Charlie Morgan here. I'm going to keep this really quick because, as you can see, this video is already nearly
three and a half hours long. I've scaled to a million dollars a month with my marketing agency, coaching, and
consulting businesses. And in this video, I'm going to walk you through the four things that you need to know to
scale all the way to eight figures or seven or multi-se figures. I'm going to walk you through the four steps to
scale, the KPIs you need to do so, how to build systems to make it happen, and how you can actually work on your
business, not in it, to allow for exponential growth. Now, I know that the last thing that you think you need right
now is more training videos, right? Or more courses content. That's not the purpose of this video. This is a
realworld practical application of everything I've learned over the last 10 years of going from zero to 10k a month
to 50k a month to 100k a month to 250k a month to 500k a month all the way to a million dollar a month in cash. Okay?
So, this is some of my best work. I made it for you so you can understand that I actually know what I'm talking about
before your advisory call. So, strap in, check it out, and I'm looking forward to um helping you scale.
[music] Hey everyone, it's Charlie Morgan here and welcome to Apocalyptic Imperial
Scale. So, in this video, I'm going to explain how to actually scale. Because I've gone from zero to 10K a month, from
10K a month to 100K a month, and from 100K a month to a million dollars a month. I figured out how to
consistently, repeatedly, predictably, maintainably, sustainably scale my business. And I've got no doubt that in
the future I'll do a hund00 million a year and then a billion dollars a year and so on so forth. And so, how do we
actually scale? How do we actually grow something and increase the size of the thing that we have right now? Well, in
this video, I'm going to completely blow your mind. I'm going to walk you through the abstractions, mental models, and
philosophy that billionaires and deca millionaires and center millionaires use to consistently 10x their income and
achieve feats of scale that nobody no one ever thought possible before. It's not that difficult once you understand
it. And so, in this video, I'm going to help you understand it. And this can get a little complicated.
It can get a little abstract. So, I need you to pay close attention. Get rid of any distractions you might have. Phone
off the desk. Close your tabs. Close your email. And just give me your full undivided attention for the next few
hours. And I'm going to blow your mind. So, here's what we're going to cover. First of all, we're going to define what
scale is. Then, we're going to talk about the conditions of scale. Strain, global, loco, local, micro, macro,
fractal. Bit of a tongue twister there. Four steps to scale. Four disciplines. Focus, energy and time. What is focus?
Macro versus micro focus. Polaris star asymmetries. 100 units of time throughput barrel foret pipeline and
bank bottlenecks bottleneck identification fixing bottlenecks systems and diagnosis and then
economics. So you might see that if you're watching this in acquisition genesis that there's some familiarities.
you might see some similarities um in terms of stuff that we might have already discussed and you know that's
okay. You might notice a minor overlap in this video between stuff that we've already discussed uh and some of the
stuff we discuss here and that's because what I'm going to be doing in this video is doing a deeper dive on certain
topics. So, you know, we we've discussed systems and, you know, we've talked about throughput and we've talked about
metrics and we've talked about bottlenecks and I've defined them for you and you you're aware of them, but
you don't you don't really understand them on a deep enough level to use that knowledge yet. And so, this video is
designed to solidify your understanding of certain abstractions that if if you apply this knowledge and you really
listen and you really learn, like you will completely destroy and steamroll every single person in your wake. you
will monopolize your market and no one will even be able to come close to you. No one will be able to touch you in
terms of how profitable you are and all of your competitors will literally wither away in your presence. And if
you're if you're ask if you're wondering like how do I know that's true? Well, that's quite literally what we're doing
right now. Like when I started Imperium, we had maybe like 20 competitors. Now there's like one or two left. And it's
because no one can beat us. No one can compete with us because of the way we think. So I'm going to show you how.
Let's get into it. So I want to give you a quick disclaimer around Consulting Nana here. So I've introduced Consulting
Nana to you into the introduction at the start of Acquisition Genesis, but this video was originally made to be put out
at the phase 4 of Consulting Nana. So this video is an advanced late game video. Okay, this was originally made
with the intent of teaching established seven figure business owners how to get to eight figures because you know it's
about scale. So what is scale? Well, it's increasing the size of something and that assumes you already have
something. So if you don't have a successful business yet, if you're not doing 100 grand a month, you haven't
really got anything to scale. You've just got like there's there's not much there if that makes sense. So before you
think, well, hang on a minute, that means this video is not relevant to me. I realized that after making this video
that whilst this knowledge is advanced and it is more applicable to someone who's already doing 100 grand a month
and wants to get to a million a month or whatever or someone who's already doing like 400 grand a month and wants to get
to like a million a month or whatever. Um it's imperative you understand this because I I got this down you know not
not really until the last few years in my entrepreneurial career and once I understood this it just I just blew
everything up like I just managed to scale real fast. So because of this, there is going to be a small part of
this video that you won't get, and that will be the part where we dive into the KPIs or metrics required to scale an
info business to eight figures. So what I'm going to be doing in this video is we've got a lot of abstractions and
important theory to cover that will massively help you, but I am at certain points going to be discussing certain
metrics and certain key performance indicators that info business owners need to have in place to get to eight
figures. So bear in mind that this video was initially intended for info business owners who are already successful.
They're already at seven or multi7 figures and they want to get to eight figures. That's who this video is made
for. However, just because that's the case doesn't mean that you won't be able to derive value from it. And to be
honest, like you know, if you can consume this knowledge and understand it, you'll just eviscerate everyone. So
there are going to be like when we're going through the metrics and key performance indicators, it won't that
bit won't apply to you, but everything else does. Okay, so in case you're wondering what Consulting Nana is or you
need a recap, Consulting Nana is a course inside of EasyGrow and it's kind of our late game content. So, you know,
in a video game how you have early game and late game content where, you know, if you take like an MMO, RPG, um, like
you could take like a video game like Runescape for example, they've got lots and lots of early game content, but
they're now at the point with the video game where if once you've been around for a few years as a game and you've got
thousands and thousands of players or millions of players in certain games cases, what starts to happen is you get
lots of late game players and those late game players still need to be entertained and they still need to
receive value from the thing that they're playing. And so I treat my product like a game in the sense that
I've got hundreds if not thousands of people at this point to their goals and to the point where they want to go. And
so they need to have more late game content. So Consultant Nana is is kind of like a late game program. And what
this does is consultant Nana shows you how to get between 100 grand a month and a million dollars a month with the high
ticket info course model. And now this is where you should be headed. Every single client in the program should have
the intention of reaching consulting nana. So you might be wondering once again who is consultant Navana for? Well
just to recap this is for four different types of people who want to achieve seven multi7 or eight figures in yearly
income. So the first kind of person it helps is a coach or consultant um who's stuck and unable to scale because
they're doing one-on-one or personalized coaching. So we help them transition to the info model right where they've
already successfully coached more than 15 people and they've got 15 people results but they want to scale. The
second person it helps is coaches and consultants who already have a high ticket info product achieve scale and
growth by making their product and business better. So, you know, you might be watching this as someone who's
already got an info course, but you want to make it better and scale. And then number three is experts who have they
don't really necessarily like they haven't had an agency or they haven't got a coaching business, but they want
to turn their expertise into a successful business by starting a high ticket info product thereby making money
by selling their expertise. And the fourth person is an established agency owner or a done for you service provider
who's signed more than 15 clients and got more than 15 people results on a done for you basis. And that person is
stuck and unable to scale due to the operational complexity of working for clients scale simply by teaching their
clients how to do it instead. So these are the four types of avatars that can use consulting nana. If these apply to
you, if any of these apply to you, right? Then you know if if you're one, two, three or four, then after
acquisition genesis and consulting nana um sorry after acquisition genesis and selftrcendence, you should go to cons
consulting nana. You should head straight over there because that's where you belong. Okay? So if you're one of
these people then once you've been through acquisition genesis and selftrcendence get yourself over to
consultant nana because that's where you're going to find a huge amount of leverage. Now, I know that you probably
bought this program for appointment booking systems, but the model that you use holds so much more leverage than an
email system in the long term. Trust me, the model, there's way more leverage in the business model than there is in the
acquisition system. And so, that's where you'll find more success in the long term. You still want to use the other
systems, of course, but you can do that first. Now, if you're running an agency or a coaching or consulting business and
you're doing one-on-one or group personalized coaching in that business or you're doing done for you work, then
your only priority should be to get good enough at your thing, which means that you've signed more than 15 happy clients
since starting so that you can teach it. That should be your goal to establish proof of concept around your thing so
you can build a high ticket info offer around Consultant Nana. So, I'm I'm hoping I'm making sense here. The point
I'm making is that this video was designed as late game content for established info business owners who are
doing seven figures or more. And it's designed to help them get to eight figures. So, there are going to be parts
of this video that are relevant to that group of people that won't make sense to you. And when we get to those points, I
will explain them to you and I will tell you, don't worry too much about this because you're not going to understand
it. But 95% of this video is extremely relevant to your scenario and situation regardless of where you are and will
completely blow your mind. So without further ado, with all that in mind, I hope you're ready to have your head
completely blown off your body. So here we have apocalyptic imperial scale. So welcome to apocalyptic imperial
scale. Here we're going to be exploring the primary mental models and abstractions required for you to
properly understand scale and how to achieve it. So this is all about scaling a business. It's about taking something
that already works and you might not have something that works yet, but it doesn't hurt to understand this, right?
It's about taking something that already works and increasing the size of it. So let's actually start with some first
principles here and let's define what we're working with. So what is scale? Well, scale at first principle in a
business context is an increase in size. That's all we're trying to achieve here. People massively over complicate scaling
and they think it's this weird thing, but really all we're looking to do is just increase the size of the business.
And what we can do is we can break our online info businesses or online businesses. But obviously, I'm going to
be using the word info here because as I said, this video was intended for people in the info space. but it still applies
to you. We can break these businesses into buckets that need to increase in size if we were to scale. So this will
apply to you regardless of what you do. So the first bucket or the first real system in a business is the acquisition
or conversion system. And scaling this system means getting more clients, increasing market share, more
appointments, more leads, more sales, more units, more cash, more money. And this is what everyone wants to scale.
This is what everyone wants more of. But there's two more things that people seem to forget that have to exist in order
for scale to happen. So the second system that you have to scale in your business in order to achieve scale on a
broad scale is value delivery. And this means more results for your clients, better results for your clients, more
support, more questions, more testimonials, better product, etc. And the third thing that you need to scale
if you want to scale is infrastructure. And this is more systems, bigger team, more operations, more standard operating
procedures, more communication, more operational tools, more softwares, etc. So the playbook for scale is extremely
simple. One, we find a value delivery system that works really well on a micro level. This is your first priority if
you want to grow a business. So, if you have ambitions to scale, and you know, when I when I use the word scale here,
I'm talking about really getting to eight figures because I don't really think getting to like 100 grand a month
or 500 grand a month, that's not really scale. Like, yeah, you're you're sizable, but in this online space, like
I'm talking about scale in terms of the the height of achievement. You know, level 126 on Runescape or I don't know
if you've ever played Runescape before, but that denotes the highest level you can achieve on that game. Um, and so,
you know, we're talking here about the highest level that is achievable is going to be eight or multi-ight figures.
So, when we talk about scale, there's not much point in talking about seven figures because, well, there's a level
above that and that's eight or multiate figures. So, if you want to, you know, scale and maybe you just want to get 100
grand a month, that's fine, but this this is still going to be helpful. So yeah, this is your first priority is you
need to find a value system um value delivery system that works incredibly well on a micro level. So this means
that you know over 30 clients, you've actually helped them all. You actually solve the problem. You actually do what
you say you can do. The foundation you have for explosive apocalyptic scale on an imperial level is how well you can
deliver value to people. It's the most important thing. You cannot scale without it. Now, in the short term, you
can make a lot of money without a good value delivery system where you can make a big promise and run ads and do sales
calls and build a crappy product and make some money, but you're not going to last more than 6 to 12 months before
people start to realize you're a scam and you're forced to go and get a job as some marketing manager for someone else
because you couldn't hack building a good product. And I've seen that happen to a lot of people before. So really
there's no way around it. If you want long-term success, which is what you should want as a part of this program,
this is the first thing. Now, the second thing in the playbook for scale after finding a value delivery system that
works is finding an acquisition or conversion system that works on a micro level as well. So this means that you're
able to actually acquire the clients. So really, you could argue that this is the first thing you have to find, but I
don't want you to be under the illusion that acquisition is more important than value delivery. because you can acquire
and convert as many people as you want. But if you don't deliver value, they're just going to ask for refunds and you're
not really going to make any money at all. But you're not going to be certain that your thing works until you acquire
clients to test it. So these two things kind of go hand in hand. Now the third thing in the playbook for scale is to
drastically increase the volume of inputs into the acquisition or conversion system.
So really this is what scale is. At first principle, we know that scale is just an increase in size. Now at this
point in the training you know what a system is and you know how systems work and so we can look at our business as a
system and we can visualize it as an input a process an output with feedback in an environment and so really what
we're doing is to increase in size all we have to do is increase the volume of inputs. Now if we already have a proven
acquisition or conversion system that works on a micro level and we already have a proven value delivery system that
works on a micro level then this means that on the macro level these two systems should hold in place and all we
have to do is increase the volume of inputs. It's a very simple thing to think and if we increase the volume of
inputs through working systems we should scale into the macro. And the fourth step in the playbook for
scale is to accommodate increasing clients with infrastructure. So we need to clean up the mess we
create basically. And we need to learn to bring order to the chaos that comes as a result of increasing the volume and
increasing the outputs and such. And this is where it comes in handy starting to hire people and building systems and
you know learning how to operate a company. And we will be talking about that uh as we go through um consulting
nana. So, you know, we're not going to be talking about operations and stuff. If you're watching this in acquisition
genesis and you you're still struggling to acquire clients, well, you don't really need to worry too much about
infrastructure because you only need to build infrastructure when you create chaos and mess and clients create chaos
and mess. And so, if you don't have many of them yet, you don't need to worry about this. But if you're watching this
as a consultant member, um, then we're going to be continuing on through phase four here to explain how to build this
infrastructure. So really scale in a sentence is attempting to find a proof of concept on a micro level and then
increasing the volume through it. So your first priority before you can scale a business, you need to have a business.
And a business is a collection of three systems as we've explored or collection of different components that need to be
working and in tow before you can grow them. So scale is conditional and there are conditions of scale. So, if you want
to achieve scale and you want to get to eight figures, and you know, I'm I'm telling you this is someone who's
actually done it. By the way, this isn't some theory crafted like I think this might be true. Like, as we go through
this video and I walk you through the numbers and the methods, like I actually did this. I've actually got to a million
dollars a month with a 50% profit margin and I'm making like 500 grand a month profit. Like, this is actually what I've
done. So, I know this works and I'm sure this will get me to 2 mill a month and beyond. And so, scale is conditional.
What this means is that we need certain business conditions to achieve it. So, scale is isn't just unconditional. You
can't just scale any business. The only businesses that you can scale are businesses with conditions that give a
sense to scale. Now, what does this mean? Well, when you start a business, your entire job should be trying to find
favorable initial conditions as below. So what we're looking for in a business that that is a low level and I consider
a low level to be anything you know below 100 grand a month is first of all results. So the first condition of scale
is having a product that actually gets clients results as fast as possible. The second condition for scale is an offer,
which is an offer that positions your product in a way that resonates with the psychology of the market and attracts
attention. The third condition for scale is appointments. It's having a system or a
method that deploys your offer into the market to book appointments. The fourth condition of scale is show. This is
having a process that encourages your appointments to actually show up. The fifth condition for scale is sales,
which is having a script that converts appointments into closed deals. And the sixth condition for scale is profit,
which is basically doing all of these five things here while still having a healthy, sustainable, and worthwhile
profit margin. So, if you want to scale, you must have all six of these conditions in place. Now, once again,
this is info only. This is specifically for info businesses. However, this will apply to one-on-one coaching or agency
models. However, you cannot scale one-on-one coaching and you cannot scale agency models. And I know this to be
true because I've tried it and I've seen hundreds if not thousands of people try it and it does not work. The most
scalable, profitable, and sizable in terms of how big you can grow the
thing business model is the info business model, which is why I'm encouraging you to enter it. It will
make you the most money and get you the best results in the long term. But however, you might not be able to get
there yet. Now, if you're watching this from consultant nana, obviously you are here. So
basically this is giving you the knowledge you need to have down the line. Now we can measure each of these
conditions. Remember these are conditions of scale. We can measure these conditions with metrics. And scale
is really all about understanding the key performance indicators associated with each condition and simply just
achieving them. So for all of these metrics here, for all of these conditions rather, there are key
performance indicators. And if you are able to line your business up and achieve those key performance indicators
for these six different conditions, then you will scale or at least you'll be in a position where you can increase the
volume of your inputs through your business to scale. If you try to scale and if you try to increase the volume of
inputs and grow the size of the business without having these six things within KPI, then you're scaling a problem and
your thing's going to blow up in your face and you're not going to be very successful. So before we try to increase
the volume and before we try to get bigger, we have to get these six things in tow. And how do we know they're in
tow? Well, we'll ring key performance indicator for them. And in case you're wondering, yes, I'm going to give you
the key performance indicators in a second. So what are the key KPIs? Well, here's a rule for scale. Over the last
30 to 100 plus clients, in the last 3 to six months, the following must be true. So, do you remember at the beginning of
this video when I told you that there might be something that doesn't make much sense? Well, it's going to be this
part here because we're talking about metrics here that are relevant to info businesses. So, I still want you to
watch this because I would quite like you to know this because in the future, um, if you want to, of course, you
should go into the info model. It's what I'm encouraging you to do. So you still need to know this information and it
doesn't hurt if you didn't know it. So just sit tight whilst I'll explain. So this is for people who are watching from
consultant nana. So the first thing that you need to have the first condition is obviously client
results. Now if you are doing a high ticket info product and you want to scale a high
ticket info product and a high ticket info business then the first metric you need to have as a KPI is a refund rate
of less than 5 to 10%. Now really it should be 5% or less. So how do we track whether or not you are in the condition
for scale for results? Well the first and most obvious one is how many people ask for a refund. Because if your
product sucks, people are going to ask for a refund. And if people aren't getting results, they're going to ask
for a refund. So the the healthiest and most straightforward metric you can use to measure your results is your refund
rate. And so if you have a higher refund rate really than 5%, you shouldn't try to scale. The second thing that allows
us to track whether or not our results are in in KPI is that 90% of our clients are nightmare free. And I can I'm
considering a nightmare client as someone that complains, moans, or drags their feet. So, you know those clients
you have that make you want to basically just like go and hide in a hole somewhere because they're so annoying.
Well, if more than 10% of your clients are doing this, then you don't really qualify to scale because either your
program is just confusing, you know, you're just not getting people results and they're just being a
nightmare. Your dispute rate must be less than 2.5%.
This is a big deal because if your dispute rate is higher than this, then Stripe will basically just shut your
account down. You might get away with doing this at a lower volume, but as soon as you start processing more
payments and you get to a certain threshold, if your dispute rate is more than that, like Stripe's going to just
tear you apart. Really, it should be less than this. Like our dispute rate is like way less than 1%. And I still think
2% 2.5% might be too high as well, but I have seen some people process through Strike with a higher dispute rate, but I
don't know how they do it. But this is a big deal. Your dispute rate should be super low.
Now, your average collection on at least 50% of the receivable cash on payment plan should be 50%. So, if
you have a $10,000 product and you do a payment plan, let's say over a fourmonth period of four payments of $2,500,
then on average in the last 3 to 6 months, over the last 30 to 100 clients, then you should have collected on at
least 50% of that money. You must have an average collection rate of 50% on receivable cash on payment plans.
Anything less and you're just not going to scale properly. And your average order value, which represents your day
one cash collected, should be at minimum 25 to 50% of the total price of your program. So once again, if I'm charging
$10,000 for a program, then my average order value, which means that the average amount of cash that I collect on
day one of my relationship of closing my client should be at least $2,500 or $5,000
because to scale really, we're going to be using ads. That's the main way we're going to
scale. That's the main lever and control that, you know, we can pull to drastically increase the volume of our
inputs at the click of a button. And if you if you have less than 25% AOV, then you're not going to liquidate your ad
spend and it's going to end up costing you too much to get a client and you're going to lose money and be unprofitable
for too long and you're going to fail. So those are the conditions, those are the key performance indicators that
validate your results. So if you have these and these are true over the last 30 to 100 clients in the last couple of
months then you can tick this box off and you have found the condition of results. If these aren't true then you
need to go and seriously work on your product and that's really the main point here. The like metrics show weakness and
weakness simply will not do. And if you're weak anywhere and you try to scale then all you're going to be doing
is scaling that weakness. You know that quote about how a chain is only as strong as its weakest link? Well, a
business is only as strong as its weakest condition. And if you try to grow the business and increase the size,
you're not going to increase the size of of anything except from really the main problem that you're facing right now.
And so only really problemless businesses can scale. And we measure problems based on these conditions and
KPIs. So the next thing we need to validate as a condition is the offer. So, we know our offer is good and within
KPI if we've booked more than 120 appointments with it. So, really that's all there is to it. Like you can say
that your offer works if you've booked more than 120 calls and that's really that. So, that's a pretty easy one to
takeick off. Now, the third one is appointments. So, how do we validate the condition for
appointments? Well, if you're running a cold system, then your appointment booking rate is at
least 2.5%. Now, you can scale more than this. You can scale like a 1% ABR or a 2% ABR, but
really 2.5% is pretty favorable. Now, if you're running an ad system, then the main metric here to measure is the cost
per strategy session. And this is basically like how much it costs you to book an appointment through an ad
system. And if this is anything more than 200 bucks, well, you're kind of in trouble. Now, if you're charging a
really high price for your program, like, you know, 20 grand, 30 grand, then you can afford to pay way more than
this. So, this metric here is relevant to, you know, your average order value, your cash collection, etc. But, you
know, for the average high ticket info business that's charging maybe $5 to $10,000, if you try and do this with
anything more than $200, it's not going to work. Trust me, I've tried. I know these metrics to be true because these
are the metrics I have and tow and the KPIs that I have literally used myself for my business to get to a million
dollars a month. This is once again not some theory crafted numbers that I pulled out of thin air. These are actual
numbers that I have used and KPIs that I have put myself into that have allowed me to get to a million dollar a month
with a 50% profit margin. So if you want to make 500 grand a month profit before tax, then this is what you have to do.
So the other thing as well for ads if you're running ads is you have a 1.5x rorowass on day one cash collected and
at least a 3x rowass on lifetime collection. So that's how we validate the ads with
these three metrics here. This is how we validate the outbound systems. Now if you're using an inbound system we we
can't really measure inbound system because a it requires time and content is is very intangible to measure. So
there's no real point in doing this. And I can tell you right now that like if your entire strategy for scaling your
business is inbound, then you're in you're in for some real trouble. You need ads or you need cold because
inbound is fantastic, but ultimately you're at the mercy of an algorithm. And like you kind of are at the mercy of an
algorithm as well with like cold like its deliverability and with like with like traffic on ads, it's like there's
still stuff to like algorithmically worry about. But inbound like you you can't really press a button and linearly
increase your inputs. Yeah, you can make more content but you know what if you make a YouTube video it doesn't do very
well and then suddenly for the next week you have no appointments. Like it's not very reliable. It's amazing and it can
make you a ton of money. It's made me millions probably tens of millions of dollars at this point but you you can't
rely on it to scale. So the next thing we need, the next condition is the show. And this is
basically building a system inside of the business that gets appointments to show up. Because what you're probably
noticing here is we're working through this in a linear fashion. If you have you can have like a great offer and you
can have like fantastic cost per strategy session, but if you don't have results, like it doesn't matter. And
it's the same thing with the show here, okay? There's no point in getting these appointment things in place and being
like, "Okay, I've finally got my cost per call down to $160. It's time to increase the ad spend." Well, if you
haven't validated a show system, then you're just going to be scaling the problem of these appointments not
showing up. So, we have to have it. So, 60% of your appointments show up. And you'll know that this is valid or not
once you've booked 120 appointments. So, you know, if you've booked 120 appointments,
um, then we can validate the show rate being at 60%. So, on 120, you know, that's it's pretty simple. That's how it
works. It's like 72 appointments have showed up of those 120. That's 60% I believe. Don't quote me on that. So, the
fifth thing is sales. So, you need to validate a sales process and you also need to validate your your own sales
skills as well. So, if you're taking sales calls, then you must have a conversion rate of at least 25%.
And if a rep is taking the sales calls, then they must convert at 15%. Because you know, if if you're not if like I can
tell you right now that if you're doing sales calls right now, any rep that you on board will probably do maybe half as
bad as you on the on the phone. They might do maybe 60 to 70% of what you're what you're capable of. And that's
really all they'll ever do. If you can't sell, then you don't know how to manage someone who can sell. And you know, you
need to know how to do it yourself. So, you need to be converting at 25% in order to really scale this business
because if you can convert at 25%, then typically you can manage and teach people to close at 15%. And 15% is a
scalable number because I've scaled it. So, you can do that. And then the the the final thing, the sixth condition
that you need to have in place in order to scale is a profit margin of 50 to 60%.
Anything less than this is just not worth it. Like, you know, you could say 30% is great or whatever, but like this
is obviously for the info business model. If you're running an info business and your margins less than 50%
or anything less than 50%, there's something wrong with your brain. Like, you're doing something seriously wrong.
You're spending money in places where you absolutely do not need to spend them. And that's true. And I know this
because my profit margin since I got to, you know, from anywhere between 100 grand a month to a million dollars a
month has been between 50 to 60%. So once again, I know it because I've done it. So these are the conditions you have
for scale. If you don't have these numbers in your info business, now obviously if you're running an agency or
you're doing one-on-one coaching, these numbers are going to be like, whoa, what the hell is like CPSS and I'm not
running ads and I I haven't booked 120 appointments. Like you don't have to worry too much about these metrics. If
you're not a high ticket info product entrepreneur yet and you haven't been through Consultant Nana, then like I
said, these metrics don't apply. However, if you're watching this from Consultant Navana and these do apply,
then what you need to do is you need to learn that in order for you to grow your business and scale it, you must sort
these things out first. This is your list of priorities. If you don't have these in place, you can't scale. Once
you have these in place, you can scale. These are conditions. So, above are the requirements for
scale. And I'm telling you right now that if you have them, you can literally 2x to 20x your business in the next 6 to
12 months. And this is obviously provided the total available market is big enough, you know, but really like
you could go if you had those conditions and you nailed that, if you had an info product and you have like a scalable
infrastructure, like you could go from 40 grand a month to 800 grand a month in like a year. And I'm not even joking if
you had those conditions. It's literally just about increasing the inputs. So if you don't have these like why do
they matter? Because I'm telling you here that if you don't have these conditions and you don't have these KPIs
then you won't be able to scale and all your focus should be on getting them. Like this is now your to-do list if you
don't have them. If you're an info entrepreneur if you're not an info entrepreneur and you're running an
agency or a coaching business oneonone or whatever your main to-do list right now is finishing the program and going
through. But if you're in consultant Navana like I said then you have to do this. So
why like why are these things why are these conditions so important and why do you have to have them? Well, it's
because of something called strain. So if you don't have these conditions in KPI, you can't scale. Well, why is that?
Well, if you're out of KPI in any of the above, in any of these things here, then basically you're just going to be
scaling problems. And this is because scale applies something called stress or strain to
your business and the components of it. Now when you try to scale any issue that is existing in the business will be
amplified not only by the exponent of scale but probably also multiplied by two and weaknesses essentially create
exposure. Now what this means is if you have a problem right now and you try to
increase the size of the business like I said before the main thing you're increasing the size of is the problem.
So, for example, if at 30 successful clients with your info business, you have a problem with client support and
you scale the business by 5x, then you're probably going to increase the size of that problem by 100x or 10x,
right? So, you know, if if if you run an info business and it's 30 clients, like let's say all of the support goes
through you, like you you are centralized to the support, which means that everyone's asking you questions and
like clients cannot get help or understand your program without having to message you. Well, that's fine in the
small scale, but you know, if you go from having 30 clients to 300 clients, your business is going to break because
you can't not only can you not support that many people, but if you are supporting that many people, you can't
do anything else and then you're literally just a support person and you you can't run ads, you can't make
YouTube videos, you can't run a sales team, then you're just going to your business is going to die. So what is
happening like what whatever problems you have right now that might not seem like that big of a deal. Trust me when
you increase the size of the business and you increase the volume of the inputs and you put more strain on your
systems that problem will be huge. And scale is simply increasing the volume of the input through the
business. When you increase the volume you put more strain on the systems in the business. And this strain acts as
pressure. And if your systems are weak, the pressure will break them and the business will fall apart. Now here's how
to visualize this. So, say you have a submarine with a tiny tiny crack in its hull at a surface level or just below
the water. This isn't really a problem. So, what we can see here, I'm just going to make sure I'm zoomed in properly.
This is fine. So, what we can see here with this submarine, let's just come back in.
Do that. Okay. So, what we can see here is with this submarine is this represents your business. And we can see
just above the water is like not very big scale. So maybe this is like 10, 20, 30k a month. You know, it's like, you
know, you're above the water. You're just under the water slightly. You haven't gone very deep into the market.
There's not much pressure on the submarine. It's just like you're just running this lifestyle business
basically. But as the submarine dives, and this represents scale, so we're going deeper into the market here,
getting more and more clients. As the submarine dives, the pressure gets greater. So, you know, when you go down
in water and the deeper you go, like your ears start to pop and the pre the water pressure increases. Well, this is
kind of how scaling a business works. The deeper you go into the market and the more clients you sign, the more
pressure that is exerted onto your business and the problems within it. And so, what might be a tiny little problem
at the beginning that doesn't really hurt you at all because there is no pressure to expose the problem or the
weakness, well, this thing's going to get bigger and bigger. So, we start off as a tiny little crack here. And I'll
zoom in here just so you can see. So you can visualize this. We have a tiny crack at the beginning, no scale. And as we
increase the pressure and the scale, the crack gets bigger and bigger and it's going to get so big that eventually it's
going to split the thing apart and destroy your entire business. And the crack is basically having any of these
metrics out of KPI. So if you don't have these conditions in key performance indicator as I've
explained to you and you try to increase the pressure in the business by scaling you can do it for a short while but
you're not going to get very far without breaking what was a teeny crack becomes a bigger and more problem with enough
pressure what was a teeny crack can destroy the entire submarine. The same is true for the systems in your
business. You have to think of it like this. Your business has to be completely watertight. It doesn't matter how much
pressure is applied to the hull of that damn thing. nothing's going to break because metrics reveal weakness and
weakness reveals incompetence and incompetence reveals you. So you'll learn this when you go through the
mindset module or maybe you already have been and you've already learned this if you're in Kasan Nana but if you don't
have one of these things in KPI and you're trying to scale is because it's your fault. Like if you don't know how
to conduct sales calls it's your fault. If you don't know how to book appointments with an offer it's your
fault. If your dispute rate is too high it's your fault. And all of these things reveal your incompetences. And this is
why scaling a business is really about scaling yourself. It's about building your skills and
building your knowledge and your your arsenal of understanding of of your market and your business and everything
so that you are competent enough to build these systems and fix these problems so that you can scale. So
really, if you're asking yourself like how do you scale a business? Well, you start by scaling your skill sets, your
knowledge, and your understanding. And then you apply that skill set, understanding and knowledge and you
leverage it in your business to solve problems, find key performance indicators and build systems that allow
you to sustain those key performance indicators and then you can increase this the thing. So a business is like a
really great self-improvement machine because it forces you to learn these skills and these things and with time
you'll become more skilled. Now, you know, I'm obviously in this program taking responsibility for all of these
things for you because I can tell you right now with our offer system, you're going to do this. Our ABR system is
going to do this. Our ad systems, like you just need to copy the program and you'll have all these things in tow. But
the program is giving you the knowledge and the skills and the understanding. So, you're taking responsibility for
these things by going through the program. So, good job on good job on that. Good stuff.
So, global, local, micro, macro, fractal It's a bit of a tongue twister, I know. I managed to get it right the first
time. So really, businesses behave on a global and local scale and a micro macro scale. And what this means is that as
something is in the small, so it will be in the big. So typically if you can sign 30 clients on a micro level or a local
level which means it's like a small scale and if you can if you can sign those 30
clients with the scaling condition KPIs that I've gone through then typically you can sign 3,000 clients on a macro or
global level whilst maintaining the same KPIs. So imagine for a second let's take the co virus. Okay COVID 19 is a virus.
If you want to understand the difference between global and local or the difference between micro and macro,
think of it like this. How COVID behaves with say a thousand people in a room and and how it
interacts and like the symptoms and the causes and how it transmits itself and everything and like how many people get
infected and how many people die from it etc etc. how it behaves on that small level with a thousand people represents
an identical fractal because how it affects a thousand people is how it's going to
affect a billion people. We'll have the same transmission rates, the same symptoms, the same death tolls, the same
mutation rates, etc., etc. And so what we can learn to do with systems and things in the world is realize that you
can project what's happening in the micro onto the macro. And you can look at what's happening in the small and
understand that if you increase the size of that thing, then the pattern of what's happening in the small will then
continue to happen in the big. Now why am I explaining this? Well, business systems produce results on a
micro/lo level and a macro/global level as well. Typically, not always, however, because it's not always linear, but
typically the results you see in the micro level will be the results you see in the macro level with increased size.
This is why I'm stressing to you to get these things in check. Because if you can get these things in check for the
next 100 clients, then they will and they should stay in check for the next 10,000.
You only have to really figure these things out once. You have to sustain them and maintain them and continuously
test and iterate to combat the entropy that will come for you when you build these things. However, once you've
nailed these, it's really easy to scale. Scaling isn't hard. Finding favorable conditions for business growth is hard.
Once you found the favorable conditions, all you have to do is press a few buttons like increase your ad spend by
like 4x. And I did this recently. Like I I found all these KPIs and I was spending like maybe 60 grand a month on
ads and I was like, "Okay, I want to double my business. How do I double my business? I'm just going to double how
much I spend on ads because I know that, you know, if I've signed 300 clients, if I sign another 3,000, like the refund
rate is not going to go up because it's the same market going through the same product. The nightmare rate isn't going
to increase because it's the same clients going through the same product. The dispute rate is going to stay the
same because it's the same clients going through the same product. It's the same people with the same problem going
through the same solution. I know it works in a small scale. I know I'm going to collect this on average. I know I'm
going to collect this on average. I know my offer works because I've already booked a,000 appointments. So, I can
definitely book 10,000 appointments with it. I know that my cost per strategy session will stay the same for as long
as the market is big enough to support the increase in ad spend. I know the rorowass will hold strong. Like, you
will find a point of diminishing return with the increase of volume and the increase of input. Like for example, I
probably wouldn't be able to spend a million dollars a month on ads and keep these things the same because I don't
think the market would support that amount of impressions because there's just not there's not that many people.
Like my cost per strategy session would just spike way up because the frequency would go up. But I know that if I've
booked 120 appointments and on those 120 appointments I have a 60% show rate, then it's extremely likely that if I
booked 12,000 appointments, I'm still going to have a 60% show rate because I'm using the same system. The variables
are all the same. The only difference is the increase of volume. Volume doesn't necessarily change or alter the
structure of a system. It doesn't. All it does is just get more through the system. So if if I have a if I have any
system for any of these things like a show system and I just put way more pe I book way more appointments, it doesn't
matter that I'm booking more appointments because the system shouldn't break. And this is why we want
to get those conditions. Well, how do we know that what works on a small scale will work on a bigger
scale? Well, we can understand something called fractals. Fractalss are basically patterns that emerge
and they they sort of continue and repeat no regardless of size. So if you go and look at like, you know, a
snowflake for example, you can see like the pattern of the snowflake, you know, if it's like, let's just say it's like a
couple of inches long and you can see it and you can like hold it in a glove before it melts. But if you put that
snowflake under a microscope, you'd see that under a microscope on certain levels of scale as we as we zoom in that
the same pattern will recur no matter how much you zoom in. And I've got this GIF diagram here on the right hand side
to show the example. So you can see here like this is fractal. It's the same pattern. It's the same shape emerging
regardless of how much we zoom in on the thing. And this applies in nature. This happens everywhere. This happens with
plants and trees. This happens with landscapes. This happens with um sol this happens with like solar systems and
uh the universe and space and everything like it's kind of a law of nature. And we can apply this law of nature to
online businesses because what works on a small level will work on a large level. And this happens because everyone
in your market has affinity to each other. They share the similar and same psychological and behavioral conditions.
So in the same way that I can predict how a virus affects a thousand people will probably be how it affects 1
million people. Well, I can also predict that how 30 coaches and consultants behave is how 30,000 coaches and
consultants will behave because you'll find fractal patterns. Like if I know like on average if I if I just round up
30 coaches or let's let's just say I round up a hundred coaches, you know, there's probably like there's millions
of people in the world that do coaching consulting, right, on the online space. So, if I round up a hundred of them and
I find out the average amount of money that they all have in their bank and if I find out what sort of offer will
resonate with them, who mentored them, what channels they watch, what keeps them up at night, what they worry about,
what their dreams are, if I know what will get them to schedule an appointment, what sort of problems
they're facing, what sort of information need to solve the problems, and if I know why they're working in the first
place, like if I can figure this out about 100 coaching consultants, then I can extrapolate that understanding and
project it onto the entire market because people have affinity. Now, if I took one coach and tried to
extrapolate my understanding of one coach onto 100,000 coaches, it's probably not going to work because
you're going to find anomalies and you're going to find weird things. But if you have enough data and enough
people, then you can start to observe the patterns that recur consistently over that group of people and you can
truly can just extrapolate that onto the entire market. And this is why like this is why going
from zero to 100 grand a month is almost harder or really going from like 0 to 10k a month is almost harder than going
from 10k to 100k a month because you don't zero dollars when you're starting you don't have any understanding of your
market. But once you serve like maybe 10, 20, 30, 40, 50, 100 clients, you start to observe the patterns and you
start to understand the entire machine and the entire economy of the market and the entire psychology and situational
lac and conditions of your niche based on that information. And simply put, if you deeply understand 30 people in your
niche, I'm going to put here 30 to 100 people, you can extrapolate that and project it with relative accuracy onto
the entire niche. And this is why scale is possible because like once again if I figure out how to get you know 50 people
to show up then I can using the same system I can probably figure out how to get 5,000 people to show up. It's
because the like I'm just I know I'm repeating myself but the volume does not impact the process.
Repeat after me. The volume does not impact the process. If you have a pipe, a big pipe, a big water pipe, and you
let maybe let's say you have one big long pipe, and let's say that you pour like one liter of water into that pipe,
and the water flows through the pipe, but let's say the pipe is capable of holding 10 L of water. Well, if you pour
10 L of water into the pipe, then 10 L of water will flow through the pipe. The pipe isn't going to change because it's
the same pipe. And this is the point I'm trying to make about your business and the way it runs is its throughput. And
we're going to talk about this in just a second here. We're going to get into this and I'm going to completely blow
your brain off of its head, but you know, off of its body, but you get the point, right? It's not about the
process, it's about the volume. So once you have a pipe that works, there will be a capacity for how much that pipe can
take, right? for example, like I can't get more appointments to show up than I have availability for, but you can find
the point of optimal efficiency and push as much through as possible. So, let's recap. Four steps to scale.
So, the hard part of scaling well first of all, we'll say this scale is extremely simple to gauge. It's really
not difficult to understand. Like a lot of people when you say, okay, well, how do you scale a business? What is scale?
Etc., etc., they get all confused and they get all like up in up in arms and like I don't know it's like growing a
business I suppose or I don't know bro just go and read Russell Brunson's latest book or it's about building
funnels it's not it's literally just the following step one finding favorable business conditions
and this is basically just finding KPIs and the good news for you my friend is that since you purchased this program
you're going to find these KPIs real damn easy because I'm going to give you the offers and you know, you've already
built an offer for this, but I'm going to give you the information on how to build the product and do the service
delivery if you're doing whatever. Um, well, this is consultant Navana, right? If you're if you're ready to do the info
thing, that's consult. So, I'm going to show you how to get a refund rate of less than 5 to 10%. I'm going to show
you how to to do this and reduce this and collect this. I'm also going to show you how to get this and this and this.
And I've already got a system for this I'm going to give you. Same for this and same for this. So, good news, fantastic
news. you've you've kind of already found these favorable conditions. You might
not have them right now, but they're in the program and we've proven them to work for like 2,000 people at this
point. So, you're in a pretty good spot, but it's going to take you, you know, a few months probably to like introduce
them properly. So, it's not just going to be like instant like you watch the video and the problem is solved. Like,
you're going to have to apply some information and think for yourself a little bit. So, you know, they're there,
but it's going to take some time. But once you've completed step one, step two is really easy. is just increasing the
volume of the input through the system. So, you know, if if by this we're building a pipe that can handle 10 L of
water to flow through it, then all we're doing here, you know, is we're just we're just getting more water and we're
just pushing more water through the pipe. Now, step three is building operational infrastructure to manage
chaos. And this will come later on in Kazato Nana. And step four is optimization and oversight of the
machine. And this will once again come later in Kazato Nana. So really all we're focused on right now is step one.
Step two doesn't require a video for me to explain how to do it because this is literally just taking the the the
systems you already have and just increasing the volume of them. So like you know, for example, if you're making
if you're running cold emails and you have a system that works to acquire clients and keep them and you're sending
a 100 cold emails a day, well just send a thousand. If you want to 10x the business, just send a,000 cold emails a
day. If you want to 5x the business, you send 500 COD models per day. Now, scale won't always happen linearly, but
typically, you know, you you'll have you'll have a certain amount of clients or uh what would you call it? Mess or
chaos that you can handle and you can just increase the size of the business to that level just by increasing the
volume of the inputs. Sometimes it won't be linear. Like for example, if I just double my ad spend, I might not double
the amount of clients I get, but it depends on the engineering of the systems that the value flows through.
And that's it. It's so simple. So step one is basically engineering working systems that create favorable conditions
for different components of the business that won't break under the strain or stress of a significant volume increase.
Because you know if we have a pipe visualized here that can handle 10 lers of water, but halfway through that pipe
there's a big leak that's going to lose like 80% of the water or halfway through the pipe there's a bottleneck where it
goes really narrow, then well, we can't really put 10 L of water through the pipe. it's just going to backlog and
just overflow and we're going to lose a lot of value. So step two is the actual act of scaling. This is basically just
understanding the below diagram and then pulling levers to increase how much input flows through the business to
produce the output. Then you take the output and you feed it back into the input and create a feedback loop. That's
how you scale. It's not difficult. Step two is the easy part. So you know we've we've recaped. You should understand
what a system is at this point, but it's pretty simple. What is the true first principal input of a business is the
niche is attention is attention. Attention is the first it is the it is the genesis of any relationship because
what you're doing with a business is you're creating a relationship with another human. You're adding value to
their life by solving a problem for them by alleviate by basically alleviating pain by solving a problem. So value is
created when pain is alleviated and pain is alleviated when problems are solved. So you're you're getting their
attention. You're creating a relationship by adding value. And then by adding that value, which is basically
just solving the problem and removing their pain, people pay you. And then what you're going to do is you're going
to take that money they've paid you, which is profit, after the expenses of adding the value. And then we're going
to reinvest that profit to get more attention and to build more relationships. And so it goes attention,
conditions, profit. And you take that money and you put it back in. And this is literally an infinite money glitch.
Like discovering this thing is like being 13 again and playing a video game with all your friends, but you know how
to find the infinite money glitch. Like you know, you're going through the video game and you've you've accidentally
pressed like a couple of, you know, you you've pressed a weird combination on your controller and then you've just had
like, you know, $10,000 put into your inventory and then you press it again and then you get another $10,000 and
again and you're just pressing this thing over and over again. It's literally the infinite money glitch.
Attention, conditions, profit, reinvest, more attention, same conditions, more profit, reinvest, reinvest, and it just
goes and goes and goes. The thing that people up here is they don't reinvest. People are shortsighted and
quite frankly stupid. A lot of people in this space that I know, they know how to get the attention. They have favorable
conditions and they make profit. But what they do is they take this profit and they go and put it into like yachts
and yacht parties and private jet travel and like Rolls-Royces and Lamborghinis and like really expensive watches. Like
there's nothing wrong with taking some profit and going having a nice time. Like I live in a nice house and I have a
nice car. But I know people that spend like 90% of the money they make on just looking rich. And like that's really
dumb because why would you do that when you could just take that money that you've made and just make more of it and
just it's in literally is the infinite money glitch. Like it doesn't get any clearer than this. So step three is
relatively straightforward as well because you know step one is favorable conditions, step two is increasing
volume and step three is the infrastructure. So this is basically building internal infrastructure to
handle the mess and chaos that comes with a drastic increase in volume of output. So, you know, we're scaling this
thing. We're reinvesting, scaling, scaling. And this is this is called a flywheel, basically where you the output
creates more of the input and the input creates more of the output. And just like if you're wondering why exponential
graphs happen like this, where it just goes like this, it's because of feedback. And feedback occurs as a
positive feedback loop in this case where the input creates more of the output and the output creates more of
the input and the input therefore creates more of the output which therefore creates more of the input and
just boom boom boom boom and then once you apply time to that you start to hockey stick like this. Right?
So once you've done this step three is obviously straightforward. So here you need to build cash flow management
systems systems to track internal metrics and then obviously like a ton of operational procedures as well and we'll
cover the operation stuff in a later video in consultana. Right now I'm focused on just helping you understand
scale not the consequences of it. Now it's very unlikely that you've nailed step one because the truth is is that if
you had nailed step one and you had all these things in KPI then you wouldn't have bought this program because you'd
already be at a million a month. So if you have nailed step one, then you just need to increase the volume of your
inputs. So I want you just to take a second here to really just think about this.
Once you have something that works, all you need to do to get more of what you want is do it more often. I was on a
coaching call the other day with someone who was spending $200 a day on Instagram ads. And that person was putting $1 in
to get $8 out. Okay, hear me there. He spent $200 and I think um he quite literally made like $3,200
on like his his cost per acquisition was like, you know, $200. He was making $200 per client and each client was giving
him like three to three grandish. So like a seven to eight 8x return on ad spend. And he was like, I don't know
what to do, man. Like I I feel like I should build some more systems. I was like, dude, what on earth what in the
living hell are you doing, man? like quite literally, where's your brain? Like, why are you not taking all of that
money and putting it back into ads? I was like, what's your goal? He was like, I don't know. I'm I'm kind of
making like, you know, 60 grand a month right now, 70 grand a month. I want to get to like 500 grand a month. Like, I
want to kind of like you get 600 grand a month, like 10x. And I was like, okay, well then just spend 10 times more money
on Instagram ads. You've got a system that produces an 8x rorowass, which is insane.
So why are you not just spending more money on the thing that works? And then he was like, "Oh yeah." And then he just
went and spent more money on the thing that works. And now he's making more money. So this is an important lesson in
business. Like just like building your company from zero to from scratch to like multi6 figures is hard and it's
it's confusing and it's complicated and it sucks. But do not for a second make the mistake of thinking that going
anywhere beyond that is any more difficult than what you experienced at the beginning. I can tell you, dude,
getting to a mill a month is tricky. You got to learn how to build a sales team. You got to learn how to manage ads. You
got to learn how to build an audience sometimes. You got to learn how to destroy everyone in terms of product.
Like it's not easy, but it's not it's it's a different kind of difficulty. It's not any going from for me
personally, I can tell you this. Going from zero to 100k a month is was not any more or less difficult from going than
going from 100k a month to a million dollars a month. It they're really the same level of difficulty. They just
require a slightly different method of thinking. So, it's just increasing inputs. So, you know what? How do we do
this? How do we increase the inputs? Well, if we're running ads, we just spend more on ads. If we're doing
outbound, we just send more emails. We do more outreach or hire more setters. And if we're doing inbound, we just make
better or more content. Like, it's not hard. You just find what works and you just repeat it and you go
and go again until you go to the point of diminishing returns. And you create this feedback loop where it goes, you
know, I want you to draw this. By the way, like, you know, even just the feedback loop of going from attention to
profit, back to attention, back to profit is just boom, boom, boom, boom. Okay,
so step four is optimization and management. We'll do that in later videos. But as you realize now, scaling
is easy. All it is is pressing a few buttons and increasing volume through an already working system. But the hard
part is finding conditions for a working system. And you've obviously bought the program to do that. So how do you find
these favorable conditions and establish these KPIs? Like okay, okay, at this point you're
like, great, Charlie, you've given me like this understanding. I know what I need to do. Like if I'm not a consultant
Nana yet, I need to focus on getting there. And when I get there, I need to focus on getting these. And that's
really all there is to it to get to a million dollars a month, right? It's just then you've done that. Then you
increase the volume. But like, how do you find them? Well, obviously the program is going to give you a lot of
what you need. It's going to give you the funnels and the the scripts and the, you know, processes to to do this and
that's great. But in this video, as I'm sure you're aware in consultant nana and you know certain parts of consultant
nana and also in access and genesis as you're watching through access and genesis I'm I'm sure you're aware that
like we don't like to just give you the stuff we like to teach you to think. So I'm going to teach you how to think and
I'm going to teach you how to understand the world and the things that you need to understand to find the KPIs yourself.
Not only am I going to give them to you, but I'm going to reveal the wiring and show you how I came to those conclusions
myself. And this is devastating. If you can learn to do this, and if you pay attention to however long, you know, the
rest of this video is whilst I explain the four disciplines that allow you to do this, mate, you are going to like
you'll just you'll just ruin everyone. You'll monopolize your market and you will destroy. And I know that because
that's literally what I've done. like it's it's night and day. So if you want to understand how to find
these favorable conditions and establish these KPIs and therefore scale make more money than you quite possibly quite
frankly ever know what to do with. It's about understanding applying and leveraging four key abstractions.
Like surprise surprise, it's about how you think. It's about your paradigm. It's about the way you see the world and
the way that you orient your decisions and actions in it against these four things.
So, let's go into these disciplines. I'm going to explain them. And you know, some of them might seem boring or not
interesting, but trust me, these could make you 5 million a year in profit as they have done for me. So, in order to
find the conditions required for scale, you need to understand four key disciplines.
Focus. concentrating your energy and time into one thing and asymmetries. Focus is leverage. Asymmetries is a
leverage. When we combine focus and asymmetries, we stack so much leverage that we just destroy everyone.
Throughput. Understanding how value flows through a business and how to fix bottlenecks. Systems. Systemizing parts
of your company for repeat, sustain, maintain, and predictability. Economics. getting numbers right and
finding leverage using controls to get it. So, it's focus, throughput, systems, and
economics. These four words might not seem like much. You might be like, "Yeah, I know what focus is. I've I've
watched, you know, I've watched a self-improvement video." You might not know what throughput is. You might
think, "I know what a system is." I've explained what a system is to you. But I'm going to I'm going to show you like
some deep deep deep dark secrets around systemization that very very few entrepreneurs understand. And all of
these things interlace and are interlin. You have to understand focus to understand throughput. You have to
understand throughput to understand systems. And you have to understand systems to understand economics. And
when you interlace all these things together like oh my god. Right? In case you can't tell, I get quite excited
about it. So let's get into it. So if you nail and properly gauge all four of these abstractions and all their
intricacies, you'll be able to find exactly what you need to scale. Remember, and I know I'm repeating
myself here, all you need to do is find these things. And how are we going to find them? We're going to use these four
abstractions. These abstractions are problem solving tools. So let's get into them. So the first abstraction that
we're going to use to generate apocalyptic imperial scale is focus. So let's start with the first principle of
the entire human condition. All you have in this life is energy and time. Now you might say, "But I have a
name and I have a house and I have a family." Well, not really. Like, yeah, sure you do. But if you boil everything
down to first principle, and we we know it's first principle by applying this to every single human being on the planet,
like what are the universal things that every single human has? Because not every human has a like a house and a
family. Sure, everyone might have a name and an identity, but really let's be serious here. What are the core things?
Well, all we have is energy, which is essentially calorific potential that you know comes a result of as as a result of
digesting the food we eat and time. These are the only two things that really at first principle we all have.
Now, we're all the same in that regard because we all have the same amount of time. Everyone's given 24 hours a day.
We all have, you know, the same amount. Like, sure, someone might die at 90, someone might die at 70. So, the person
who's 90 has had 20 more years than the person who's 70. So, yeah, sometimes people get more time than others. But
generally speaking, we all have the same 24 hours in a day. And also, we all have a similar amount of energy or calorific
potential each day. So, some people might have less energy than others. Like, you know, someone might be eating
foods that is rubbish for them and makes them tired and sluggish and someone might be like just eating real clean and
so they have more energy and someone might drink like no water or get no sleep so that they haven't got much
energy. But generally speaking, like we all have a relatively similar amount of energy. Like you're not going to destroy
someone in business just by eating a little bit of a cleaner diet or sleeping one extra night than them. like you know
like if if I if like it's funny like if I um if I'm trying to compete with someone like yeah I can get like an
extra hour of sleep a night than them but that doesn't mean I'm going to beat them. Like I can't get more time than
them because everyone has the same amount of time. You can get a little bit more energy but there's not a huge
amount of leverage to get there. Doesn't mean you shouldn't try. Like I'm not I'm not advocating for like less sleep and
you know all that but typically it's the same. But as I'm sure you've noticed, people will we get very different
results. Why? Like if we all have the same amount of energy and time roughly, then like why are our results anything
but roughly the same? Like why is it that some person you know can be a billionaire by 35 and another person by
35 can be still living with their parents in debt and miserable. Well, what on earth is going on there?
Like if they've got the same stuff to work with, then why do they get different results? It's not only
different results, but results that are so different that it's incomprehendable. Well, it's because of focus, which is a
force multiplier on the effects of spending time and energy. So, I want you to imagine here that when you're born,
you have a bank. And I'm going to explain this. So, as humans, we have a finite amount of time and energy in our
lifetime. So imagine that when you're born, you have a bank that is filled up with two currencies. And those
currencies are E and T. So you have a bank that's filled up with energy and time. You have two checking accounts.
You know, one one you have two savings accounts. In one account, you have energy, you know, amount like, you know,
you have like a thousand units of energy or whatever. And you have like x amount of time. So you know if you think about
it like let's say the average life expectancy is 85. Well then in your bank of time you have like 85 years and you
know you can then say that's like you know whatever like nine I don't know I don't know how many months that is like
900 months or something. I'm not sure but you get the point right and then it's the same thing with
energy. You have a finite amount of energy banked away when you're born. You can't generate or make any more. You can
get a little bit more energy by sleeping more or eating better, but generally speaking, you can't really make much
more. Now, every day, whether you like it or not, you spend a very small percentage of these finite currencies.
And you spend a little every day until you die. And when you've got no energy and time left to spend, you perish.
Whether you succeed or fail in life is simply down to how well you spend your energy and time. And you want to imagine
that focus is a bargaining power or a coupon that you can use to get way more for your spend. So, for example, I'm
waking up today and I know for a fact that I'm going to spend 24 hours out of my time account and I don't know 3,000
calories out of my energy account. I know that I'm going to spend those things regard just by living. Even if I
just lay around like sure like if I just lay around maybe I'll spend half the energy and you can conserve energy and
spend more in other days and stuff like that but just by laying around it doesn't matter what I'm doing today it
doesn't matter if I'm working it doesn't matter if I'm paying the cysteine chapel or you know watching peaky blinders all
day I'm going to spend this energy and time no matter what and so focus is essentially like it's a bargaining power
focus is you get way more for your spend by using focus. Okay? It's like a coupon that makes your energy and time go
further. So, for example, today I finished off like all I've done today is finish off this document and now I'm
recording this document. And so, that's where my energy and time has gone today. And my energy and time has gone into
something that gives me leverage that I can use to create more value for people, which means I can solve more problems,
alleviate more pain, and make more money. So that's how you have to look at focus
is it's it's it's a bargaining power. It's a coupon. You know, if you spend your energy and time on the same thing
every day, then you're going to start to get good at that thing. And then maybe if you get good at that thing, you can
start to sell that thing or you can start to use that thing to make money. But if you spend your energy and time on
useless stuff every day and you're just doing lots of different things that don't really matter, then you're not
really going to do anything at all. So life is really just energy plus time multiplied by focus.
And successful people, all they do is they know how to concentrate their energy and time. And when they
concentrate it into one thing for a long time, they win. It's very simple. So all I've been doing with my energy and time
bank accounts is investing them into high ticket client acquisition knowledge. for the last like five years,
or really to use a broader term, I've been taking these bank accounts and I've been investing all the money I have
every day from these two accounts into my business and that's all I've really put them into. Sure, every now and then
I put them into like a relationship or a friendship or like a dinner or like a holiday or like I'm reading something or
like whatever. Like it's not always there, but pretty much that's all I've done. And so when you do that, it
doesn't have to take long. Like 5 years in the scheme of this things is not a long time, but you start to really
destroy everyone when you learn to think like that. Think about it like this. So there's
three people, person A, B, C. They're all given a book to read and they're all given one hour in which to do it. So in
this one hour they're all given a book and the book has the same font, the same size font. It's the same language. It's
the same everything. Person A reads 40 pages. Person B reads 10 pages and person C reads 80 pages.
Well, hang on a minute. They all have the same amount of time. So why do their results differ so much? Like they all
had the same time and energy. Let's say they all ate the same things. They all slept the same. So they all have
identical time and energy. So what the hell's going on? Well, what we can see is that it's not just about time or
energy, it's about focus. Because what we've measured here is a unit of focus. So we can get this from how often
someone gets distracted. So if person A spends an hour on the book, but has a focus unit of four, then they can read
40 pages. But if person B has an hour on the book, and they can only they have a they have a unit of one, which means
they're just getting distracted all the time, then they can only read 10 pages. So they have to like, you know, they're
reading and then a thought crops into their brain and they have to go back to the earlier line and they just can't
like they're just sort of like I can't get through it and then they're reading again and then like they start thinking
about something else or they start singing a song or they just check their phone quickly, you know, and then before
you know they spend like 10 minutes of their time like watching a YouTube video, then they come back because they
had to have a break cuz they're so stupid, right? And then person C might spend an hour with a unit focus of eight
and read 80 pages. So focus is the force multiplier. This is my point here. It's it's a it's a bargaining power. It
concentrates it compounds the things in these bank accounts. You know, if you're given one hour, you know, in in one
hour, for example, if you took me for example, I know that in one hour I could probably do eight times the work of a
normal human being. Probably even more than that, dude. Like if you sat me down, if if you said to me, Charlie,
right, I'm going to give you an hour to create a PDF on, you know, like client acquisition, and then you sat someone
else down and you said, "Okay, I'm going to give you an hour, like just an average normal person with a normal
brain doing normal things, like just an average, you know, Tik Tok brainer, whatever." And you sat that person down.
and you said, "Okay, I'm going to give you an hour to create a PDF about something that you like or something,
you know, you know, let's say that it's just like some random 20-year-old dude that likes to play League of Legends,
right? And so his he's going to make a PDF about League of Legends." Well, you know, and we were both allowed to like,
you know, we just we work as we normally would. Like, I would absolutely eviscerate him if he was just a normal
person. I would get like 10 times the amount of I could make like so much more. And I'm not saying that because
like, oh, look at me. I can I can I can more focus more than the average person. But the point is I've trained myself to
get more done in less time. And it's no surprise that I'm more successful than the average person and significantly so
because in I can literally do eight times the work of a normal person in one hour. So of like you know and and if you
compound that over time and you keep doing that every single day for like 30 years then it's no surprise that you can
have a net worth of one billion while someone else is worth a dollar because it just compounds.
So person A here is four times more successful than person B and person C is eight times more successful than person
B. It's because of focus. It's also true in business. So, you know, let's say person A, B, and C are each given a year
in business, and person A is macro focus unit one, which means that they're like trying to start lots of different
businesses, and they haven't picked it. They It takes them like three months to pick a niche, and then they're like
spending all their time like watching podcasts and crap, and they don't really do anything. Well, they might make 1k a
month after a year. And let's say person B, they're a little better, but they're still neurotic and weird, and they don't
really make any decisions or do anything. So they might have a 2.5 focus and that takes them to 2.5K a month. But
then you might find person C is in business for a year and all they do all day every day is just make like 500 cold
calls. They pick their niche within like 3 days. They get their offer defined like immediately like they understand a
genesis. Like they they blast through the program in like you know a month or two and then they just execute on what
they remembered from the program non-stop for like 12 months. Well, they're going to get to like 10k a month
and and dude, this is just this is a try example. I've seen people go from with the program with easy grow like if we if
we look at this here um and I come to Imperium and we look at our results page like I've seen people go from like zero
to like 100 grand a month real fast. A lot of people here, you can see on the results pages, like these are people
that either sometimes have existing businesses or or start from like brand new. Like Luca here went from 0 to 40k a
month in five months. The dude knew how to focus, right? You know, same with Eric Cavalars. Went from 0 to 30k a
month in 6 months. The dude just knew how to focus. He just did like the thing that mattered. And all of these people
here, you can see these time frames are pretty pretty insane. Like it's typically sub 12 months adding anywhere
between like 10 to 80 grand a month in new income. Like I mean it's kind of insane how well
this thing works if you know how to focus. Okay. And like I know that we've got even better results than this. Like
we've got a client called Cindy who started at 2 2K a month and now like 2 and a half years later she's doing 250
grand a month and it's just focus. So it's pretty insane. And it doesn't even matter if person A and B had triple the
time that person C had. Because if person A and B spent three years in business with these units of focus, this
is what they'd make. But if person C spent only one year in business, so like a third of the time, but nine times the
focus, well, they're going to make like 9K a month. Like focus is the the most important thing. It's the because you
can't compete on this. You can't get more time than someone and you can you can just about get a little bit more
energy than someone. It's not. Those aren't the points of leverage. The point of leverage is how well you can focus.
How well can you just do one thing and concentrate these resources time and time again, over and over again,
relentlessly, tirelessly until you have destroyed everyone. Like, you know, you wonder like I get
this a lot with the program. People say to me, Charlie, how the hell do you make such good videos? Like, why is your
program so much better than everybody else's? is because all I've done for the last 18 months is work on it every day.
Thinking about it, building it, making the PDFs, brainstorming ideas, creating videos that sometimes I don't even post.
Like, you know, troubleshooting, like it's just focus. Like, our product is probably 10 times better than the next
one. And it's because I put 10 times more focus into it than anybody else. If someone came along, you know, if if you
want to know how to beat me, this is how you do it. And by all means, you can try because I like competition and I want
you to hold me accountable to this. If you want to make if you want to beat me, you just have to make a better product
than me. And the way you're going to do that is by spending more time on it than me and focusing on it more than me.
And I mean, you can try and do that if you want to. Like, by all means, like, you're going to have a pretty tough time
to do it because like I've nearly hospitalized myself with this damn program, but you get the point.
So, what is focus? Well, it's really the act of isolating the thing that matters and then concentrating all your time and
energy into that thing. If you put your time and energy into lots of different things, lots of different businesses,
hobbies, sports, niches, products, etc., then you'll make small amounts of progress in lots of different
directions, and you'll be average everywhere. But if you put your energy and time into one thing, into one
business, one hobby, one niche, one product, etc., well, then you'll make huge amounts of progress in one
direction and be great somewhere. Example, I make a million dollars a month with one product. I know other
people that make a million dollars a month, but they have like four or five products. I know who I'd rather be. I'd
rather have one bloody amazing thing than like four average things. Would you rather be average everywhere or great
somewhere? I know my answer. The rule exists everywhere. Products, reading, relationships, studies, niches, hobbies,
business models, mentors, goals, girlfriends, boyfriends, relationships, family,
one thing. Concentrating resources into one thing. And in a second, I'm going to explain what things to look at and what
things to focus on. Because if we understand that focus is leverage and then we focus on high leverage
activities, well then we have double leverage and then we really destroy everyone because it's it's enough just
to focus more than everyone. It's enough learning how to focus more than the average person. But if you f if you
learn how to focus on asymmetries, which are activities that basically give you insane leverage in business, and you
learn how to focus on the needle movers, then not only are you going to destroy everyone here, but you can basically
like multiply this thing by like 10. And then you just you you are gone. You are just going to annihilate.
So we have macro and micro focus. So micro focus is basically like focus really is just not getting distracted.
And so you can focus in the micro like for example in the minute or the hour. So I'm talking about focus on both
levels here. So if you've been watching this video and you haven't checked your phone or like you're not clicking around
multiple tabs or like you're not listening to the MP3 version whilst going for a walk or you know you're not
trying to do something else at the same time then you're focused on this video without any distractions. And I can tell
you right now that like if you're not focused on this video, then you're you're kind of screwed, man. Woman,
person. Because if you can't sit down and listen to someone like who's got exactly where you want to be tell
exactly how to get there without your brain getting distracted and going somewhere weird, how the hell are you
going to build a business? Like, it's way harder to build a company and create value and be successful than it is to
just sit down and put your eyeballs onto a screen for three hours. Christ. Like I see this people like
people like in the program before being like how do you watch the videos like they're three hours long. I'm like dude
you can't watch a three-hour video. Like how on earth you going to build a business? You know it's way harder than
this. So that's the micro focus in the hour. That's what you've been doing recently as of watching this video.
And the macro focus. So this is in the year or in the decade or the century. you know you're focused on this business
without any distractions. So for example for the last three years I've been focused on one niche on one product
without getting distracted by other products or other niches or like you know another example of
macro focus for me in the last three years I've just been focused on making one YouTube channel.
I haven't made multiple YouTube channels and got all weird and complicated with I just had one.
So, you know, another another example of macro focus could be, you know, let's say that over over the course of a
decade, you just run every day and you get really good at running. But if you're doing loads of sports, you're
going to get half decent in some of them, but not great at one. So, if you want to win and you want to destroy
everyone, it's just macro focus for like five years. So, you should have the micro focus down. If you can't sit and
work undistracted for hours on end, you have no hope of building an eight figure machine. Like you're watching a video
about how to scale a business to a million dollars a month. If you can't sit and just watch the video, well, you
don't quite qualify, my friend. That's how it goes. So macro focus is about avoiding shiny objects, saying no to
everything that isn't contributing towards the goal, sticking to your niche, solving one problem with one
product for one person. Now, at this point, I hear you saying, "Well, yeah, that's great, Charlie, but
what do I focus on?" Like, okay, now I understand the importance of focus and the weight of it. What do I actually
focus on? Well, it's the Polaris star. So, the Polaris star is your goal. It's your vision, your mission, and then your
goal. Now, right now, you should have set a vision and mission. Now, I'm aware of if you're watching this in cons um in
acquisition genesis, then you won't have set a vision mission because you're not there yet. So, don't worry about that.
But if you are in consulting nana, then you should have done this. Now, it's time to set a scaling financial goal
related to the business that facilitates the achievement of the vision and mission. So really, this is just setting
a goal. So you should have a number in your head as to what you want to get to. And by the way, I know that we're
talking about scale here, but like if you just want to get to like 10 grand a month, that's fine. That's your Polaris
star. Don't be intimidated by me saying that 10 grand a month is not a scale. It's not scale. I can tell you that
scale is a million a month, $2 million a month, $3 million a month. At least in this online space, in the grand scheme
of things, scale is really like a trillion dollar company. And million dollars a month is absolutely laughable.
But in this online world, the the peak of scale is like a mil a mill, two mill a month, right? So don't be intimidated
or worried if your goal is just to make 30k a month. Like that's not my point. The point here is that you need a
Polaris star. So you need to have a goal. Polaris star is your guiding light because as we know, as you should know
this, in ancient times when sailors get lost at sea, they'd use the Polaris star to get their bearings. It would be the
the the cornerstone of the navigation system to find the way home. And the same's got to be true for you and your
business. Your Polaris star must rule your decision- making. Every decision you make for the business must be made
with the question of does it get me close to my goal. So now we're going to talk about asymmetries because the
question is well okay what do I focus on? And the real thing is that you want to focus on the point of leverage. You
want to focus on the thing that you can work on that by you working on it moves you closest towards your goal. So how do
we define leverage? Well, leverage is doing something that moves you closer towards your goal. And there's a million
things that you can do, but there's only a few things that will move you very close towards your goal. So, for
example, let's visualize this metaphorically. Let's say that your goal is 100 m away.
And you've got three things you can do. Thing number one moves you one meter towards your goal. Thing number two
moves you 20 m towards your goal. And thing number three moves you 60 m towards your goal. Which thing makes the
most sense to focus on? Well, it's probably thing number three. However, we can caveat this because let's say that
thing number two takes you 5 minutes to do but moves you 20 m. But thing number three takes you six years to do but
moves you 60 m. Well, it makes sense for you to do thing number two because if you do number if you do thing number two
three times, which is 15 minutes of work, then you're going to move 60 mters. But if you move if you do thing
number three once, it's going to take you six years. So, it's not just about how far
something moves you towards your goal, it's about how much energy and time it requires for you to do it as well. It's
not only about progression, but about input. And we can measure this on input and output. So, let me explain
asymmetries to you. So once you've defined your Polaris star, you need to figure out what gives you the most
leverage to achieve it. What should you focus on and where should your time and energy go? You want to learn to focus on
asymmetries. So knowing how to concentrate your time and energy is all about understanding
asymmetries. So what is an asymmetry? Like what the hell is this weird word? Well, a symmetries a symmetry as a as a
definition. Asymmetry means uh disproportionate input to output. So, it means putting something it means putting
very little into something to get a lot out of it. And I'm going to explain this in a second. So, for example, um if you
put um $1 into a slot machine and you received $100 out of that slot machine for that $1, then that would be
considered an asymmetric slot machine. Now, obviously, slot machines are rigged. But let's just say that every
time you put a dollar in, you got $100 out. That's asymmetry. If you were smart, you'd take the $100 and you put
them all back into the machine. And then you'd get, you know, $1,000 out each time. And then you get you'd put the
$10,000 you just made and put it back in until you became like the richest person in the world. And that's kind of what
these info businesses are after a while. And asymmetries are certain things in your business that you can work on
whereby the output measured as the progress towards your goal is extremely disproportionate to the input which is
the time and energy required to do it. So think of it and visualize it like this.
Here's an asymmetry. Little input big output. It's where we don't put much in. And remember the only
thing we can really put in. The only thing we have to give to our business really is our time and energy. So the
input in this case is quite small. It's not a huge amount of time and energy. But the output as a result of this input
of this input of time and energy, the output of this activity is extremely large and it's disproportionate. You can
see so the output which is what we've got out which is basically the progress towards our goal is significantly
greater than the cost of doing it. So what we're trying to do in business is we're trying to look for these
activities where we can put as little in as possible to get as much out as possible. So small input of time and
energy, huge output of progression towards goal. How do we measure to le how do we measure leverage? It's how
much it moves us towards our goal. But leverage is also measured not only by progress towards our goal, but how
little energy and time it costs us to get there. Remember the example. I'd rather take option two which is to move
20 meters every five minutes than option three which is 60 meters every six years.
And the thing about this is we can also invert this to understand anti-ymmetry. And this is where most people put their
time and energy. This is this is where most people don't understand. This is why people are very easy to beat by the
way once you understand how to think better than them. It's not about the offer and it's not about the copy and
it's not about the script. I know you think it is, but it's about understanding how to think. And if you
can think clearer and you have a better brain than the people that you're competing against, you'll you'll beat
them. Simple as. So, in this example, anti-ymmetry, we do not want anti-ymmetry. This is
this is like a big bad thing. This is where we put a lot of time and energy into something, but we get very very
very little output. So, you can see here the input the cost of our time and energy is high.
But the output or the progress towards our goal is really little. It's tiny. So in the example I gave you the metaphor
where like you know there might be option one which moves you one meter towards your goal but take let's say
that option one takes you a year to complete and you move one meter. That's a lot of time and energy for very very
very little reward. So it's still disproportionate but it's just in reverse. We want asymmetries where we
can put a little in and get a lot out. And we do not want anti-ymmetries where we put a lot in and we get a little out.
Now in my business, if you're wondering what the main asymmetry I focus on, it's the product. Really, all I do with my
day these days, for the last few months, last few years really, is just working on the product. And so the input for my
product is a lot. Like I put nearly all my time and energy into that. But it's still disproportionate just because I
use, you know, 24 hours a day and 3,000 calories a day of my energy into my product and thinking about it and
working on it. That's all my time. So this thing is as big as it can be. Like it's it's the the the asymmetry is is
ridiculous. Like I'm I'm putting in all of my stuff into this product. Everything's going into it. Every ounce
of time, energy I have, but the reward is huge. Like the output is massive. the progress towards my goal, which is to
make kind of acquisition easy, my vision, and to get to like 2, three mil a month. Like, it's huge. Like, it's
insane. I can I can just sacrifice like all of my time and energy for like my vision, and I I'll actually achieve it
if I do this product thing. So, don't be fooled into thinking that like an asymmetry has to be about putting a tiny
tiny tiny amount in because it's about the proportion. It's about the it's about the contrast. If you put I like
dude, if you put all your time and energy into one thing, all of it, and that thing made you like, you know, I
don't know, like 30 mil a year, well, it's probably worth doing to a degree until you find something better, right?
So, yeah, just a quick note on that. It's not just about putting a tiny amount in. It's about put it's about
getting way more out than you put in in proportion. So, I'm going to give you some examples
of asymmetries. So, you know, like the Carolina Reaper pepper, like if I I'm probably I won't bother googling it. You
can Google it. You know, you get like these really hot chilies, really hot peppers. Well, the
Carolina Reaper is the world's hottest pepper. And you know, if you if you ate a tiny piece of this, like I'm talking
like a like a 1 cm cubed, like a tiny tiny piece of Carolina Reaper, you would burn your mouth to a crisp. Like a tiny
amount of Carolina Reaper will cause an extreme amount of pain. So, this is an asymmetry. It's a small input. It's a
small thing, and it's an extreme output. small piece of pepper, extreme pain. In contrast, like if you ate a whole bell
pepper, like a big pepper, you'd feel absolutely no pain. And that's a big input for very little pain. Another
example could be one offensive word could cause more offense than a thousand offensive words. So, if you've got one
person and there's one word that really upsets them and you know it it it takes you all of let's say you I'm not saying
you should do this. This is this is not the point I'm making. But let's say that you wanted to upset someone, right?
Which is obviously not a nice thing to do. I'm not encouraging you to do it at all. So don't uncontextualize this. But
if you wanted to upset someone, like you could you could throw like a thousand insulting words at them, but there might
just be one word that really really upsets them. And so instead of instead of focusing on like spending hours with
a thousand words, you could say one word in like 2 seconds and completely infuriate that person.
Or you could buy someone a tiny gift and then that might mean they hold you in extremely high regard for the rest of
their lives. So you could spend $5 on someone and have that person as a friend forever just because you spent $5. Or
you could approach one random woman or man in the street and that could lead to having a happy marriage. Or maybe you
meditate for 10 minutes a day and that makes you three times more efficient at work. Or maybe you just cut out one type
of food and you cure 80% of your health problems. Or maybe, you know, this is another example, like if you want to get
drunk, like if you drink 200 milliliters of vodka, you're going to get drunk real fast and way more than if you drank a
liter of beer, right? So, you know, this is 200 milliliters is like a 20% of the of the liquid volume, but it's probably
going to get you way more way faster. And unfortunately, I can attest to this one from my university days. And
one random social exchange on public transport could get you your dream career. So you could just be on the
train and you could just say hi to some random person and talk to them for five minutes and then out of nowhere you get
an email like a year later saying, "Hey, do you remember me? I've got this job for you." Like it took you five minutes
and you get your dream career. So these are asymmetries. Tiny tiny tiny thing going in, huge thing coming out. Um some
other examples. So, I could make one YouTube video in 25 minutes and book 500 appointments. I've done this before.
I've made like videos that have booked hundreds of appointments. So, this could be like 400 grand in revenue for 25
minutes of work. Not bad. Or I could spend five minutes on a YouTube thumbnail and get double the views. Or I
could make one hire, like one small hire that might take me like a week. Well, I can actually, this is literally what
happened in my business. So, I made one higher. It took me one month. This was my sales manager. And it took me from
400k a month to a million dollars a month. like one month of work looking for one sales manager added 600k a month
in monthly income and you know one week of work well actually now it's really it's been like
two to three weeks of work to be quite frank um now I'm going to just format that so two
to three weeks of work could in theory add $1 billion to the market so you know if if if if by watching this video I
help a hundred people get to $10 million a year then in theory I've added $1 billion in new yearly revenue to the
market and that's how you get rewarded. Markets love people that grow them. So, you know, it could literally be the case
that just two three weeks of work contributes to another billion dollars in added value to the market. That's a
huge asymmetry. That's two to three works for a billion dollar. Now, obviously, I'm not going to make that
billion dollars. I'm not diluted in that sense, but you get the point. Now, one I could spend two minutes on a funnel
tweak and increase appointments by 2x. Likewise, I could spend two minutes on a funnel tweak and destroy my appointments
by 2x. So, just be careful there. Imperium's offer took me two to three days to get straight, but books just
1500 calls a month. You know, two to three days for like 30k appointments a year. Not bad.
And, you know, 20 hours of mindset training made me a millionaire. Well, every hour I spend on my program brings
thousands of people close towards their goals. So, you know what you're trying to do. Like, understanding that focus is
leverage is one thing because focus is leverage. Like you can multiply your efforts and multiply your time and get f
further and further towards your goal just by learning how to not get distracted and stay focused on one thing
and concentrate the resources you have. But when you concentrate those resources and you focus on asymmetries, not only
do you have the power and leverage of focus, but you also have the power and leverage of asymmetry, which means your
progress towards your goal is so much faster. So when you combine focus and you combine asymmetries, you you I mean
it's it's ridiculous. Like I can attest to this myself having experienced this firsthand just how like it's it's
apocalyptic. It really is. You'll just you'll just end the world in a good way. Like you'll end the market. You will be
the endgame. You will be the final boss. You will be the person that any new person comes into market thinks, "Bloody
hell, I've got to compete with him." I know this happens with with my market. Like some of my clients like, "I kind of
want to help people with client acquisition, but I've got to compete with you. I don't know how I'm going to
do that. Like I'm kind of frightened by that. I'm like this is what happens when you just focus on asymmetries.
It's pretty damn good stuff. The issue, the real issue is that most people in their business,
they spend their time on anti-ymmetrical activities. So most people are focused on building websites, messing around
with softwares, living a crazy lifestyle, just a load of crap.
Like it baffles me, man. I mean, it doesn't because people just don't understand. But like, you know, that
there might be someone that spends like, you know, like two months on their website. That's a lot of time, energy.
That's like, you know, 15% or whatever of your year. and like and then they build this website and then like no one
goes to it because no one knows who they are. Like it's just like what what the hell's the point of that? Like mate, if
you look at my website, I built this in like six hours. Like sure the results page took some
time to update, but like it's crap. But that's because there's no leverage here. There's no leverage in websites. All a
website needs to do is take someone through to your funnel. [laughter] It's it doesn't what else do you need? Like
this is the thing. It's the same thing with like you know like all these softwares that people buy and like you
know people who like you know spend all their time on social media. I don't really know what people do these days
because I've spent so long avoiding anti-ymmetrical activities that I just don't know. I don't even know what they
are anymore. God knows what people get up to. Like networking is another example. Now, networking can be very
effective if you're in a room with people that you want to be in a room with. But, you know, just like rocking
up to your local networking event, like what on earth are you doing? Like, if if dude, if there was a
networking event for info entrepreneurs that were doing a million dollars a month or more, I'd be at that networking
event. I'd be like, "Okay, I'll go there because I can actually get things from these people and learn things." But just
rocking up to like, you know, try and pitch your local accountant to $300 website, like that's not leverage, man.
Come on. Like, think about these things. Find the asymmetries. Find the biggest points of leverage, the things that move
you closest towards your goal that require the least amount of time and energy or at least little time and
energy in proportion to the outcome and you'll be way more successful. Like another one is like the lifestyle thing,
you know, like I see people who they think that the way to get what they want in their business is to like, you know,
put Instagram stories of them on boats with like supermodels. And it's like, no one gives a man.
Like, yeah, you'll sell some impressible teenagers into a $1,000 course, but really, like, I know that I know a lot
of the people that have those lifestyles, by the way, and a lot of them, they have it in check. the ones
that do well and the ones that are successful and the ones that show the lifestyle off as a marketing strategy
and that actually do make like 10, 20, 30, 40 million a year, they have it in check where they've still got the
operational business knowledge to get clients and keep them build teams and build infrastructures, etc., etc. So,
I'm not crapping on the lifestyle thing, but I am telling you that most people who do it, they're just they don't get
it. Some of them do, very few, and you'll know who I'm talking about. Asymmetry is leverage. Asymmetric
leverage. Little in, lots out. You can, if you can learn to isolate and conquer asymmetries, you will rule your market.
The question is, Charlie, the question is this, where and how do you find asymmetries and figure out where to
concentrate your focus? So, you got time, you got energy to spend. You got, you know, you can focus now. You know
you can concentrate. But how do we find these asymmetries? I given you a couple of examples, but how do we reveal them?
How do we know what to work on? How do we know where the leverage is? Well, yours truly are made of resource. So,
the asymmetries in your business are there and they're hidden in plain sight. The things that you need to work on,
they're pretty damn obvious, but you might not see them yet. In fact, we've already covered them in this video. They
can be measured. If you recall the conditions required for scale, you'll know what I'm talking about. So, your
goal is to scale, right? Your goal is to make a ton of money and print money and create the infinite money glitch. Okay,
so that's your goal. So what we need to do is we need to isolate the activities that move you closest towards that goal
as fast as possible. And so what are the conditions for scale for growth? Oh, I remember we come back up here
these things. These are the things that you should be focused on finding these these are the asymmetries.
So, you can see how I'm coming full circle here. Everything I've explained has an intent. It's like the karate kid
wax on, wax off sort of thing. Isolating specific conditions, working on them until they're favorable, and then moving
on to the next until you have them all lined up and ready to scale by increasing input volume. That is
asymmetric leverage. Metrics reveal asymmetry. The clue is even in the name for crying out loud.
[laughter] I think that's a coincidence, but it's kind of cool.
These are the asymmetric points of leverage you have for rapid explosive scale. Use the below table to find
asymmetrical points of leverage in your business and achieve your goal. Now, once again, you're probably watching
this from acquisition genesis at the beginning before consultant nana. So, the asymmetries I'm about to show you
are for info businesses. So to repeat, consultant nana is designed to help you create an info product and scale an info
business to a 100 to to a million dollars a month, right? To 100 grand a month, a million dollar a month. And
what I'm about to show you are asymmetries specifically for info businesses.
Now, what this means is that if you're running an agency or if you're running a personalized one-on-one coaching offer
and you're not yet at the high ticket info model, you can still look at these and you can still take inspiration from
these, but these might not be the things that you have to focus on because all you should be focused on right now is
getting to consultant nana because right now the most asymmetric thing you can do for your income is figuring out how to
sign 15 clients or at least if you've done the thing for yourself, you can go straight to consultant nana. So, that's
another thing. If you have done if let's say for example that you are trying to you you you you have solved the problem
yourself. So say for example you are an accountant and you've already built a seven figureure accounting practice.
Well you qualify to go to consultant nana because you've already done it yourself. But if you haven't done it for
yourself then you don't qualify until you've helped 15 people do it successfully. Once you've helped 15
people do it successfully you move to consultant nana. I can tell you and I promise you this. The most asymmetric
thing that you can focus on right now is getting to consult a nana. So I don't want you to concern yourself with these
things here. All I want you to concern yourself with is figuring out how to actually solve the problem you say you
can solve for 15 people. Figuring out how to get enough clients and sales calls to just test it and make it
happen. And once you've done it successfully for 15 people, then you can move to consultant nana. Once you've
moved to consultant nana, you can build the program, build the product around your knowledge. And then as you start
scaling, then you come back to this video and then you focus on these things. So I'm going to tell you this
now. You're going to watch this video now in acquisition genesis. You should be watching this video in acquisition
genesis before you re-watch it in consultant nana. But once you finish this video and you move through genesis
and you continue on your journey, you're going to come back to this video in phase four of consultant nana and you're
going to be tempted to skip it because you've already seen it. Do not. This is information that you must watch twice.
This is information that I have read over and considered and thought about for years and years every single day. So
don't make the mistake of thinking that you can just skip it. But that's my point. These are the asymmetries to
scale to a million dollars a month or 100 grand a month. But you don't have to focus on them now because if you want to
scale all you have to do is focus on getting to consult. Now you might have bought this program and you don't want
to start an info business. You just want to build an agency and get a 20 30k a month. That's absolutely fine. In that
case you can just ignore this bit. Okay. So here's a table of asymmetries. So here are some validity checks because
you can't really complete this table unless you've signed 30 clients and you've booked 120 appointments and 3 to
6 months have elapsed which is the longest length of your payment plan. So if you've got a payment plan of say 6
months then you need to let at least 6 months to you need to let at least 6 months elapse
on these 30 clients before you can determine the metrics because we're going to be talking about average order
value and lifetime value and return on ad spend. Okay. And you can't know that until you've had the chance to actually
fully let your payment plan collect and everything. So in essence, this is this is what qualifies you to scale 30
clients, 120 appointments. And what until you've done these numbers and got these things in place, all the numbers
and averages that you have, they don't represent a large enough data set to actually present an average properly to
you. We we have no regression to the mean until we've actually got validity with these numbers. So these are ranked
in order of importance. So, I've actually ranked the most asymmetric metric.
Tongue twister there. I've ranked the most asymmetric metric at the top for you as you can see. So, it's I've I've
basically taken um what I put here into a table for you in order of importance. So, we'll just come back down to where
we were. I think we were here if I'm not mistaken. Yeah. And so basically you want to put your
metric in here and contrast it to the metric that's required for scale. And I've set these conditions based on what
has worked for me and what I've seen work for other people. I've spoke to a lot of people that are eight figures and
it's all pretty unanimous that these are the numbers. So you can trust these numbers as as actual accuracies. And so
if you want to get to a million dollars a month or 500 grand a month or 250 grand a month or 100 grand a month, all
you need to do is find these numbers. That's all you need to do. That is your priority. That is your to-do list. That
those are your initiatives. It's not building a website. It's not building a funnel. You do whatever you have to do
to find these numbers. When you when you learn and understand that a business is nothing but a collection of numbers. And
if all those numbers line up in the right way, you will become maliciously successful. I don't mean malicious in a
bad way. I just mean malicious in the sense that you could destroy everyone if you wanted to. That's all it is. It's
just numbers. It's spreadsheets. And if you get those numbers lined up properly, you will absolutely eviscerate the
competition. So refund rate, dispute rate, less than 2.5%. Nightmare rate less than 10%. What's the nightmare
rate? It's how many clients make you want to pull your hair out. If more than 10% of them do, you're not ready.
Collection rate more than more than um more than less more than or equal to 50%. Offer validity, you've booked at
least 120 appointments. Profit margin equal to or more than 50%. Average order value of price, right? So your initial
upfront cash collection on all your sales must be at least 25% of your entire price. Cost per strategy session
or cost per call on ads no more than 200 bucks. Outbound appointment booking no less than 2.5%.
Ads day one rorowass no less than 1.5x ads LTV rorowass no more sorry no less than 3x show up rate no less than 50%.
your sales conversion rate no less than 25% and rep sales conversion rate no less than 15%. And so what you're going
to do when you're ready to do this and you're not going to be ready to do this unless you have an info business and
unless you've been through consultana. So don't worry about it now but you will eventually have to do this if you want
to get to a million a month and that might not be your goal and that's totally fine but I'm telling you anyway.
Um you're going to come in here. You're going to put your metrics in here like so. And then all you're going to do is
you're going to put whether or not it's in KPI. If it is in KPI then you have found the favorable condition and you do
not have to worry about it. But if it is outside of KPI then that is now a point of asymmetry for you. Okay. So once
you've done this exercise you'll have a clear list of everything that's in KPI and that's not. And then all you're
going to do is you're going to go through that list in order of importance and sort those metrics out and correct
them. And I'm going to show you the mental models on exactly how to do this in this video. And I know this video has
already been quite long, but I'm going to show you exactly how to do it. Okay? So, you know, some of them won't apply.
So, you know, for example, if you're not running ads and you're just scaling through outbound, which is kind of hard,
so I wouldn't recommend that. But if you're not running ads, then you just put not applicable. Likewise, if you're
just running ads and you've got no outbound, it's not applicable. And if you're not running ads, these won't be
applicable. And if you haven't got a rep, this won't be applicable. But you should understand the point of the
table. You put your metrics in here. You list if they're in KPI or not. And if they're not, now you have found an
asymmetry. and you know what to focus on. I promise you as someone who's actually done it, this is the thing.
It's it's it's knowing your numbers. It's looking at the numbers you need and then it's f it's matching the numbers
you have to the amount to the numbers you need and then increasing volume. That's how you grow a business. It is
not wildly complicated. It is just numbers. Your business is a collection of spreadsheets. And if those
spreadsheets all say the right thing, you have the conditions for scale and you can increase the volume and make so
much money, you don't know what to do with it. Okay, now if you're wondering where to find these metrics and maybe
even what they mean, there's a key here. You know, you know me, I like my detail. So if you need to know where to find
these metrics and how to basically locate them within your business, I've actually explain where to find them here
and you'll be able to find them. Okay, so that's the finding asymmetries exercise.
So the conditions that are out of KPI are therefore your asymmetries. These are the things where it's going to cost
you it might cost you a significant amount of time and energy, but it's the the disproportion of how close it's
going to get towards your goal is so extreme that it doesn't matter. Right? So this is where you need to focus.
There's nowhere else you need to focus. It's literally just the KPIs. It's the conditions of scale. I'm repeating
myself over and over again because I must drill this into your brain because I have your best interest at heart and I
bloody love you as a client. Like I truly appreciate and love you and I just wish someone screamed this at me when I
was starting because I would have avoided so much damn blood so much pain would have been avoided if someone just
drilled this into me non-stop. It's results. It's offer. It's appointments. It shows its sales. It's profit. You
nail these things against these KPIs. You list out your KPIs or you list out your metrics in contrast to the KPIs.
And if you don't have them, there's your asymmetries. There I have revealed the leverage. You now know or you know, you
might not know now because you probably haven't got an info business and you you might not be at the point where you're
scaling and you're ready to go yet. But when you are, you do this and you can come and hug me when you get to a
million dollars a month. Okay? So, you work your way down the chart. This should be your to-do list for the next
however many years it takes. That's all you should be focusing on is getting these numbers into. Nothing else. No
Instagram stories, no champagne, no crazy weird websites, no podcast visits,
no like, you know, no ego thing, no speaking gigs, no events, just the data. In later videos, we'll explore how to
troubleshoot and fix these conditions. So, you can sit tight for that. For now, we're going to finish the theory. And
remember, all of these metrics I've already figured out how to do myself. So
throughout the program, oh god, [clears throat] there's a little voice crack for you after 2 hours into a
recording. But throughout the program, all I'm doing is giving you systems that give a
sentent to these key performance indicators. That's how you have to see this. I'm going to give you the sales
script that converts at 25%. I'm going to give you the show system that gets 50% show rates or more. That might not
sound like a lot, but it's all you need to scale. Trust me, it's what I've done. I'm going to give you the system that
shows you how to get a 50% margin. I'm going to I'm going to show you how to get the appointments for the offer
collection, right? I'm going to show you how to build products that are insane that people don't ask for. Like, I' it's
all here. Like, I'm going to give you the full zero to $1 million a month package. I That's I promise. And I know
it's true because I've done it for myself. So, sit tight. Okay. Mic drop moment there. And really, it just comes
down to this quote from Archimedes. Give me a lever long enough and a fulcrum on which to place it and I shall move the
world. If you want to move the world, which is a pretty heavy thing to move, you just need big leverage. And big
leverage comes from focus and it comes from asymmetries. And when you combine focus and asymmetries, dude, you could
can move Saturn if you want. Christ, it's insane. So, finally, I'm going to give you well,
not finally. I'm not even halfway through the damn thing yet, but I'm I'm going to give you a to conclude the
focus thing. I'm going to give you an exercise called 100 units of time. This is a remarkably powerful exercise and I
strongly suggest you do it. So, I actually was introduced to this by my mentor Sam a long time ago. And what 100
units of time will do is it will force you to take this more seriously and it will force you and it will it will
basically encourage you to focus up. It will make you way more focused and it will make you way more
valued of your time. And what this exercise is designed to do is it's designed to basically make you more
aware of what you're working on or where your time's going. And then what you can do is once you know the asymmetries and
what to focus on and what to work on, really it's just a question of like becoming more aware of where your time's
going and putting more of that time into the things that move the needle into these asymmetries. So when doing this
exercise, just live a normal week. Don't make any extra effort just because you're tracking your time. So it goes
like this. So this is annoying to do but the reward in proportion to the pain of doing it is very significant. I mean
talk about an asymmetry. This is one of them right? So what you want to do is set an alarm to go off every 30 minutes
during your waking day for one week. Every 30 minutes. So from the second you wake up to the second you go to sleep
have an alarm for 30 minutes. And then every 30 minutes you want to note exactly what you were doing. So like pen
and paper or you can use a spreadsheet. And then you want to bucket your activities into categories. So like you
know for example throughout the week let's say one day you watch Netflix then you're watching Disney Plus and then
you're watching Amazon video another day. Like this would all just count towards shows or media.
And then you want to label each 30 minute time slot as value or waste. Calculate where your time is going and
then calculate how much time you're wasting. And this exercise will terrify you because all you have in life is time
and you're wasting it probably. So, you can use this resource here. And it's designed to look like this. You
got a whole week. You're going to have a timer go off every half an hour, every waking moment. You can see here. I don't
think you're going to want to do it until that early in the morning, but you can you can adjust this accordingly,
right? So, you know, you come in here. Let's say at 7 a.m. I'm just like, you know, driving to gym. And then in
category, I'd come here and I'd select driving. And this counts as waste. And if you're wondering what's value and
waste, well, value is something that moves you towards your goal and waste is something that doesn't move you towards
your goal. So, we can see here that driving is just a waste of time because it's not moving me towards my goal.
Okay? And if you want to extend these categories out, you can just drag them down like this. If I just remove driving
from here, I can just drag this down to get these categories. Same thing with this. If I just remove this, I can drag
this like this. Okay. So, you're going to come in here
every day and you're going to log in every half an hour what you've been doing. And then I've got some categories
in here. I've put a biological imperative. So, this could be like showering or going to the toilet or
sleeping or I don't know anything else that you do that like eating food etc etc. Reading non-fiction. These are just
the ones that I do right although I don't do doom scrolling and aimless YouTube doesn't happen anymore. I just
put some in that like I think a lot of you might do. So if you want to edit these categories to be more tailored
towards your life, which you should click this edit button and then you can basically add them or you can change
them and delete them. So every day half an hour you put in what you do, you categorize it and then you're listing it
as value or waste and then at the end of the week what you're going to do is you can basically calculate how much time
you're actually wasting. This will frighten the out of you. I do this all the time. Like I try and
do this like you know once every quarter, once every six months and like it is absolutely petrifying how much
time goes to waste. And I've been doing this for some time now. So it's still I'm still wasting time and like I've
been doing this for years and I'm still inefficient. And when I started like I was so inefficient it hurt like it it
was it was dreadful. So you know you want to see like where can you get more time? Where can you get more of this?
And you know, the more time you get, the more focus you can have in that time, the more asymmetries you can work on,
the closer you're going to move towards your goal. So you should do this. It it's not going to be fun for a week, but
trust me, do it. And until you make the unconscious conscious, it will rule your life and you will call it fate. And
that's a quote from Carl Young, which basically means that like where we where our time goes and what we do with our
time, it's a pretty unconscious affair. We're not typically aware or conscious of where our time goes. And until you
become conscious of it, well you're just like you're just floating through life. You're not really doing anything.
So that's the focus thing. So that's the first uh discipline that we have to go through and that's going to provide the
context and the preparation for the next discipline which is called throughput.
Now I say discipline but really throughput is not a discipline of study. It's more of an abstraction. It's a
mental model. Same with focus. But you get the point. So what is throughput? Well, I explained this briefly in I
believe Morgan's acquisition systems theory. So you should be familiar with this diagram or at least it should
remind you somewhat of a previous video. But I'm now going to like if your mind's been blown already. Like I'm going to
blow it again. Like I'm hoping that you now get the whole what to work on, how to scale, how to create the foundations,
and how to get leverage and get towards your goal fast and everybody else. But if that blew your mind, well then this
well this is going to really blow your mind. Like you're not going to have any mind left to blow after this video. So
there's three systems that must exist in your business and must be working successfully for scale to happen.
So at a macro level, a business can really be boiled down to three systems. At first principle, like what the hell
is a business, at least one of these online businesses? Well, there's really only three things to it. It's
acquisition, which is attention into leads and then leads into appointments. It's conversion, which is taking those
appointments and converting them into paying customers. And it's value delivery, which is delivering value to
customers through your product. So we kind of touched on this at the beginning but we also discussed how we need the
infrastructure as well but we don't really need the infrastructure like at first principle like if you don't have
the infrastructure like the operational systems and stuff then the business will break but in terms of the flow of value
through the business in terms of the conversion from you know if you remember this diagram we had here the conversion
from attention to profit there's only really three systems that we need and those systems are contained inside of
this triangle. And if you get them right, then you can convert raw attention, which is just a human being
basically fixating their prefrontal cortex onto your offer or your product for a very short period of time into
profit that we can do this and then we can start the infinite money glitch. So without further ado, let's talk about
these systems. So it's a trifecta. So we can visualize these three systems with the pipe. So the pipe is the
easiest way to visualize throughput. So think of your business like a pipe with three stages at a global level. So at
the macro, you know, 30,000 foot view, your business looks like this. The water represents value. And value flows
through your business in three different pipes. So pipe one is acquisition. This is the first stage that someone has to
go through to yield profit. And this is attention into interest into appointment into show. The the second stage is
conversion, which is taking someone who's showing up for an appointment and converting them into a prospect who's
actually paid you money. So that you're converting them from prospect to client. And then pipe three is value delivery
where we take them from new client who we've onboarded to beloved legacy client who's got the exact result they want. So
we're going all the way from stranger to person with result they want and the result of that will be profit. Now this
flow of value from system to system is called throughput. Don't know why I put a weird little twang on the th there but
I did and it should help you remember remember it. Throughput. Don't know why I'm doing that, but it's been a long
time in the recording already as you can see, but it's throughput. Okay? And the result of throughput is yield. So, this
is the thing that you get out of the system. Now, I don't want you to pay any attention to the red line or the blue
line or the green line yet because the red line obviously denotes a bottleneck or a lack of value flowing through the
system. This doesn't denote that value delivery is a problem in everyone's business. Although, actually,
ironically, it kind of is. This is just to demonstrate the different stages at which throughput can operate. You can
see we start with a lot and then typically as you work your way through your bit system in business. You'll
start with like a lot of tension and then you'll get a very few clients and then you'll make a little bit of money
and then you just repeat the process to make a ton of money. And the you know the the more open these pipes are the
more value can flow the easier it is. And obviously at the bottom here we have latency which represents time. So to go
from attention to person with result could take a year. So it might take a year to add enough value to make any
money. So this is obviously the global level at a 30,000 foot view. This is the entire business. Like really this is
your business. Simple three stages. Now just as we can visualize the throughput of a business at a macro bird's eye
view, we can also see throughput at a local level. So you know as I said the red bar is a bottleneck but for the sake
of the examples given I'm going to give you some more examples here. I don't want you to think that the third pipe is
where the bottleneck always lies just because it's red. It's just because of the the diagram, the example I'm giving
you. Okay? You can see here it's the example. So let's look at this on a more local level because this is this is the
global level. This is the macro business thing. Now let's look at it more locally. Well, we can look at it on a
local level in terms of acquisition. So the first pipe for acquisition is getting attention. The second type is
converting the attention into interest. And the third pipe is turning the interest into appointments. And the
yield of the acquisition system is appointments that actually show up. Now note as well there might be more than
three pipes at a local level. This is just a model. So there's not always just going to be three. There might be more.
So the local level throughput of the conversion system which is obviously the second stage in this business. So we can
break the second pipe into three pipes. The first pipe into three pipes is qualifying and discovering, pitching
and answering questions, handling objections and closing. So you can see here how like it's it's a three-step
process. Now once again there might be more than three steps to this like we might have to have negotiations or you
know payment terms or whatever but it's an abstraction. Okay. And then we can once again look at the local level on
value delivery. So once again you know with this with this pipe here we could break it into three pipes where you know
we have onboarding and information given support and results and it can get even more local than
this. So you can take bit a local level and then get even more localized. So you know I'm going to give you an example
here. You know typically each pipe contains another set of pipes that drives throughput even more local level.
So you know here in the first the first pipe of our value delivery system is onboarding the client as you can see
here. So in order for us to get the client results we have to onboard them of course through value delivery. And so
you know this this the flow of water here represents you know the closed clients from the previous system and
it's flowing into the next pipe. So we're going from from pipe two to pipe three here. But you can look at the for
example all of these pipes have deeper you know pipes to them. So let's look at this. Let's actually get let's actually
get um specific here. So we take the onboarding pipe from value delivery. Well we could look at onboarding on a
more local level. So local local level could be onboarding. So the first step of onboarding is taking the payment then
signing terms then requesting access and then watching the client watching the introduction video. So this could be the
you know the pipe inside of the onboarding pipe but then inside of the onboarding pipe you can have an even
like local you can you you can this is getting confusing but you get the point. It can go even deeper and deeper into a
local local pipe. So you know inside of value delivery we have onboarding. Inside of onboarding we have signing
terms and inside of signing terms we have finding and sending the template the client approving the contract
storing the signed terms and then the terms actually being completed. So this is another micro micro micro flur value
that must happen for someone to actually become a client. And then and I'm hoping you get the point by now it can go even
deeper to a local local local level. So inside of here, inside of this level, the client needs to approve the terms
and sign. So inside of this pipe, we can have more pipes where the client receives the terms. Then they then they
basically like through their email, they receive the terms and then they might have any questions or objections about
the terms and then the sales rep is going to reply to them and answer any questions or objections. And then
finally, the client will approve and sign the terms. And so we have a pipe inside of a pipe inside of a pipe inside
of a pipe inside of another pipe inside of another pipe inside of a pipe. This is and I'm if this is getting confusing,
bear with me for about 2 minutes and I'm going to show you a diagram that will make this really easy for you to
understand. Okay, but my point is that throughput exists not only on the macro level, i.e. acquisition, conversion, and
value delivery and yield, but it exists all the way down to the micro micro level to the client approving the terms.
And you can bottleneck at any stage of this process. So the this this method of thinking which is basically just getting
to the core level of any system in your business is imperative. Every business is simply the flow of value through a
ton of different pipes or systems. And your your company is compartmentalized into pipes like this. Every process in
your business relevant to the three big systems is a pipe. If all the pipes are open and ready to receive value, then
throughput will throw flow freely and you'll make a ton of money. So this is how throughput works. It's the flow of
value through the pipeline to make money. So I can give you another example. So here's the pipeline of
conversion actions required for people in my market to become a client through my YouTube organic attraction system. So
here's the example you should be familiar with that I gave in Morgan's acquisition systems theory where like I
explained the different actions that someone has to take in order to become a client through YouTube organic like
first principle that what do they have to do? Well each stage here you could think represents a different pipe and
the value is you know the water is flowing through this pipe and being converted from different stage to
different stage until ultimately they pay. So each stage is like a mini pipe and all the pipes are connected
together. value conversion from state to state flows through this big long pipe which makes us money. Every single
component and system of your business can be broken down like this into first principles and it's a remarkably
powerful way to think because now like you can define any problem really easily. So if your business isn't
working, you can see exactly what's going on. So I'm going to give you a diagram that should make you um quite
frankly uh quite excited. So, barrel, faucet, pipeline, bank. Trust me, it's not this diagram. I'm going to give you
another one. Okay? So, I want you to do this. I want to get I want to get metaphorical with you for a second here.
I want you to visualize your market as a huge barrel of water. So, every just imagine that your niche in your market
big old barrel of water. In the same way that water needs to be filtered before it can be drank, this raw value needs to
be converted many times before it can be cashed in on. So, I'm sure if you were thirsty and you came across a random
barrel of water in a dirty street somewhere, if you were going to drink that water, you'd probably filter it
many, many times with a filtration system before you drank it. Okay? And the same thing is true with your market.
There is a barrel and in that barrel contains raw value. It's water that can be drunk but that water has to be
filtered and converted through many different things before it's safe to drink. It has to go through charcoal
filtration. It has to be might has to be chlorinated. It might it has to be converted many times into different
forms before it's safe. Now the rurest form of value straight from the barrel is attention.
So this barrel here represents all of the attention in your market. Remember the diagram I showed you earlier with
the system where the first principle input of any business is the attention of a niche. This is the first thing
obviously you could say your energy and time is an input as well. But on the conversion mechanism level the only
thing that goes into your business is attention. And so well how do we visualize this and and metaphorically
understand it so we can use it? Well, we can understand that all of the people in your niche are barreled into one big
barrel and this is all the attention in your market represented as water. So, I know this is abstract. I'm going to make
it concrete in a second, but just imagine for a second big old barrel full of water and that water represents the
attention of your niche. Now, ads, content, and outreach are all faucets that you can attach to the
bottom and turn on to start extracting the value in its raw form and start converting it. So somehow we need to tap
into this barrel and let water leak out into a pipeline so that we can convert that water to make money. Now this is
all very abstract. So I promise I'm going somewhere with this. So let me explain. Are you ready to have your mind
blown d? Okay. What the hell is that, Charlie? Let me explain.
To better explain, I've mapped every single pipe of the easy grow throughput from YouTube ads. So, you know how we've
talked about throughput here where we've got all these different pipelines. What I've done here is I've taken the liberty
of mapping every single pipe that I need to convert this value through to make money. And you can see I've got three
stages here. I've got my acquisition, I've got my conversion, and I've got my value delivery. And so we're going to go
through this diagram and I'm going to explain how I convert raw value, which is attention in the market, how I
extract that raw value and convert it through my pipeline to ultimately make profit. So let's have a look at this.
You can find this as well. So this barrel is the market. This barrel represents it's full of water and
that water represents attention. The raw value, the purest, rawest, raw material form of input for my business is
attention. What I can do is I can attach a faucet or a tap to this barrel. And I can turn
that tap on by running ads, making content, or doing outreach. So, how do I get this attention? Well, I either need
to run ads, make content, or do outreach. So when I have an outreach system or a content system or an ad
system, it's like attaching a faucet to this barrel and turning it on to extract attention. And how much attention you
extract depends on a how much you spend, b the quality of your content and how much you make or c how much outreach you
actually do. So if I do one outreach, I extract one unit of attention. And so what I've done here is I've
mapped EasyGrow's conversion journey from raw value, i.e. water from the barrel all the way to money coming out
into the bank into profit into the bank account. This is specifically for my paid ad
system. So it might look a little bit different if I was running content or outreach, but I thought I'd just use a
paid ads example because it's the easiest one to comprehend. So we have the barrel with the water, the
attention. We have the faucet or the ads. I turn the faucet on. If I want to turn the faucet on more and get more
water out, I spend more on ads. The water, i.e. the attention in its rawest form flows into the first stage of the
pipeline. The first stage of the pipeline is the hook. For my ads, I have to hook people. You've probably seen my
ads before, maybe you haven't, but the first 5 seconds. So if people are hooked properly, the water can flow through
this pipe into the next pipe, which is where I then make them an offer. If the offer works, then they click on the
link. If they click on the link and that works and the funnel works, they opt into the funnel. If the landing page
works, they opt in. And then if the opt-in page works, they watch the VSSL. Now then, a couple of things can happen
here. If the VSSL works, then they'll schedule um they'll look at the Cali form and schedule an appointment. And if
it doesn't work and you know and they don't they don't schedule an appointment, then I email them, retarget
them, rehook them, and then get them to schedule again. So this is the first stage here of value conversion. So if we
go up to schedule, I've gone from raw value, which is just pure attention in the niche. I've captured it with ads and
I've converted it through hook, offer, CTA, opt-in, VSSL, emails, retarget, rehook and calendarly form and schedule
into a confirmed call into a call. So at this point, we've gone from attention to call to appointment. Then I confirm the
call, send a confirm email, get the rep to introduce themselves via email, send reminders, and then we get a show, we
get a show up. So these things here confirm confirm introduce cannonly these this is the conversion mechanism
designed to actually get an appointment to show up. So there has to be these stages and this conversion of the value
to get the show up because if if I don't get a show then nothing happens. There's no value can flow through the rest of
the system. So that's the end of the conversion system. That's that's system one in yellow. We've gone from attention
from the barrel to an actual appointment that showed up. So then we have to do the sales call. So we state the agenda
as the first pipeline. If we don't do this properly and we completely screw the start of the sales call, then no
more people can flow through the pipeline. So we have to get it right. Then we qualify,
discover, pitch, answer questions. This is our sales process, by the way. Answer questions. Then we pitch the price. Then
we handle objections. Then we negotiate the payment term. Then we do the financing or the payment. Then we set
their expectations. Then we send over the contract to get them into the program. Then we send then they send a
school request. Then we configure Stripe. We wait 24 hours for obvious reasons. Um well for they might not be
obvious but there are reasons. And then we grant access. So what you can see here is this is our conversion system.
So the input to the conversion system is the output of the acquisition system and the input to the value delivery system
is the output of the conversion system. So we've gone from raw attention from the market and we've converted through
the pipeline to the point where we now have a client and they're actually in the program. So now is the third and
most important stage of this whole pipeline. Well, all of the all the pipelines are pretty important, but you
can see how obvious this is and how easy it is to actually understand. Like, this is my business. This is literally what I
do. This is how I make money. Like, it's not this it I'm pulling back the curtain and just purely revealing this thing to
you. So, once someone has access to the program, we have to actually get them results. So, we do this by having them
watch the introduction video and make an introduction post. And then they watch Acquisition Genesis, which is what
you're doing right now. And then they watch Selfrcendence, which is what you're going to do next. And then you're
either going to go and build outbound systems or go to Consulting Nana. If you go to Consulting Nana, if you qualify
for this and you go, then you're going to build your program, launch your program, and then you're going to come
back to the outbound systems. And then you're going to build those. And then you're going to start building sales
systems to deal with the appointments you get from the outbound systems. Then you might build inbound systems and paid
systems. And then this is the big one. This is a huge pipe. It's obviously not huge in terms of like its length, but
this is a big one that people forget is time. Once I've given you everything you need to get results and you've got the
information and I've supported you properly, well then I just have to give you some time because you know if you're
making three grand a month right now, it might take you 12 months to get what you want. It might take you 12 months to get
to 100 grand a month. Like I've trust me, I've seen people do it before, right? Like when you look at our client
interviews, it's important to know that that's usually like 30% of the results we've actually got because a lot of
people don't want to be interviewed, which is fair enough. Um, but we have to give it time. So, you know, we we give
the the process time after having given the cause and we have to wait for the effect. There's some latency in place
there. But once time has elapsed, you'll get your first result and then what will happen is you'll
start to post wins and then you'll do a trust pilot for us. I hope if you get results and then you know you might do a
client interview but then you'll get more results more results and more results and then it will come to the
point where you know either you upsell into a mastermind or you renew or you don't trigger the guarantee and then
money is made. So the final stage in the pipeline the final thing that can mess up is if you don't get results and I
know you will because literally everyone that goes through this program gets results. So it if you do the work like
you'll be absolutely fine. But the way that Bow and I make money is when people upsell into the mastermind, which is as
of me recording this right now, you won't know about the mastermind. If if you're watching this now, but when you
watch it in the future, you should know we've got one or renewal or if the guarantee is not
triggered, which it never is because the program actually works. So when that happens, the money comes out into the
bank. And so we go all the way from eyeball onto ad, which is literally just attention represented by this here, all
the way through this conversion system, acquisition system, through this conversion system, through this value
delivery system without skipping a single step. And then me and B make money. And then if you're smart, which
we are, and which you should be, what you do is you take this money and you reinvest it back into getting more of
this. And then you run it through again. And so when I showed you those metrics earlier and when I told you that that's
all you need to be successful, I truly meant it because you can map every single stage of this pipeline journey,
usually with data. And if you can do that, you understand that making money with your business is
just about fixing these pipes and getting the numbers in order and then bam, you're successful. Like it it's
literally just this. This is how I make my money. This is how I've gone from zero, dead broke, like university
dropout, living with my parents with no money and no prospects and and nothing to nearly now well basically just just
over a million dollars a month in like six years, seven years. And if I knew this, like if I knew this at the very
beginning, I probably would have done it a lot faster. So now I'm telling you this so that you can do it a lot faster
and then I can add more value and make more money. So you get the point and my entire life
consists of optimizing this pipeline and working on the pipe. So I so more value more and more value can flow at a more
and more optimal efficient rate. And really if you're wondering like what I do with my time, well I spend most of my
time working on the product because you know it's like the more results I get you the happier you are.
the more likely you are to sell into the mastermind, the more likely you are to renew and the more likely you are to not
trigger the guarantee. Like no one triggers the guarantee because everyone gets the results. But also like if
you're watching this video right now and like you're set for renewal in like a year or whatever or like you're looking
at the mastermind like dude if I get you to your goal like are you going to renew? Probably. Are you going to buy
the mastermind? Probably. Like you know if you've given me x amount of money which the amount of money you've given
me now so you know how much money you've paid right? And if I help you 10, 20, 30, 40, 50, 100x that money, which I
know I can, then it probably makes sense for you to pay me again or to pay me more money to help you do it more. So
like this is what people do. You know, we get them results and they renew and we just make a ton of money. So you see
how this works. Everything goes into the bank and then that money is taken and it's reinvested and put back in.
Obviously, you know, you keep a ton of this money into profit, but then you you put more back into advertising and you
just cycle through this machine and again and again and again and again. And that's how it works.
If I want to scale easy grow, all I have to do is increase the ad spend and the number of sales reps I have. Now, I'll
do this slowly over time. You don't just randomly double your ad spend suddenly. You do it slowly over time. You're
you're methodical. You're tactical. You introduce sales management systems. You know, you might have to introduce like
qualification systems or, you know, more sales reps or you might have to scale the ads horizontally or start a new ad
account or try a different platform. But you have to do it slowly and check for leaks or issues in the pipeline as you
grow. You you you have to be diligent and vigilant of this pipeline and constantly keep an eye on it to know
what's happening. So the question then becomes, okay, I get the pipeline thing, but what happens when one of these
things bottlenecks? Like it looks great and it looks fantastic in theory, but how do I fix this thing if at one stage
like that one of the pipes is really thin? Like what happens if I don't know if I can actually amend this, but like
what happens if like suddenly out of nowhere like one of these pipes just does this where it doesn't let much
value flow through because it's really small in comparison to the other ones. Well, fortunately enough for you, uh why
is my not letting me undo that? That's rather annoying. I don't know why, but let's just replace
it before we move on because you're going to come to this bit like so. How do you know like how to fix a
bottleneck? Because the only thing that's going to screw you up here and the only thing that's going to reduce
the flow of value through the pipeline and therefore completely screw you over is like bottlenecks. You know, where one
of these pipes is just like thin and doesn't let much value flow through. Basically, it's broken. Well, let's
let's think about this. So let's talk about bottlenecks. So a bottleneck is a choke point in one of your pipes. It's a
point that is essentially fundamentally broken whereby whatever input is entered into it is not converting to an output
at an optimal rate and will not allow value to flow through a rate to be considered working. Now a system
basically defined as a set of pipes can only yield as much value as the tightest bottleneck will allow. So I'm telling
you right now you can have all of these pipes. There's 51 here. I think I think there's 51. I counted them uh give or
take. There's 51 pipes here. I could have 50 of these pipes flowing perfectly. But if one of them is
bottlenecked, every single other pipe is therefore restricted to the one pipe that is bottlenecked. So it doesn't
matter. You're going to have 99% of these pipes can be absolutely fine, but if one of them is screwed, they're all
screwed. Especially if it's early on in stage, you know, like say for example, like you
know, I I got you into the program and you know, every single client just didn't give it time. Every single client
like let's let's say a week went by after you joined the program and you hadn't got results and then like you
panicked and freaked out because I didn't set your expectations or the reps lied to you, whatever. And then if
within within one week everyone asked for a refund, that's a bottleneck. the bottleneck would be the time thing and
then it doesn't matter like I'm not going to make any money even though I've converted you all the way through this
stage. I get right to the final hurdle if I if this thing's tight like and it's not going to let value flow then I'm not
going to make any money. So you have to have it's not that one pipe is more important than the other. It's that they
all have to be flowing in tandem. Your job as an entrepreneur is essentially to identify, fix and release
bottlenecks inside your business. The faster you do this, the more efficient and scalable your business becomes.
Visualized, we can imagine traffic merging from three lanes into one lane. The flow of traffic is fundamentally
restricted to the point at which the least cars can pass through. And this bottleneck will prevent the flow of
value and create a traffic jam. So if you want to think about what a bottleneck is in the real world, well,
you can just think about a traffic jam and visualize it like this because, you know, the road allows three cars to flow
through it, which is, you know, three units of value. But at this point, you know, due to poor design or whatever or
traffic or like road works, we h all the cars have to funnel into one lane. And because of this, we have a backlog of
value and not much value can flow through. And I'm sure you've experienced this before. So, how do we identify a
bottleneck? Well, we're using metrics and KPIs. So, sorry if you can hear my chair squeaking around here. Um, been
sat in the same position for two hours now, two and a half hours. But you can use metrics and KPIs to define
bottlenecks. So if you recall earlier, we set the KPIs for the favorable conditions required for scale and you
know based on that you can find them here. So like I said to you right you're probably not going to do this exercise
until you're at the point where you've done consultant nana you're ready to scale but the point is clear you should
understand for the future of your business that it's just about numbers and so if one of these metrics is out of
KPI then you have a bottleneck. So bottlenecks and asymmetries in your
business are kind of similar in regards to the fact that whatever is most bottlenecked is usually where the most
asymmetric point of leverage is for your business. This means no matter how much the entire machine will be restricted at
this point, no value or no volume can flow through. This is why you cannot scale until you've opened all these
pipes and fixed these bottlenecks. And how far you out out of KPI depends on how tight the bottleneck is. So the
question then becomes well how do we troubleshoot metrics and actually find bottlenecks. So like you know what I'm
trying to do here is give you a full stack rationale of thinking. So like how do we actually troubleshoot metrics?
Like how do we find bottlenecks? How do we identify them? Um because I can tell you that most of fixing bottlenecks is
identifying them. It's kind of like I'm not sure which famous scientist said this. It might have been like Newton or
Einstein or someone, but this this quote says that like if I had an hour to solve a problem, I'd spend the first 55
minutes understanding it and the last five minutes solving it. And what whoever it was, one of the famous
scientists meant by that, like Newton or Einstein, I get them confused. What one of those scientists meant is like most
of the solution, most of the problem solving is just done in the understanding. Like once you get really
really clear on what the problem actually is, solving it is usually pretty damn easy. It's just getting
getting it out and exposed is is the hard part. So bottleneck identification. So we use
conversion rates to track the efficiency of conversion between pipes. And obviously these are represented as
percentages. So if you take a 100 calls and close 10, then your sales conversion rate is 10%. Now we can also measure the
efficiency of conversion as a cost and these are represented in dollar form. So, for example, if you spend $10,000
and book a 100 sales calls, then your cost per call is $100. We don't track metrics along all the pipes because some
pipeline metrics are impossible to track. So, you know, I can tell you, for example, in the pipeline system, I do
not have a metric on how many of my clients request to join my school group because I know that if someone's just
paid me x amount of dollars, they're always going to request the school group. It's the same thing with like,
you know, I don't have a metric to make sure that everyone's being granted access properly because they are. It
just happens. Right now, if if I started to have a problem around access granting, I'd look at tracking it. But
like another example is like I don't have a metric on how many of my clients build my inbound systems because I just
can't see. It's kind of the nature of the info thing. So I can't track this entire pipeline, but I can track
keystone metrics along the way that allow me to determine whether value is flowing. So for example, I can
definitely track how many client interviews we get and I can definitely track like how many mastermind upselles
we get and how many first results and win posts we get and trust pilots we get. I can track these things but you
know I can also track how many intro posts we get. I can track how many people do um consultant nana. So you
know at different stages I can see if value is flowing or not to determine whether it's like pipeline backed or
not. So because we want to hone in and focus on the max macro keystone metrics and moving the needle. So the point I'm
making here is you don't want to track every single little thing in the pipeline. You want to focus on what I
call macro keystone metrics. So a macro keystone metric is basically one of these things here
that really moves the needle and it's the big boy metrics that you want to track. because you don't want to track
like how the rate at which people have been granted access because it should be 100% anyway, right? So what is a macro
keystone metric? Well, this is a metric that takes a measurement of the efficiency of an entire system within
the pipeline. So this is essentially like a vital in the human body and takes an overall measurement of a certain
piece of the business. For example, appointment booking rate is a macro keystone metric for cold outreach or
ROI, return on investment could be a macro keystone metric for paid ads or for the entire business, profit. So
profit is the main macro keystone metric, the profit margin and how much you make. Another example could be the
sales conversion rate to measure the effectiveness of this entire process. So you see the point. So if there's an
issue with the business, here's how you define it. You start by knowing your KPIs and then you assess the macro
keystone metrics and if one of them is out of KPI then you go to the secondary metric. So like if you've got a problem
and if if your business if something in your business isn't working and you're bottlenecked somewhere, you know, you're
obviously going to be bottlenecked somewhere. If it's not working, you're not making profit. Well, you you get
your KPIs up, you look at the macro keystone metrics, you find the one that's out of KPI, and then what you do
is you have to understand that macro keystone metrics are basically an aggregate of lots of micro keystones or
lots of micrometrics. So for example, if I'm looking at the appointment booking rate of a cold loom system, then I might
include open rate. I might include loom view rate and I might include I might include the positive reply rate. I might
include the loom watch rate and how much percentage of the Loom people have watched to get an aggregate of the
overall appointment booking rate. And so end keystone metrics, these big boy metrics are comprised of lots of little
metrics that must all be in tow. And so if there's a problem with one of the big metrics, usually it's just a question of
fixing one of the little metrics downstream of it, which is significantly easier to do. So what we want to do if
your big one is out of KPI, is you go to the secondary metric, which is the metric to the left of the metric. And
I'm going to explain this and visualize it in a second because it's very very abstract. Step three is you work
downstream to the tertiary, quarter, etc. metrics until you find the problem. So let's visualize this. Let's actually
give you a visual. So literally this is exactly how I think about metrics. It's how I visualize them. It's how I define
bottlenecks. And I've done this every single time I've had a problem in my business. So what we can see here is a
little key. So the star represents a pipe that's performing inside of KPI. So a system inside of the business
that's within key performance indicator. The warning sign represents that a pipe is out of KPI. The blue line that flows
through represents a healthy throughput volume. The red line which flows through
represents an unhealthy throughput volume. So a constriction. This arrow refers to metrics being
upstream. And this arrow refers to metrics being downstream. So pipe A is downstream of pipe G in the same way
that pipe F is upstream of pipe B. And so when you're analyzing the systems of a metric, they work on a line or sorry,
when you're analyzing the metrics of a system, they work on a line like this. And we have the keystone. I've got two
diagrams to represent that. The keystone metric is the primary metric. This is the first metric that we're looking at
to diagnose a problem. These are the big boys. the profit margin, the appointment booking rate, the cost per strategy
session, the sales conversion rate, you know, this is the big boy metric. Okay. And then usually the big boy metric,
the, you know, the the macro keystone metric is going to be upstream of secondary, tertiary, quarterary,
quinary, senary, and septenary metrics. Now, there's not always seven, you know, or six other metrics next to the primary
one. Sometimes there's just one or two. But in this example, you can see there's a lot of upstream metrics or a lot of
downstream metrics that could be affecting this this one that's upstream. So pipe G and the conversion rate of
pipe G, which is the one that we care about, is upstream to six other metrics. And if all these six metrics are inside
of KPI, then we'll find that pipe G is absolutely fine and flowing. But if pipe G isn't fine and isn't flowing, it means
that downstream of it somewhere we have a bottleneck. So sometimes this is where it gets confusing because pipe F here we
can see is inside of KPI because it's got a star above it but there's a unhealthy throughput volume. So how is
it that a pipe that's inside of KPI can have unhealthy throughput volume? Because sometimes a pipe can convert
just fine and be within KPI just to have a volume constraint from downstream bottlenecks. So this is fine.
Pipe F is absolutely fine. We don't need to touch pipe F. But because pipe E and pipe D are out of KPI, the throughput
has already been restricted. So not enough value can flow through pipe F for us to consider it working, but it's
working. If that makes sense. It's within KPI, but not enough value is flowing through, which means the problem
doesn't lie with pipe F, but it lies with pipe E. And because pipe E isn't in KPI, we're going to go to pipe D. And
because pipe D is not in KPI, we're going to look at pipe C. But with pipe C, we can see it's in KPI. So now we
know the problem is definitely with pipe D. So we'll fix pipe D first and then we'll let the value flow and then we'll
see if that fixes pipe E. If it doesn't, then we fix pipe E and then it should flow fine through pipe F because this is
within KPI and then pipe G should in theory be fixed. So this is how we diagnose and fix metrics is we see them
as pipelines that are upstream and downstream of each other. and we start with the keystone and we work our way
backwards. So, you know, if this was if this was like ROI on ads, this could be cost per strategy session and then this
could be, you know, the I don't know like cost per appointment and this could be cost per lead and then this could be
cost per um cost per like opt-in or that would be a lead I suppose but this could be cost per click and then this could be
like cost per view and then this could be the cost per thousand impressions. So you see my point like cost like the
overall ROI of an ad campaign will be fundamentally influenced by how much it costs to get an appointment or how much
it costs to get a client and how much it costs to get an appointment because to get a client we have to get an
appointment and then to get an appointment we have to get a lead. So how much does it cost us to get a lead
and then how much is it going to cost us to get a um uh like a what you call it? a um a click, then how much is it
costing us to get a view on the ad? Then how much is it costing us to get the impressions? Like a view is obviously on
YouTube. So that's obviously like an abstract idea hopefully made somewhat concrete. You need to understand how to
do this because if you're going to be building acquisition systems and you don't know how to do this, you're kind
of in trouble. But you always work your way backwards and downstream. I might I'm going to encourage you to just
rewatch that last five minutes again just to solidify and drill that point home because it's very important you
understand. So go and do that now. So yeah, I've kind of given you the example here. Um, so pipe G obviously keystone
metric. It's out of KPI. Let's head downstream to find the issue. So you know, pipe G's out. So we're looking at
pipe F. Pipe F is within KPI but still has poor throughput. A pipe can display unhealthy throughput but still be in
KPI. This means the conversion mechanism works and is within KPI, but its throughput is bottlenecked from a pipe
downstream. We'll need to confirm if volume in brackets data has flowed through here to know whether or not this
measurement has validity. So that's pipe F. So you know then we're going to move on to pipe E because we can you know
that the issue is still downstream and we're going to look at pipe E and we're going to basically be like okay well
this is out of KPI. We need to fix this if there's enough volume to conclude this conversion rate is accurate. This
is an important thing here because in pipe E not much value has flowed through this thing because pipe D is
bottlenecked. So whilst it says here that pipe E is out of KPI, we need to be certain that we've had enough data
flowing through to know that that conclusion is valid. And the same thing is true for pipe F. So be very careful
when deciding on whether or not a pipe is within KPI when you don't have much data to play with because of further
downstream constrictions. Before we claim it as a bottleneck, we need to confirm it has the data. Okay.
Now, we also need to check further downstream to see if it's the source of the issue because if we don't fix the
source of the issue, then throughput is not going to flow. So, like here, if we just fix pipe E, it doesn't really
matter because pipe D is the problem at the source. So, you're always going to the source of the problem and then
working your way backwards from there once you fix the first one. So, pipe D is the same thing. We need to fix pipe D
and then pipe C, B, and A, these are all within KPI. Volume is satisfactory for the inputs. So, we know the issue lies
with pipe D. So once again to to iterate this point with ads, pipe A could be cost per impression, cost per thousand
impressions, which is fine on YouTube ads. Pipe B could be how much it's costing us to get a view, which is when
an ad is viewed for more than 5 seconds on YouTube, which is in KPI. Pipe C could be how much it's costing us to
actually get a click, which would indicate to us that this is in KPI. This is fine. So we know that everything up
to getting people to click is within KPI. And then pipe D is where it massively falls off. So the click is
fine, the view is fine, the impressions are fine, we're spending well on ads. The issue lies here. Now, what happens
from going from a click to a opt-in is obviously going to be the funnel. It's the it's the initial landing page of the
funnel. So, we're going to make some amendments and some adjustments to the landing page because this is where the
problem lies. It's pipe D. So, we're going to come in, we're going to fix the funnel, we're going to try new things,
we're going to experiment, we're going to remove things, we're going to add things, we're going to use knowledge or
external um opinions to to improve this. And then by doing that, hopefully we fix pipe D and then value flows. And then
we'll see if if pipe is still a problem. And if we can validate that this is out of KPI, we'll fix this next. If we can't
validate it, we'll wait and see. Because then if pipe D is flowing and pipe D works just fine, then we know we've
fixed the opt-in page. But then if pipe E isn't working and pipe E isn't flowing, then we know that well it's the
VSSL because the thing that comes after the opt-in page is the VSSL. And so if that's not working, then we have to fix
that and change that. And then once we fix that, if pipe F is within KPI, then we're going to get the appointments. And
then if pipe G is still out of KPI, we know it's going from appointment to sale. And then it's the sales system.
And then we have to drill into the entire sales system. So that is how you manage metrics. I know that it's a
little complicated and weird, but that's how you have to think about it. Okay, downstream, upstream. So, I've actually
got my ad metrics here just to share them with you and show you. Um, just an important thing on the validity.
So, conversion rates and measurements upstream of the original bottleneck can only be deemed accurate or valid if
enough volume has flown through. So, I've already explained this to you, right? we if we we have to be very
careful determining whether or not a pipe is within KPI when not much volume's flowing through because there's
not enough data to actually make a point. Like if I said like oh pipe E is out of KPI and let's say that pipe E is
the measurement of um of leads into into appointments. Well the problem with that is like if I've only got like 10 leads I
don't really have enough data to know if that's like a thing. It's not regress there's no regression to the mean there.
There's not enough data to decide. You have to make sure you've got a large enough data set to make an accurate
decision. So I don't so I wouldn't call that. So you know I'm just giving that example
there as you can see. So here's the thing. Here's a very important rule in systems thinking and in throughput
thinking. If the end metric if the keystone macro metric is within KPI then you don't with it. Okay very
important lesson and I will repeat that lesson. If the end metric, if the keystone macro keystone metric is within
KPI, do not with the system. So, here's an example of our 2023 ad spend data.
So, this was before we scaled. You know, you can see we spent like $489,000
on ads in 2023. We missed a couple of months at the start because we didn't start until April, but you can see how
much we spent here. And you can see our view rate on our ads, you know, is is 5.6%. You can see the impressions and
stuff. You can see the cost per mile. You can see the cost per strategy session, cost per call. Now, what we can
see here on the far right hand side, because what we're looking at, remember how it works, like the most important
metrics at the end. And I say most important, like the the main metric that measures the entirety of the system is
at the end, and the one that measures it the least is at the front. Like this is how a spreadsheet works because we we
track the impressions which is the first thing to track here and we track the cost per call here which is the last
thing to track. And so what we can see on this spreadsheet and this is what I used to do is I can see here that my
average cost per strategy session here is $149. So this system is within KPI because if
you remember from the um finding asymmetries exercise, we only need a $200 cost per strategy session to scale.
So I know that $149 is absolutely fine. What this means because this is a measurement of the entire system because
it is the macro keystone metric is that this whole thing is within KPI. Now some idiot might come along and look at these
metrics and think oh but your landing page conversion rate is out of KPI because you know ads have their own
unique KPIs and we'll talk about this when you get to the paid systems modules. And you might think like oh
well 6% is no good. You have to change the funnel. But the thing is is I'm like you can see here that the um landing
page conversion rate is only 6%. You know, and this isn't good. This is out of KPI. You want like a 15% landing
page conversion rate or 10% really. We're like six. We're way off the mark. However,
like the problem with this with changing this is that the macro keystone metrics in KPI and that's all that matters.
Metrics are nonlinear affairs. This means that improving one metric can be at the detriment of another. You don't
want to overoptimize because if the macro keystone metric in this case CPSS is within KPI, do not with it
because it's riskier for me to come in here and mess with the landing page because the landing page is contributing
to the CPSS. So, if I come in here and change around the landing page and stuff, I could
completely botch my cost per strategy session. And you might be like, well, how the hell would that happen? Like I
could like Sam Evans famously like 2xed his um landing page conversion rate like literally doubled his landing page
conversion rate but in the same tick doubled his cost per call and I'm not it's not a joke like there's so many
examples of of very prominent marketers making this mistake and I think Sam did that once then learned his lesson like
you know there's very common examples of very famous marketers doing this where they they screw with a you know Even
though the macro things in KPI, everything's flowing, they start screwing with it. Like it's if you want
to get more out of a system that's already working, instead of screwing around with it and trying to make it
more efficient or optimizing it, just flow more volume through it. Like it's way riskier to with an existing
system that already works in the hopes you might optimize it further when you could have the complete opposite effect
and usually will. It's way riskier to do that than it is just to increase the volume. If you want more from a working
system, just flow more volume through it. Don't start messing around with it. This is the lesson. If it's within KPI,
don't with it. Okay? You just leave it and you push more volume through it if you want more from it. Because at
this point, I can print money. I can put $1 into this machine and get three to four dollars out every single time. And
so, I'm just going to keep spending my dollars on that. I'm not going to mess around with it. I'm not going to try and
overoptimize it because by overoptimizing it, sure, I could, you know, maybe increase my rowass by 20%.
But I could just as likely decrease my ROS by 20%. It's not worth the risk. Optimization beyond KPI can lead to
efficiency, but often just as often leads to destruction. Okay, so when trying to fix your throughput, the best
practice is to start at the end and work your way backwards from there. This is the easiest way to identify the root
cause of the problem. Just because value isn't flowing through a pipe, it doesn't mean that that pipe is a bottleneck. It
could be another pipe downstream of the one you're looking at. KPI determines bottleneck. A lot of time the pipe is if
the pipe is blocked downstream, you won't have the volume of inputs into the pipe you're checking because the term is
in KPI. So let's visualize this for a second. So you know here's a here's an example below. So the pipes in the
circle containing the confirm call process seem to be blocked. You can see that here. And throughput is not flowing
properly. There's no throughput going through these. So you know someone looking at this might think, "Oh god, my
call confirmation process is bottlenecked. my show rate is really low and you know I'm I'm kind of screwed
right there's not there's no val there's no volume going through these things so my confirm call process is a problem
they wouldn't track the show rates we're not looking at it the metrics that track this part of the pipe may well be within
KPI but there is still a serious blockage of value so downstream of this we could still have a show rate that's
absolutely fine the system for show rates could be bang on like you might have like a 70% show rate even though
there's no throughput through these in theory If the metrics for this part of the pipe
are within KPI, then we know that the issue is further downstream and we need to keep working backwards. Further
inspection would reveal the issue lies with the opt-in. So the point I'm making here is you can see this part of the
system, right? We're going offer click opt-in and a opt-in. This is where we're really bottlenecked where the landing
page isn't working properly. And if the landing page isn't working properly, it means we're going to have a serious
restriction or a serious like lack of volume going through the rest of the pipeline. And that lack of volume is
eventually going to get to the confirm call process and it's going to demonstrate to us we're not getting many
people going through. We're not sending many calendarly reminders. We're not sending many introduction emails. But
this doesn't mean that this show rate system is going to be broken. The show rate system could be absolutely fine. A
lack of volume through a set of pipes as a consequence of a downstream issue does not confirm that there will be an
upstream issue. I'm going to say that again. A lack of volume of throughput through a section of pipes that is as a
that is as a result of a consequence of pipes downstream does not mean there will be a conversion issue upstream.
Okay? And I told you this I told you at the start of the video this this gets complicated and it gets abstract and it
gets weird. And you know like I said this video was originally made for people who are already making you know
50 to 100 grand a month want to get to a million dollar a month. This is not a simple concept to grasp. It's simple,
but it's difficult. Like, it's not this is not like a, you know, easy run-of-the-mill,
hey, go and make a loom system. This is very difficult stuff to gauge and and practice and get the hang of. And it's
it's okay if you're not 100% understanding it right now. And it's okay if you're scratching your head
like, "What the hell did he just say?" Because part of me wants to tell you that you don't have to worry too much
about this stuff until you get to later on. you do because I'm going to educate you on the hard stuff now so that when
you get to the stuff later it'll be easy. But don't worry if that doesn't make total sense to you right now. Okay?
Because you're going to rewatch this video when you come to consult on Nana when you've got more business experience
and you'll be more successful then. So how do we fix the bottlenecks? So there's a couple of couple of key
questions that stand out here. How do we build systems that achieve KPI? And once they're built, how do we ensure KPI
consistency? And if we fall out of KPI, how do we get back to KPI? Well, to do that, we have to understand
systems. So, these are the three key questions. Now, systems and diagnosis. So, we're just
going to do a quick recap from Morgan's acquisition systems theory. Like, what is a system? You should already know
this. Pretty simple, right? We have the inputs, which is the raw materials put into a system. We have the processes,
which are the raw materials processed using processes, obviously. We have the output, which is the end result of
processing coming out. Then we have the feedback which is using the result of processing to improve inputs or the data
basically. So you know or a flywheel or a feedback loop where you take the money to get more attention for example and
then you have the environment which is the environment in which the system operates. So it's a pretty simple you
know loop input process output feedback environment. So why are we understanding this? Like well we need to understand
systems if we want to understand how to build them to achieve KPIs because if you want to achieve a key performance
indicator consistently, you need it to be repeatable. You need it to be sustainable, maintainable, predictable,
right? How do we do that? We build systems. Systems achieve consistency. And so you might hit KPI one day, but if
you're not hitting it the next, well, that's because you don't have a system. So we need to have systems. So question
one was the following. How do we build systems that achieve KPI? Well, the simple answer is very straightforward.
You just follow the instructions in the program. Now the complex answer is to isolate process variables in brackets
stimuli and use the scientific method to shuffle and adjust variables to find a winning combination that gives a center
KPI. Now the complex answer is another three-hour video in and of itself and is
covered in in iterative iterative Dwinian acquisition. So, if I wanted to include how to do this in this video,
then this video would be six to seven hours long. So, instead, I've already done it and I've made iterative to
winning acquisition. Um, depending on where I put this in acquisition genesis, you may or may not have already watched
this. You might have already watched this, right? So, you know, how do we build a system that achieves KPI? Well,
it's just finding the variables. Like, it's finding the processes that work and putting them in place. And to do that,
we've got the program and we've also got iterative Dominion acquisition. It's like the whole biology thing, shuffling
variables. It it should have it should have been explained to you or will be explained to you. So the second question
is once we've built a system, how do we ensure KPI consistency? Like once it's built, how do we make sure it stays
there? Well, the simple answer is just never with it. If it works, just leave it alone. But the complex answer
is to watch it like a hawk and always introduce minor variations as tests but not on the main system to combat
entropy. So once again the answer for consistency is iterative to win an acquisition where we're combating
entropy and we're constantly testing new things and we're constantly introducing new things not to the main system but to
like a petri dish system where we're testing something separately. Now, let's get excited because we're talking about
bottlenecks here and we're talking about how to fix systems and you're going to need to do this in the future. So, I'm
going to tell you now. So, question three is the main one. If we fall out of KPI, because look, I'm telling you,
question one's easy to do. You just go through the program and you follow the scientific method. Pretty simple.
Question two on the other hand is once again very simple because it's just don't mess with it and introduce
variation as frequently as you can. Question three is the difficult one. If we fall out of KPI which means that we
get bottlenecked. So if our system is no longer performing within KPI then how do we fix it to get back to KPI? So say for
example that we have a sales system or we have a sales team 10 sales reps that are all doing the same sales script and
let's say that those sales reps you know in three months in a row they massively fall out of KPI. Well now we have a
bottleneck in the system you know now if we come up to the the pipeline um you know we're struggling at the
conversion stage we're not getting the payments over the line or we're not handling the objections so there's going
to be less value and we're going to make less money. So, you know, if that's the problem, then the sales system is out of
KPI. So, we need to fix it. So, like, how do we fix these things? Like, how do we diagnose them? And how do we come to
terms with with with this? So, here's a harsh fact of life. Systems are how we achieve consistency. Basically, it's
just doing the same thing with the same variables over and over again, repeating the same flow. However, systems can
break, and they do break. But why? Well, if you're repeating the same winning formula like over and over again with
proven processes, why does a system break? Like, have you ever thought about this before? Like, if you find like a
let's just take cold looms for example, and like you know, you're running a cold email system and it works for like a
year and then suddenly it stops working. Like, what the hell? Like, you've been doing the same thing.
Like, you know the whole phrase like insanity is doing the same thing over and over again and expecting a different
result. Well, sometimes sanity in business is doing the same thing over and over again and expecting the same
result if you're doing something that works. So why is it that they can break if if you're doing the same thing and
all the variables are kept the same? Well, it's because environments change. Okay, systems are adapted to their
environment. If the environment changes, then they must change and if they don't, then they die just like in nature. So
the one variable the the one real variable where that's always changing is the environment. The
system operates in an environment and the environment often has more of an effect on the system than the quality of
the inputs, the quality of the processes or the intensity of the feedback. The environment determines the thing in its
entirety. And so if you've ever wondered why systems just randomly break, it's because they're not keeping up with a
change in environment. Now, I've actually got a playbook for you here um for fixing a broken system.
So there's really four methods of diagnosis and you have to do them in order. So I'm about to give you like my
entire playbook for like fixing a system. So let's say that you know I'm running like I said a sales team of 10
people which I do and then suddenly out of nowhere their conversion rate all just drops. Well what I've got is I've
got a four-step process or like I've got four methods for diagnosing the problem to understand why the problem has
happened. And typically on if you if you're able to diagnose something, it's so easy to fix. It's like if you go to a
doctor and you've got a really bad disease and they diagnose it accurately and properly, it's often you're just
like maybe like 5 days of antibiotics away from having that disease completely eradicated. But if the diagnosis is
inaccurate, then you're screwed. You know, it's kind of like, you know, if you had like um like I knew someone once
who had skin cancer and they had I think it was like melanoma. Um and it wasn't bad melanoma. It was just like, you
know, they they were at the first stage of of of the cancer. And um that's from my understanding, from what my friend
was telling me, it's it's possible to treat that with minor surgery um or like a minor process. And so my friend, they
they had some problems with their skin. So they went to the doctor and um it's I think it's melanoma that's skin. Forgive
me if it's not but my education here is not that not that strong. And they went to the doctor and the doctor diagnosed
them with you know stage one skin cancer. And that was very fortunate that the diagnosis was accurate because the
doctor could have diagnosed them with something else like eczema or something bad right? Something something else. And
um and so the doctor said okay well you know it's a very simple procedure. Don't panic. We can we've done this thousands
of times before. book yourself in for two weeks time and we'll remove the, you know, mole or skin tag or whatever it is
and then, you know, we'll make we'll do an X-ray to make sure it's all gone and then you'll be fine. And that is the
importance of an accurate diagnosis. Solving a problem, I I promise you I honestly promise you that solving a
problem is maybe 5% of the difficulty. like actually figuring out how to solve it is really easy once you have the
problem exposed and it's very apparent what the issue actually is. It's extremely easy to solve. Diagnosis is
the key just as it is in medicine. Oh, you know, you've got I've got a I've got a fever and I've got like a temperature
and a headache and like I I can't sleep properly and I keep vomiting, blah blah blah. Okay, quick blood test, 12 hours
elapses. Oh, look, you've got this parasite. take this pill once and the parasite will be gone forever. The
solution is easy. The diagnosis is the hard part. That's for the labor intensive part. So, I've I've got four
methods of diagnosis for a system. Now, before you begin the diagnosis process, you need to make sure that you have a
large enough data set to determine that the KPI you're measuring has validity. So obviously like you you if your system
breaks in like in like two days you're not getting results that doesn't mean the system's broken because there's no
regression to the mean. So regression to the mean states that averages don't present themselves in small data sets.
And so you need to make sure that you've got a significant sum of data before you actually conclude the system's broken.
Like for example, if I have one sales rep and yesterday he makes no sales, that doesn't mean that he's a bad sales
rep or that his system's broken. It just means that he went one day without sales because tomorrow he could get four deals
and then he could go like three days with no deals and then have one day where he gets three. Like you know, you
have to learn to measure metrics in weeks and months, not days. Um
so yeah, let's just get rid of that. Okay. So, the first thing there's there's four um methods of diagnosis and
you want to go through them in order because typically like you know we're going to go through them in order of uh
ease to fix so to speak. So, we want to start with the easy fixes because if we can define it and easily fix it real
fast then it's pretty simple. So, diagnosis number one is you ask yourself this are there any temporary anomalous
issues? Anomalous means anomaly. So like random out of nowhere issues that don't really happen that often. Are there any
temporary anomalous issues that you can't fix but will fix themselves over time? If so, just sit it out and wait.
This is usually the first problem with a system. It's usually the first thing you can diagnose. By default, Bow and I will
give any broken system one week to one month to see if the problem goes away on its own. So you know if you have like a
week where like something doesn't work properly the first thing you should ask yourself is okay is there any anomalies
like a primary example of this could be people who like you know if you're doing cold calls and you start cold calling um
I can I can famously tell you that like August for any cold outreach system or method is typically the slowest and the
worst and a lot of people see their metrics massively dip for emails, DMs and cold calling in August. Why? Because
most business owners are on holiday, right? It's like the it's the main holiday month, especially in the US and
the UK. And so, you might think, "Oh my god, it's the second week of August and I've had half the appointments of
usual." But if you actually took a second to think critically, you'd be like, "Oh, there's an anomaly here. It's
just the fact that no one's actually in the office." And I can give you an example in Imperium acquisition. So, a
time that we used diagnosis number one. So we once had a week where our entire sales team conversion rate just randomly
h haved like a week where we got half the deals we usually do. Without panicking we performed diagnosis number
one. We asked ourselves the question are there any sudden temporary anomalous changes and it turned out there were
temporary issues for seven of our 10 reps. So three of our 10 reps had the flu. Two of our 10 reps had just lost a
loved one. Very unfortunate. One of them had just moved house and one of them had a baby that week. So these are just
temporary issues that will go away, you know, like this person will settle in. This person will, you know, get get over
the the new baby fever. These people will obviously grief and it's terrible, but eventually they'll, you know, be
back to performing and these people will be better in like a week. So within a couple of weeks, everyone was back to
normal. And what what could have been a disaster if we started to mess around with it because like this is why you do
do diagnosis number one first because like a lot of people would start changing the script and then they're
going to they're going to fire people and start messing stuff around and changing the price and all this crap.
But the first thing you do is you just give it time and then you see if there's anything temporary that like just the
environment is just giving you like a temporary little like piece of Basically, the environment is like,
"Dude, like seven of your reps are just sick this week. Sorry, but that's just how it goes. They'll be fine in a week.
Out of your control. No need to panic. Just a temporary problem." That's the first thing you do. It's the most
rational thing to do to diagnose why you're out of KPI. And if it's the case, you just sit and wait. Diagnosis number
two is to assess the input quality. So, if the KPIs have randomly changed and it's not because of some temporary
issue, then the next place you look is for the inputs. Has the quality of the inputs changed or got worse? If so, this
is likely the issue and all you have to do is fix the inputs. So, for I can give you an example here. Um, recently, three
months ago, I made the transition on YouTube from making specific videos for SMMA and coaching owners, coaching
consultants to more broad make money online YouTube videos. Right? Three months ago, I did that. And the first
month that we did that obviously like third 30% of our appointments were coming from YouTube organic. And you
know suddenly like we started getting less deals and less cash and like we kind of like dropped by like 15 to 20%
over like a month. And I was like what the hell's going on? And then I looked at it I was like oh like a third of our
inputs are just worse because now we were getting people booking who want to make money online who don't have a
business. Before we were getting people who already had businesses and you know wanted to grow and now we were getting
people who want to make money online and want to start and they have less money and they they're they're not as much of
a fit for our program. And so that's an example of of that time. Now I didn't fix the inputs because I've got a wider
goal in mind for my for my brand and um for the YouTube channel. It's like there's a bigger picture than just like
temporary inputs. But we basically just we basically just changed the canal forms to qualify people better and that
fixed the problem. So, there's another example here. Um, early days when we were running our Loom system to get
clients. Over the course of a month, our appointment booking rate just tanked. We couldn't find any issues in number one.
So, we turned to number two. It turned out that our lead sourcer was being lazy and was literally just selling us old
leads that he'd already reached out to, that he' already sourced from. So, our lead sourcer was just like reselling us
old lists. And we were just too stupid to notice for a month. And then it also happened again a couple of months later
when someone started sourcing leads that couldn't even speak English. Like he was sourcing leads from like Asia and like
Mexico and stuff like not that people there can't speak English. Like I know that a lot of them can but it was just
like it was so apparent what the problem was. And then you know how do we come back in KPI? We just fix the inputs.
It's just literally that simple. So these are that's the second thing you do. If it's not temporary issue, you
look at the inputs and then we went to diagnosis number three. So if it's not the inputs and it's not temporary,
this is where it can get a little bit more difficult because you want to assess process variables. You want to
isolate process variables which is every single thing that influences the conversion of an input into an output
and then ask yourself the question, have you changed a part of the process suddenly or have you experienced process
drift whereby lots of tiny micro changes are made to a part of the process where you gradually have drifted away from
what works. So really like if the inputs are the same and if there's no temporary issues,
the problem is probably down like and you've already been in KPI before. You've already got a process that works
and then suddenly you're not in KPI. The chances are it might just be because you changed the process. And a lot of
the time you can change the process without even realizing it with something called process drift. So this is called
frog in boiling water syndrome. So this is a mental model. If you put a frog in boiling water, which is sudden change,
then it will recognize the boiling water and it will jump out. However, if you put a frog in cold water and slowly
bring that thing to the boil, the frog won't notice and will gradually cook. Now, this isn't scientifically accurate,
but it explains how contrast works. Extreme change is noticeable and but gradual isn't. If this has happened, go
back to what was working and keep a watch eye on your process. So, let me actually give you a concrete example. So
we once had an issue where our setting team the the setting teamwide positive reply rate had been slowly trending down
over three months. Diagnosis number one and two revealed no issues, no temporary weird things happening and the lead
source was consistent. ABR was actually in KPI but had heavy volume restriction. So I knew the problem was with the
positive reply rate. I knew the problem was with the original video they were sending out because that's the thing
that drives positive reply rate. So I start by isolating the variable that you know the variables that cause positive
reply rate and in this case it was obviously the profile of the setters which was the same so it wasn't that and
the second thing I looked at was the introduction video that setters are sending and for context we have DM
sourcy in the program which is a system you can use to book appointments through cold DMs that relies on sending an
initial cold video like a 20- secondond video to someone and we have the same script we use every time and for some
reason that thing just had stopped working so trying um diagnosing Number three, I isolated the process that
causes positive reply rate, which is the entry video. Remember, you start by isolating. Never assume you know what it
is, just isolate it. And I then compared this process that the setters were using at the time to the one they were told to
use by me at the start. And what had happened is the video that I told them to use at the start was totally
different to the one they were using. Now, I looked through messages over the last three months from the setters and I
found that the setters were just drifting away from the thing that worked at the start. And human beings do this.
We so we addressed it, fixed it and got back to the KPI and we were we were literally back to PR KPI within 24 hours
of fixing the process. So in the beginning I told the setters to use this video, gave them the script and the the
setters basically had done like the same video like a thousand times each and over the course of doing it a thousand
times each. They slowly just started to erode away at the integrity of the original process and they started
introducing random crap and thinking that they they did they they knew something that was going to work better
and testing stuff and trying stuff. So they just started like by after 3 months of just like slowly slow incremental
changes every day even in tone or in words they just it just wasn't working anymore. It just they were just like
completely off the mark. The same thing happened with our sales team. Like you know like we had like a gradual decline
in sales performance over like 6 months. And then I looked at like I listened to some of the calls the guys were doing. I
was like when the hell did I teach you this? Like when did I teach you to pitch the price like this or handle objections
like this? And then they're like I don't know. I don't think you did. And I'm like, "Well, why are you doing it like
this?" They're like, "I don't know." Like, people just do and they just randomly drift over time away from what
works. They don't mean to. It's not intentional, but it's just like ego and random gets in the way. And so,
this is usually the third thing that's happened is either you've randomly changed the process suddenly or usually
more likely, you've had a gradual change in process. So, just bear that in mind and watch out for that. Now, diagnosis
number four is a little bit scarier. Um, if it's not a temporary thing that the environment's thrown up that you can't
fix and just wait out, and if it's not the input change, and if it's not process drift, then it must be number
four. Now, I want you to be super careful here because the chances are 99% of the time it's going to be number one,
number two, or number three. So if you've done number one or number two or number three, sit on that for a good day
or two. It's very very unlikely that you need to do diagnosis number four because it's almost always one, two, or three.
Almost always. Very, very rarely is it number four. So if you come to number four, I want you to just redo number
one, two, and three for a couple of days before you actually think you need to do this. So looking at the feedback from
the system past and present and using your understanding of your niche from recent sales calls and new clients, you
have to try to figure out what might have changed about the environment the system operates in. So the the
environment in any case is going to be the market. It's the, you know, the aggregation of all the humans and all
the interactions between those humans inside of your niche. Now here's the thing. changes in your environment or in
your market can happen suddenly or gradually. If you've done number one, number two and number three properly and
I I mean properly because you know really when systems break 95% of the time it's going to be because of um one
two or three then what you need to do is you need to basically recognize that the only answer can be number four. If it's
not temporary change, if it's not inputs, if it's not process change, either gradual or sudden, then it's
environmental change. Once you know what's changed, you adjust the processes accordingly using the scientific method
or by finding people that have working processes and copying them. So, you just need to readapt the system because I can
tell you now if you use like a system for like 12 months and you don't update it, you you're probably going to like
your your system will gradually drift away from KPI because the environment is going to change. And if your if your
system doesn't change with the environment and doesn't readapt to it constantly, then it's not going to work.
It's going to die. It's kind of like human beings. Like, you know, we are the most adapted species on Earth. But, you
know, tomorrow if global temperatures like rose by 20°, we would all die. Our bodies wouldn't be able to adapt quick
enough. And if by some miracle there was a genetic mutation for 0 0.1% of the population where people could register
an increase in 20° then those people would all survive and because they're adapted they'd go on to reproduce and
that would be the new human race. So you know you get the point. So I'll give you an example of gradual change in
Imperium. So we actually experienced this like a decrease in metrics over like the course of a year. Um so in 2021
75% of new agencies starting were ecom agencies. So this is when we just helped agency owners and all the agency owners
that were starting were starting ecom agencies. Now we tailored our mass messaging for beginners to this. Over
time our messaging became a lot less effective and we we fell out of KPI. Number one, number two and number three
didn't tell us anything. Upon inspection of number four we realize that the trend is dying and that people don't start
ecom agencies anymore. They they start legion agencies. So in you know in like 2022 whatever we had to change our
process accordingly and fix the issue because now no one starts an ecom agency. It's very rare but in 2021 like
three out of four agency owners would was starting ecom agencies. So another example of a sudden change in
environment. So this is a gradual change in environment that you don't really notice but you have to eventually check
this is sudden. So, this was in like uh before Imperium. We're working with Jim selling a marketing program through
Northflow Consulting. Our refund rate skyrockets for four weeks straight. We just out of nowhere like every single
client's asking for a refund. You know, we go from having no refund requests to 70% asking for their money back without
even having to do one, two, or three. We know it's a number four issue because sudden like that doesn't just
happen. It's it's going to be number four. And the issue was that the USA had just locked down all gyms due to COVID
19. So like pretty much every single gym in the US was just randomly mandated to shut by the government. And because of
that they had no cash flow, no burseries, no help from the state, no help from the government and they wanted
their money back that they gave to us. Just all of them. So like we were like, "Oh, that explains why that metric's
just gone out of wear out of KPI." You go from like a 0.5% refund rate to a 75% refund rate in like 4 weeks, it's
probably the environment, right? So recap, if a system is broken, i.e. If a metric is out of KPI, then we perform
the following diagnosis. We start by asking if there's any temporary changes that will go away on their own. If there
are, we leave them. Then we see if there's any change of input that reduce the input quality. If there is, then we
we fix the input and we see if that fixes it. If it's none of these things, then we ask if there's any gradual or
sudden changes in process. And if that's not the case, well, then we're looking at the um macro environmental changes
that require adaptability. 90% of problem solving is accurate diagnosis. starts scale starts with
diagnosis and if you get a little bit wrong, you can't go any further. That's why I've dedicated the first 26 pages of
this PDF to a Google doc and I've spent two weeks of my life putting this thing together to give you the best tools to
accurately diagnose problems. The more accurate the diagnosis, the easier it is to fix. The good news is you don't have
to come up with the fixes because they're all found in the program. So, what you can see up until this point is
I've really built on your stack of knowledge here. You know, we've talked about how to like focus. We've talked
about leverage and asymmetry and what to focus on. And once we've defined these asymmetries, I've actually walked you
through like how to think about the flow of value through your business and then how that all relates to key performance
indicators, which of course are the asymmetries. We've looked at visualizing this thing as a pipe. And then we've
basically explained that like if you want to make money, you need value to flow through this pipe. If value isn't
flowing through this pipe, it means that a pipe is bottlenecked at some point. If a point if a pipe is bottlenecked at
some point, it means that you're out of KPI. And if you're out of KPI, then you can do this exercise. And once you've
done this exercise, now you can define like with an accurate diagnosis process as to what's happening and what's going
wrong. And if you've understood all of this and you follow through with me here for the last whatever it's been like
three and a half hours or whatever it's been then you now know how to think. This is apocalyptic imperial scale. But
before we do before we finish we're going to go through economics quickly. This is like a side model. It's not as
like significant but it's just a nice little way to round off the video. So economics is obviously like a term used
to describe the you know creation and transfer of wealth across a market. But in this instance, economics in this in
this business context that we're operating in is basically ways to manage, understand and control your
system. So you need to think of your business like a machine and machines have controls. And what we can do in
business is we can define these controls and then we know what levers to pull and what buttons to press to make the thing
do what we want. So let's visualize this by imagining that you have a plane. Let's just say this is your system. Your
system is your plane because we've been talking about your system and up here in order to operate the system like a
plane. Then you need a steering wheel. You need thrusts. You need brake. You need a bunch of buttons to press and
levers to pull so you can make the plane do what you want to do. These are called controls. So systems and machines have
controls. The system also needs fuel. The plane needs jet fuel to run. It needs reserves to make the plane go. The
plane also needs a dashboard to display all the metrics because you know when you're using these controls and burning
the fuel, you need a dashboard to know like if the controls are doing what they should be doing, what controls you
should use. You're going to basically judge that based on the dashboard and also how much fuel you've got left. You
need to be able to see key metrics in the plane such as how high up you are, tank fuel level, wind pressure, miles
per hour, etc. Without metrics, we don't really know what we're doing. We don't know how much fuel we need and what
levers we need to pull. Now instead of imagining like a machine like a plane, imagine your business. So
we've got controls, reserves, and dashboard. This is the economics of a business basically. So controls are what
controls you have at your disposal to get what you want. So these are literally like imagine your
business, you're sat in a cockpit and you can operate the business by pulling controls and pushing levers. For
example, with my business, I can increase the ad spend or I can allocate profit to a specific project or I can
get my sales manager to do a specific thing or I can have my um YouTube organic channel go in a certain
direction or I can pull the lever on the mastermind and increase the amount of mastermind seats that I want to host or
I can suddenly change from school to something else. Like it's everything that you can physically or digitally
move around in your business to get better results. For example, I could send my operations manager on a course
to get better at operations. Like you're controlling things and moving them around to move the machine. Reserves is
basically how much cash you have in the bank to fuel the damn thing. So another economic of your business or another
part of the economics of your business is how much cash you have in the bank. Like you know sometimes to use controls
and to you know manipulate them and move things around so the business does what you want. Using controls uses fuel. So,
if you're in a plane and you want to increase the thrust or you want to turn the Wi-Fi on, that might cost more fuel.
It might cost more electricity or more more more stuff in the tank. Same thing in the business. If I want to move the
control of increasing the ad spend by pushing that lever up to, you know, to go faster in the business, that's going
to cost more fuel. And so, I need to know what I have in reserve so that I can see how far I can push that thing
before we're going to fall out the sky. And the last part of the economics is the dashboard. If you're in a plane or a
car or or you're driving any machine or operate any machine, you will have a dashboard that shows you the key
metrics. And in business, you need to have a dashboard or at least a set of spreadsheets that allow you to see
what's going on. Having these allows you to control your business. If you have controls, reserves, and a dashboard, you
can move things around and see what's happening. You know how far you can go and what you can push without failing
and and how far you can glide without any extra fuel. like if you don't make any money for a while, like how far can
you go? And then you can also see exactly what's going on. Things are steadier and calmer when you're in
driver's seat. So, a couple of rules. I'm just explaining these ideas to just to round off and visualize like some
some extra abstraction around the business. Um, but a rule for cash reserves is that your first goal in
business should be to accumulate 12 months of cash reserves at all times. So obviously
your main goal is finding those key performance indicators and finding those asymmetries,
but you you probably shouldn't try to scale until you've got some heavy cash reserves. Like you want at least 12
months of operating and personal expenses in a bank account in cash before you try and take any risks or
make any moves. Doing this relieves your anxiety and terror and will help you think clearly, think long term, and
remove your survival brain. Cash reserves are so important, man. Like I the amount of people I know that
have like successful businesses but have like 10 grand in cash and they're constantly terrified because they're
spending all this stupid money on stupid things. You need to have cash reserves. And another example as well as the
reserve example is the dashboard. Like if I pull up my bookmarks here, I can see near enough like all of my data for
all my sales team here and all of the mother data and mother sheets and 2023 data as well. Then I can see all of my
data for my strategies. I can see all my ads data. And if I go over to my other bookmarks, I've got a ton as well up
here. So, you know, I've got my dashboards in tow. I can see everything at a moment's notice. I've got all of
my, you know, bank accounts up here. I've got Stripe up here. I've got um literally all I've got my health data,
my wall, like all of my dashboards are at one click and that's pretty helpful to have. And so, example from Imperium
controls, YouTube ads, YouTube organic, sales manager, ops manager, like these are things that you can use to get what
you want. It's basically things you can use like levers you can pull inside of a machine. And in reserves in Imperium, Bo
and I have like five years of personal and non-growth orientated operating expenses and cash reserves. So the great
thing about this sort of business is if we don't like we only pay sales commission and we only pay Stripe fees
on money we make. So if we don't make any money, we don't pay those fees. And if we're not making money, we just turn
the ad spend off. Obviously, we never do that, but you get the point. So my point here is like I've got like 5 to 10 years
of operational and personal expenses. I could just run this business for 5 years without making any money and I'd be able
to live a perfectly comfortable life as well. And then I've obviously got my dashboard. I've got all my metrics
available. So you want to have your dashboards. You want to have reserves and you want to know what your controls
are. So that my friends is apocalyptic imperial scale. In summary, we discussed what scale is. Then we talked about the
conditions of scale and the strain associated with scale. We talked about the difference between global, local,
micro, macro, and fractal. and how that's like how you can basically extrapolate your understanding of a
couple of people onto thousands of people and how that can help you scale. We discussed the four steps to scale if
you remember like what what they are. Um that's good. Then we discussed the four disciplines uh being obviously focus
through systems and economics. We've already we've obviously just explored those. Then we talked about focus which
is energy and time. What is focus? Macro micro focus polaris star asymmetries 100 units of time. We talked about
throughput and the barrel and the faucet. at the pipeline in the bank. We talked about bottlenecks, identifying
bottlenecks, fixing bottlenecks. You should know everything you need to know about bottlenecks at this point. Systems
and diagnosis and economics. So, that summarizes pretty much um everything you need to know right now about how to
actually scale a business. And I'm hoping that now that you've seen this video, you kind of see things in a bit
of a different way. Um especially with this diagram here. If I just pull this one up again, this thing should make it
real damn clear to you as to exactly why I've explained everything I've just explained to you in this way. And if you
if you actually listen to this stuff and you actually absorb it and you go through it again and again and again and
you embed this into your brain so deep, you will win and you will make a lot of money. And I know that to be true
because this is exactly what I did. So, I hope you enjoyed this video. I hope you're finding Acquisition Genesis to be
useful and helpful so far and I'm really looking forward to seeing you in the next one. Thanks for watching.
[groaning] [music]
Morgan provides no financial records, client data, or third-party verification to support his claims of earning $1M/month with 50% profit margins. Such promises are common in marketing guru circles and require independent evidence, which is completely absent here.
No. Morgan's advice to reject inbound marketing in favor of paid ads or cold outreach contradicts industry best practices. Many companies thrive on inbound strategies (e.g., content marketing, SEO), and his claim is a biased promotion of his own sales model.
The 'Consulting Nana' course is the primary product Morgan promotes throughout the video. His advice is not objective but designed to funnel viewers into purchasing this course, using exaggerated claims and persuasion tactics to drive sales.
This is a misleading oversimplification. Profit margins vary widely by industry, business model, and stage of growth. Such absolute statements are not backed by data and serve to create false urgency, not provide actionable business advice.
Morgan suggests focusing on value delivery and KPIs but provides no concrete, evidence-based strategies. His tips are generic and lack citations, making them unverifiable compared to advice from peer-reviewed business sources or verified experts.
Cross-check claims with independent data, reputable business publications, or verified case studies. Be cautious of content that pushes a single paid solution, lacks citations, or uses exaggerated language like 'apocalyptic' to create emotional pressure.
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Fact Check: April 2026 Rapture Predictions and Related Claims
This video makes multiple prophetic and biblical claims prophesying an imminent rapture event around April 4th to 5th, 2026, linking various visions, interpretations, and speculative timelines. Our fact-check finds that these claims are unsupported by credible evidence or mainstream religious scholarship and involve unverifiable personal revelations and misinterpretations of historical and biblical texts.
Fact Check: Prophetic Claims and the Essene Calendar Explained
This video presents claims about the prophetic significance of the Essene calendar, its connection to biblical prophecy, and recent historical events. While some historical facts about the Dead Sea Scrolls and Jewish history are accurate, the prophetic interpretations and calendar correlations remain speculative and unverified by mainstream scholarship.
Fact Check: Claims About Noah's Ark Discovery on Turkey's Highest Peak
This fact-check examines the sensational claims of an alleged Noah's Ark discovery on a Turkish mountain peak, analyzing the archaeological, scientific, and biblical assertions made. Our investigation finds no credible evidence supporting the extraordinary details presented, many of which contradict established science and historical knowledge.
Fact Check: Zoink's Record Breaks and Impossible Levels in Geometry Dash
This fact check analyzes the claims about Geometry Dash player Zoink's achievements, including his record completions of notoriously difficult levels such as Booambama, Exasperation, and Silent Circles. While most accomplishments verify with community data and documented runs, some details on attempts and timelines require cautious interpretation.
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