Comprehensive Guide to Hotel Services and Tourist Interactions

Hotel check-in. >> Good afternoon. Welcome to the Riverside Hotel.

>> Good afternoon. I have a reservation. >> Wonderful. May I have your name, please? >> Yes, it's Jennifer Collins.

>> Let me check. C O L L I N. >> That's correct. I found your reservation, Miss Collins.

>> Great. Is my room ready? >> Yes, it is. You booked a standard room for three nights?

>> Yes. Checking out on Sunday. >> That's right. May I see your ID, please? >> Here's my passport.

>> Thank you. I'll just make a copy. >> Of course. >> Do you have a credit card for the

deposit? Yes, here it is. How much is the deposit?

>> It's $100. We'll refund it at checkout. >> That's fine. >> Your room is 504 on the fifth floor.

>> Does the room have a nice view? >> Yes, it overlooks the garden. >> That sounds lovely.

>> Here are your two key cards. >> Two cards? That's convenient. in case you lose one. It happens

sometimes. >> Smart thinking. What time is checkout? >> Checkout is at 11 a.m.

>> Can I request a late checkout on Sunday? >> You can ask on Saturday. We'll do our best.

>> Thank you. What about breakfast? >> Breakfast is included in your booking. >> Wonderful. What time is it served?

>> From 6:30 to 10:00 a.m. in the ground floor restaurant. >> Is there a gym in the hotel?

>> Yes, on the second floor. Open 24 hours. >> Perfect. I like to exercise in the morning.

>> The pool is also on the second floor. >> You have a pool, too. Excellent. >> Here's a map of the hotel facilities.

This is very helpful. Thank you. >> The Wi-Fi password is on this card. >> Great. Is the Wi-Fi fast?

>> Yes, we upgraded it recently. >> One more question. Is there parking? >> Yes, underground parking. It's free for

guests. >> Wonderful. Where are the elevators? >> Just around the corner on your left.

Thank you so much for everything. >> My pleasure. Enjoy your stay, Miss Collins.

>> I'm sure I will. This hotel seems wonderful. >> If you need anything, dial zero for

reception. >> I'll remember that. Thank you. >> Have a relaxing stay.

>> Complaint about the room. >> Front desk. How may I help you? Hello. This is room 307.

>> Yes, Mr. Parker. What can I do for you? >> I have a problem with my room. >> I'm sorry to hear that. What's wrong?

>> The air conditioning isn't working properly. >> Oh no. What exactly is happening?

>> It's blowing, but the air isn't cold. >> Have you tried adjusting the temperature?

>> Yes, I set it to the lowest. Still warm. I apologize for the inconvenience. >> The room is very hot. I can't sleep.

>> I completely understand. It's summer after all. >> Can someone come fix it?

>> I'll send maintenance right away. >> How long will that take? >> About 10 to 15 minutes.

>> Okay. But if they can't fix it, >> we have another option for you. >> What's that?

>> We can move you to a different room. Would it be the same room type? >> Actually, we can upgrade you to a deluxe

room. >> Really? At no extra charge? >> Correct. Free upgrade for the trouble.

>> That's very generous. Thank you. >> Let's try maintenance first, though. >> Of course, I'll wait.

>> Would you like us to bring a fan meanwhile? >> Yes, that would help a lot.

>> I'll send one up immediately. >> I appreciate that. Would you like some cold water as well?

>> Yes, please. That would be nice. >> I'll have someone bring water and the fan now.

>> Thank you for responding so quickly. >> The maintenance person is Tom. He's very skilled.

>> I hope he can fix it. >> If not, the deluxe room is 512, much larger.

>> I'll wait for Tom first. >> I'll call you back in 20 minutes to check.

>> Perfect. I'll be here >> again. I'm very sorry for this problem. >> Things happen. I appreciate your help.

>> Is there anything else you need? >> No, that's all for now. >> Have a better night, Mr. Parker.

>> Thank you. Goodbye. >> Goodbye. We'll resolve this quickly. >> Problem with the booking.

>> Good evening. Welcome to the Grand Plaza Hotel. >> Good evening. I have a reservation under

Thompson. Thompson, let me check our system. >> I booked online two weeks ago.

>> I'm looking. H I don't see your name. >> That's strange. I have a confirmation

email. >> Can I see the confirmation? >> Yes, here it is on my phone.

>> Let me look. Ah, I see the problem. >> What happened? The booking is for next week, not today.

>> What? No, that can't be right. >> It says March 22nd. Today is March 15th. >> Oh no, I made a mistake with the dates.

>> It happens more often than you think. >> What can I do? I need a room tonight. >> Let me check our availability.

>> Please, I'm so tired from traveling. We do have rooms available tonight. >> Oh, thank goodness.

>> But there's a price difference. >> How much more? >> Tonight's rate is $150.

You paid $120 online. >> So, I need to pay $30 more >> for tonight. Yes. But let me see what I

can do. >> I would really appreciate that. Since you have a future booking with us?

>> Yes. >> I can match the online rate, $120. >> Really? That's so kind of you.

>> And what about next week's booking? >> I won't need it anymore. >> I can cancel that for you. No fee.

>> Perfect. Please cancel it. >> Done. Now, let's check you in for tonight.

>> Thank you so much for your help. May I see your ID and credit card? >> Here they are.

>> You'll be in room 418. >> Is it a nice room? >> It has a city view. Very beautiful at

night. >> Wonderful. I feel so relieved now. >> Always doublech checkck your dates when

booking online. >> I've learned my lesson. >> Here's your key card. Enjoy your stay.

>> Thank you for being so understanding. That's what we're here for. Good night. >> Good night. Request for room cleaning.

>> Housekeeping. How can I help you? >> Hello. This is room 612. >> Yes. How may I assist you?

>> I'd like to request room cleaning, please. >> Of course. When would you like us to

come? >> As soon as possible, if that's okay. >> We can send someone in about 20 minutes.

>> That's perfect. Will you be in the room or should we come when you're out? >> I'll be here. I'm working on my laptop.

>> That's fine. We'll knock first. >> Thank you. I have a few special requests.

>> Of course. What do you need? >> Can you please change all the towels? >> All the towels? No problem.

>> And the bed sheets, too, please. >> Fresh bed sheets. Got it. I also need more shampoo and soap.

>> We'll bring extra toiletries. >> The small bottles run out quickly. >> I understand. We'll leave several of

each. >> Thank you. One more thing. >> Yes.

>> The trash bins are full. >> We'll empty all the bins in your room. >> And the bathroom needs extra attention.

>> Is there a specific problem? The mirror has spots I can't see clearly. >> We'll clean it thoroughly.

>> I appreciate that. Sorry for so many requests. >> Don't apologize. It's our job.

>> You're very kind. >> Is there anything else? >> Actually, can you vacuum the floor?

>> Yes, we always vacuum during cleaning. >> Great. The carpet is a bit dusty. >> We'll make sure it's spotless.

How long does the cleaning take? >> Usually 15 to 20 minutes. >> I can work in the lobby while you clean.

>> That works, too. Whatever is comfortable. >> I'll stay. It won't disturb me.

>> Maria will be your housekeeper today. >> I'll look forward to meeting her. >> She's very thorough. You'll be happy.

>> Thank you so much for your help. >> My pleasure. See you in 20 minutes. >> Great. Thank you. Goodbye.

>> Goodbye. >> Breakfast included. >> Good morning. How can I help you?

>> Good morning. I have a question about breakfast. >> Of course. What would you like to know?

>> Is breakfast included in my room rate. >> Let me check your booking. What room? >> Room 215. My name is Sarah Mitchell.

>> One moment, please. Yes, breakfast is included. >> Oh, good. I wasn't sure when I booked.

>> Your package includes daily breakfast for two. >> For two, but I'm traveling alone.

>> That's still fine. You can only have one breakfast per day. >> Of course. Where is the restaurant?

>> The breakfast restaurant is on the ground floor. >> What time does it open? Breakfast is

served from 6:30 a.m. to 10:30 a.m. >> That's a long window. Very convenient. >> On weekends, we extend until 11:00 a.m.

>> Even better. I like to sleep in on Sundays. >> Many guests do.

>> What kind of breakfast is it? >> It's a full buffet. Many options. >> What's included in the buffet?

>> Hot and cold items. Western and Asian food. >> Can you give me some examples?

>> Eggs, bacon, sausages, pancakes. >> That sounds delicious already. >> Also, pastries, fresh fruit, yogurt, and

cereal. >> And for drinks, >> coffee, tea, juice, and milk. All

unlimited. >> Unlimited coffee. I'm happy now. We have a great espresso machine, too.

>> Do I need to show anything at the restaurant? >> Yes. Show your room key card.

>> And they'll let me in? >> Yes. They'll check your room number in the system.

>> Simple enough. >> Do you have any dietary restrictions? >> Actually, yes. I'm vegetarian.

>> No problem. We have many vegetarian options. >> That's a relief. Some hotels don't.

>> We have veggie omelets, fresh salads, and more. >> Perfect. Can I take food to my room?

>> We prefer you eat in the restaurant, actually. >> I understand. That's fair.

>> But you can take coffee or tea. >> Good to know. Thank you for all the information.

>> You're welcome. Enjoy your breakfast tomorrow. >> I definitely will. at the hotel

restaurant. >> Good evening. Welcome to the terrace restaurant.

>> Good evening. Table for one, please. >> Of course. By the window or inside? >> By the window would be lovely.

>> Right this way, please. >> Thank you. What a beautiful view. >> Yes, you can see the whole city from

here. >> This is perfect. >> Here's your menu. I'll be back shortly.

Thank you. >> Are you ready to order or do you need more time?

>> I think I'm ready. Can you help me choose? >> Of course. What are you in the mood for?

>> Something light. I had a big lunch. >> Our salads are very popular. >> What salads do you have?

>> Caesar salad, Greek salad, or salmon salad. >> Is the salmon salad good?

>> It's excellent. Fresh grilled salmon on greens. >> That sounds perfect. I'll have that.

>> Great choice. Any appetizers? >> What soup do you have tonight? >> Tonight's soup is tomato basil.

>> Is it creamy? >> Yes, smooth and creamy with fresh basil. >> I'll have a small bowl, please.

>> Soup and salmon salad. Anything to drink? What wines go well with salmon? >> I recommend a glass of white wine.

Salvinan Blancc. >> I'll try that. >> Excellent. Shall I bring bread first?

>> Yes, please. I'm quite hungry now. >> Coming right up. >> How long until the food arrives?

>> About 15 minutes for the soup. Salad follows. >> That's fine.

>> Here's your bread and wine. Thank you. The wine looks lovely. >> Here is your soup. Careful, it's hot.

>> M. It smells amazing. >> How is everything so far? >> The soup is delicious.

>> I'm glad. Your salad will be out soon. >> No rush. I'm enjoying the view. >> Here's your salmon salad.

>> It looks beautiful. >> Is there anything else you need? >> Some pepper, please. Of course. Here you

go. >> Perfect. Thank you. >> Enjoy your meal.

>> Thank you. This is wonderful. Lost room key card. >> Front desk. How can I help you?

>> Hi, I have a problem. I lost my key card. >> Oh no. When did you notice it was

missing? >> Just now. I can't find it anywhere. >> What room number are you in? Room 808.

>> And your name, please. >> David Kim. >> Let me verify that. Mr. David Kim, room

808. >> Yes, that's me. >> Can I see your ID for verification?

>> Oh, it's in my room and I can't get in. >> Ah, of course. Sorry about that. >> Is there another way to verify?

>> What's the phone number on your booking? It's 5551234567. >> That matches. When did you check in?

>> Yesterday evening around 700 p.m. >> Perfect. I can make a new key card. >> Thank you so much.

>> Do you remember where you might have lost it? >> I think I left it at the restaurant.

>> Our restaurant downstairs? >> Yes, I was having dinner there. Would you like me to call them to check?

>> That would be great. >> Hello, restaurant. Did anyone find a key card tonight?

>> What did they say? >> No luck. Nothing was turned in. >> Oh, well, I'll need a new one then.

>> No problem. I'm programming it now. >> Is there a charge for a replacement? >> Normally, yes. $10 for a new card.

>> That's reasonable. But since this is your first time, I'll wave it. >> Really? Thank you so much.

>> Just be careful with this one. >> I will. I'll keep it in my wallet this time.

>> Good idea. Wallets are harder to lose. >> Exactly my thinking. >> Here's your new key card.

>> Thank you. Is the old one deactivated? >> Yes. It won't work anymore. >> So, no one can get into my room.

>> Correct. Your room is secure. >> That's a relief. >> If you find the old card, just throw it

away. >> I will. Thank you for your help. >> My pleasure, Mr. Kim. Have a good night.

>> You too. Goodbye. >> Request for extra amenities. >> Front desk. Tom speaking. How can I

help? >> Hello, this is room 920. >> Yes, how can I assist you? I need some

extra items for my room. >> Of course. What do you need >> first? Do you have an iron?

>> Yes, we have irons available. >> Great. I have a business meeting tomorrow.

>> I understand. Wrinkled clothes won't do. >> Exactly. Can you send one to my room? >> Absolutely. An iron with an ironing

board. >> Perfect. I also need a hair dryer. >> There should be one in your bathroom

cabinet. >> I looked. It's not there. >> Oh, I apologize. We'll send one right

away. >> Thank you. What about extra pillows? >> How many would you like?

>> Two more, please. I like to sleep with many pillows. >> No problem. Soft or firm pillows?

>> Soft, please. Two soft pillows. Got it. >> And one more blanket. It gets cold at night.

>> Of course. We have fleece and cotton blankets. >> Fleece sounds warm. I'll take that.

>> Let me note everything down. >> Sorry for so many requests. >> Don't be sorry. That's what we're here

for. >> You're very kind. So we have iron, ironing board, hair dryer.

>> Yes. >> Two soft pillows and one fleece blanket. >> Correct. Actually, one more thing.

>> Yes. >> Do you have a small refrigerator? >> There's a mini bar in your room already.

>> But it's full of drinks. No space for my food. >> Ah, I understand. We can empty it for

you. >> That would be perfect. >> I'll have housekeeping remove the mini

bar items. >> Will I be charged for them? >> No, only if you consume them.

>> Great. Please remove them. >> When would you like everything delivered?

>> As soon as possible, please. >> Someone will be there in 15 minutes. >> That's perfect. Thank you so much. Is

there anything else? >> That's all for now. >> If you need anything else, just call.

>> I will. You've been very helpful. >> Have a wonderful evening. >> Thank you. Goodbye.

>> Checkout and payment. >> Good morning. Checking out today. >> Yes, I am. Room 625.

>> Room 625. Let me pull up your bill. >> I had a wonderful stay. I'm so glad to hear that.

>> Your staff is very friendly. >> Thank you. I'll pass on your compliments.

>> Please do. >> Here's your final bill. Let me explain it.

>> Yes, please. I want to understand all charges. >> The room charge is $450 for three

nights. >> That matches my booking. >> You have $65 in restaurant charges.

>> Yes, I had dinner twice at your restaurant. And $12 from the mini bar, >> the chocolate and sparkling water.

>> Correct. And $15 for the spa. >> I forgot about the spa. It was relaxing. >> So, the total is $542.

>> What about the $100 deposit? >> Good question. That will be refunded to your card.

>> So, I only pay $442 more. Actually, $542 minus $100 deposit equals $442 to pay

now. >> That makes sense. >> How would you like to pay?

>> Credit card, please. >> Same card as before or a different one? >> Same card is fine.

>> Let me charge the remaining balance. >> How long until the deposit is returned? >> That's fine. Payment successful. Here's

your receipt. >> Thank you. Did you use the parking garage?

>> Yes, but parking was free, right? >> Yes, free for hotel guests. >> Good. I was worried for a moment.

>> Here's your parking ticket. Validated. >> Thank you. >> Would you like help with your luggage?

>> Yes, please. I have two heavy bags. >> I'll call a bellhop. He'll meet you at the elevator.

>> Perfect. Thank you. >> We hope to see you again, Mr. Chen. >> Definitely. I'll recommend this hotel to

friends. We really appreciate that. >> Thank you for everything. Goodbye. >> Safe travels. Goodbye.

>> The guest with unusual requests. >> Good evening. Welcome to the Moonlight Hotel.

>> Greetings. I am the Magnificent. >> Um, nice to meet you. Do you have a reservation?

>> Indeed. I booked your finest tower room. We don't have a tower, sir, but let me check your name.

>> Uldrich. A L D R I C. The wizard. >> I see a reservation for Aldrich Smith. >> That's my non-magical name. Yes.

>> You booked a deluxe suite. Very nice room. >> Does it face the moon?

>> It faces the parking lot, actually. Hm. Not ideal for moon magic. >> We have a room facing east. Would you

prefer that? >> Will I see the sunrise? >> Yes. Beautiful sunrise views.

>> Sunrises recharge my powers. I'll take it. >> Great. Room 777.

>> Excellent number. Very magical. >> It's just a coincidence, but sure. Now, I have some special requests.

>> Of course. What do you need? >> First, I need seven purple candles. >> We don't have purple candles, sir.

>> White candles will do, but exactly seven. >> I'll see what I can find.

>> Second, I need a bathtub full of bubbles. >> We can provide bubble bath. That's

normal. >> Excellent. Lavender scent if possible. >> Lavender. I can do that.

>> Third, I need absolute silence after midnight. >> Your room is on a quiet floor. No

problem. >> My spells require concentration. >> I understand.

>> Also, can you remove the mirrors? >> Remove the mirrors? Why? >> They interfere with my invisibility

practice. >> I can't remove them, but I can cover them

>> with black cloth. We have extra blankets. Would that work? >> That shall suffice.

>> Anything else, Mr. Wizard? >> One last thing. I need breakfast at sunrise.

>> Our restaurant opens at 6:30. >> What time is sunrise tomorrow? >> About 6:15 a.m.

>> Can you make an exception? 6:15. >> I'll speak with the kitchen for you. We'll try.

>> You are most kind. I shall bless this hotel. >> That's very generous of you.

>> May your occupancy rates always be high. >> Thank you. Here's your key card. >> A magic key. Wonderful.

>> Just tap it on the door. >> Like a wand. Splendid. >> Enjoy your stay, Mr. Aldrich.

>> This hotel shall be under my protection. >> We appreciate that. Have a magical night.

>> I always do. Farewell. That was definitely a first. >> An English mistake in class.

>> Good morning, class. >> Good morning, teacher. >> Today, we're practicing past tense

verbs. >> I love grammar lessons. >> Really? Most students don't.

>> I want to speak English perfectly. >> That's a great attitude. >> Thank you, teacher. Let's start with an

exercise. >> I am ready. >> Tell me what you did yesterday.

>> Yesterday I goed to the park. >> Almost. But there's a small mistake. >> A mistake? Where?

>> The verb go is irregular. >> What does irregular mean? >> It doesn't follow normal rules.

>> So go is wrong. >> Yes. The past tense is went. >> I went to the park.

>> Perfect. That's correct. >> English is confusing sometimes. >> Irregular verbs are tricky.

>> How many irregular verbs are there? >> About 200 common ones. >> 200? That's a lot.

>> Don't worry, you'll learn them gradually. >> How do I remember them? practice and

repetition. >> Can you give me more examples? >> Of course. Eat becomes ate.

>> I ate breakfast this morning. >> Excellent. Another one. See becomes saw. >> I saw a movie last night.

>> Perfect. You're learning fast. >> What about do? >> Do becomes did. I did my homework

yesterday. >> Wonderful. See, you can do this. >> I'm starting to understand.

>> Making mistakes is part of learning. >> I shouldn't be embarrassed. >> Never. Mistakes help you improve.

>> That makes me feel better. >> Every fluent speaker made mistakes, too. >> Even native speakers.

>> Absolutely. Everyone makes mistakes. >> I'll keep practicing.

>> That's the spirit. >> Thank you for being patient with me. >> That's my job. Keep trying.

>> I will. Yesterday I went to the park. >> Now you've got it. >> I love learning English.

>> A strange noise. >> Did you hear that? >> Hear what?

>> That strange noise. I didn't hear anything. >> Listen carefully. There it is again.

>> Oh, I hear it now. >> What do you think it is? >> I'm not sure. It sounds weird.

>> It's coming from the kitchen. >> Let's go check. >> I'm a little scared.

>> Don't be scared. I'll go first. >> Be careful. >> I'm walking slowly.

>> Can you see anything? >> It's dark in here. >> Turn on the light.

Okay, the light is on now. >> Do you see anything strange? >> Wait, I see something moving.

>> What is it? >> It's It's a cat. >> A cat?

>> Yes, a little gray cat. >> How did a cat get inside? >> Maybe through the window.

>> The kitchen window was open. >> That explains it. >> What is the cat doing? It's eating

something. >> Our food. >> It found the bread on the counter.

>> Sneaky little cat. >> It looks hungry. >> Poor thing. It's probably a stray.

>> Should we let it stay? >> Just for tonight. It's cold outside. >> I'll give it some milk.

>> Cats like milk, right? >> I think so. Let me find a bowl. >> It's so cute.

>> It's purring now. That means it's happy. >> What should we name it? >> How about Midnight?

>> Because we found it at night. >> Exactly. >> I like that name.

>> Maybe we should keep it. >> Do you really want a pet? >> Look at those eyes.

>> It is adorable. >> Welcome home, Midnight. >> I guess we have a cat now.

>> Best strange noise ever. >> I agree. Weekend plans.

>> Hey, do you have plans this weekend? >> Not really. Why do you ask? >> I was thinking we could do something.

>> That sounds great. What do you have in mind? >> What do you usually do on weekends?

>> I usually just stay home. >> That's boring. >> I know. I want to be more active.

>> Let's plan something fun, then. >> What are the options? We could go hiking.

>> Hiking? I'm not very fit. >> There are easy trails. >> Maybe. What else?

>> How about a movie? >> What's playing? >> The new action film everyone's talking

about. >> I heard it's really good. >> Saturday Afternoon.

>> That works for me. >> What about Sunday? >> I'm free Sunday, too.

>> We could have a picnic. A picnic where? >> The park by the lake.

>> That sounds romantic. >> It's peaceful and beautiful. >> What would we bring?

>> Sandwiches, fruits, maybe some cake. >> I can make sandwiches. >> And I'll bring drinks.

>> This is a great plan. >> So, Saturday movie, Sunday picnic. >> Perfect weekend.

What time should we meet Saturday? >> The movie starts at 2:00. >> Let's meet at 1:30

>> at the cinema. >> Yes, in front of the entrance >> and Sunday.

>> How about 11 at the park? >> Morning picnic. I like it. >> We can stay until afternoon.

>> If the weather is nice, >> the forecast says sunny. Then it's a perfect plan.

>> I'm excited already. >> Me, too. See you Saturday. >> See you then. Can't wait.

>> It's going to be the best weekend. Buying movie tickets. >> Welcome to Star Cinema. How can I help

you? >> Hi, I'd like to buy some movie tickets. >> Which movie would you like to see?

>> What's playing tonight? We have action, comedy, and horror films. >> No horror for me.

>> Not a fan of scary movies. >> They give me nightmares. >> What about comedy?

>> What comedy is showing? >> Laugh out loud is very funny. >> What's it about?

>> A man who accidentally becomes president. >> That sounds hilarious.

>> It has great reviews. I'll watch that one. >> What time works for you?

>> What times are available? >> 5:30, 7:45, and 10. >> 7:45 is perfect.

>> How many tickets? >> Two, please. >> Okay. Regular or VIP seats?

>> What's the difference? >> VIP has bigger seats and more leg room. >> How much more expensive? Regular is $12.

VIP is $18. >> Regular is fine. >> Good choice. Any seat preference?

>> Middle of the theater. >> Let me check availability. >> I hope there's something good.

>> Row H, seats seven and 8. >> Is that in the middle? >> Perfect. Center. Best view.

>> I'll take those. >> Would you like any snacks? What do you have?

>> Popcorn, nachos, candy, and drinks. >> One large popcorn, please. >> Butter flavor.

>> Extra butter. >> And drinks. >> Two medium sodas.

>> What flavors? >> One cola, one lemon lime. >> Perfect. Your total is $38.

>> Can I pay by card? >> Of course. Tap or insert. >> Done. Here are your tickets and receipt.

>> Which theater is it? >> Theater 4. Down the hall, turn right. >> Thank you.

>> Pick up your snacks at counter 2. >> Got it. >> Enjoy the movie.

>> Thank you. Have a nice evening. >> Restarting English. >> Hi, welcome to our language school.

>> Hello, I want to restart learning English. >> Restart. Did you study before?

>> Yes, many years ago in school. >> How many years ago? >> About 15 years.

>> That's a long time. >> I forgot almost everything. >> That's normal. Don't worry.

>> I feel like a complete beginner. >> You probably remember more than you think.

>> I hope so. >> Why do you want to learn again? For my job, I need English. Now,

>> what kind of job? >> I work in international sales. >> English is essential for that.

>> Exactly. I need it for meetings. >> How much English do you remember? >> Basic words. Hello, goodbye. Thank you.

>> That's a start. >> But I can't make sentences. >> We'll work on that. How long will it

take? >> It depends on your goals. >> I want to speak fluently.

>> That takes time and practice. >> How much time? >> With regular classes, maybe one to two

years. >> That's a long commitment, >> but you'll see progress quickly.

>> How quickly? >> After 1 month, you'll feel more confident.

What classes do you offer? >> Group classes or private lessons? >> What's the difference?

>> Group is cheaper. Private is faster. >> How much is each? >> Group is $150

per month. Private is $50 per hour. >> How many hours per week? >> Group meets three times a week. and

private. >> As many hours as you want. >> I'll start with group classes.

>> Great choice. When can you start? >> As soon as possible. >> We have a beginner class starting

Monday. >> Perfect. >> Classes are Monday, Wednesday, and

Friday. >> What time? >> 7 to 8:30 p.m.

>> after work. That's perfect. I'll sign you up. >> Thank you. I'm excited to learn again.

>> You'll do great. >> See you Monday. >> See you then. Welcome back to English

>> at the doctor's. >> Good morning. Please take a seat. >> Good morning, doctor.

>> What brings you in today? >> I haven't been feeling well. >> What are your symptoms?

>> I have a headache and sore throat. >> How long have you had these symptoms? about 3 days now.

>> Any fever? >> Yes, a little. 100°. >> Have you been coughing?

>> Yes, quite a lot. >> Is the cough dry or wet? >> Mostly dry.

>> Any bodyaches? >> My whole body hurts. >> That sounds like the flu.

>> The flu? Is it serious? >> Usually not, but we should check. >> What do you need to check? Let me

examine you first. >> Okay. >> Open your mouth and say ah. Ah.

>> Your throat is very red. >> Is that bad? >> It's inflamed. Definitely infected.

>> What should I do? >> Let me listen to your breathing. >> Should I breathe deeply?

>> Yes. Take deep breaths >> like this. >> Perfect. Again, please. Is my breathing

okay? >> Your lungs sound clear. That's good. >> What's the diagnosis?

>> You have a bad cold, possibly flu. >> Do I need antibiotics? >> Antibiotics don't work for viral

infections. >> So, what should I take? >> Rest and plenty of fluids.

>> That's all. >> I'll prescribe medicine for your symptoms.

>> What kind of medicine? for the fever and pain. >> Will it help the cough?

>> I'll add cough syrup, too. >> Thank you, doctor. >> Take the medicine three times a day.

>> After meals? >> Yes, with food. >> How long until I feel better?

>> Give it about a week. >> Should I stay home from work? >> Yes. Rest for at least 3 days.

>> I'll tell my boss. >> Here's a doctor's note. >> Thank you. Come back if you don't

improve. >> I will. Thank you for your help. >> Get well soon. Take care.

>> Hotel check-in. >> Good evening. Welcome to the Grand Hotel.

>> Good evening. I have a reservation. >> Certainly. What name is it under? >> Thompson. Sarah Thompson.

>> Let me check our system. >> I booked online last week. Yes, I found it. Three nights.

>> That's correct. >> Checking out on Thursday. >> Yes, Thursday morning.

>> May I see your ID, please? >> Here's my driver's license. >> Thank you, Miss Thompson.

>> Is everything okay with my booking? >> Yes. You reserved a deluxe double room >> with a city view, right?

>> Exactly. Room 8:15 on the eighth floor. >> That sounds nice. >> It's one of our best rooms.

>> I'm excited to see it. >> I'll need a credit card for incidentals. >> What are incidentals?

>> Mini bar, room service, things like that. >> Here's my credit card.

>> We'll authorize but not charge unless you use it. >> That makes sense. Here are your two key

cards. >> Two cards. >> One backup in case you lose one.

>> Smart thinking. >> What time is breakfast? >> I was about to ask that.

>> Breakfast is from 6:30 to 10:00 a.m. >> Where is the restaurant? >> On the second floor. Take the elevator.

>> Is breakfast included? >> Yes, full buffet included. Wonderful. >> What's the Wi-Fi password?

>> Oh, yes. I need that. >> The password is welcome 2024. >> Capital W.

>> Yes, capital W. It's on this card, too. >> Perfect. >> Do you need help with your luggage?

>> Yes, please. I have two bags. >> I'll call a bell boy. >> How much should I tip? Usually $2 to5

per bag. >> I'll keep cash ready. >> Is there anything else you need?

>> Is there a gym? >> Yes, on the third floor. Open 24 hours. >> And a swimming pool

>> on the rooftop. Open until 1000 p.m. >> Amazing. I'll definitely use that. >> Enjoy your stay, Miss Thompson.

Thank you so much. >> If you need anything, dial zero. >> I will have a nice evening.

>> You too. Welcome to the Grand Hotel. >> My favorite food. >> What's your favorite food?

>> That's a hard question. >> Why is it hard? >> I love so many foods.

>> Just pick one. >> Okay, I'll say pizza. Pizza. That's a popular choice.

>> Who doesn't love pizza? >> True. What's your favorite kind? >> Pepperoni with extra cheese.

>> Classic. I love that, too. >> What's your favorite food? >> I love sushi.

>> Sushi? I've never tried it. >> Really? You should. >> Is it difficult to eat?

>> Not at all. It's delicious. Is it raw fish? >> Some is. Some is cooked.

>> I'm a little scared of raw fish. >> Start with cooked rolls, then. >> What do you recommend?

>> California roll is perfect for beginners. >> What's in it?

>> Crab, avocado, and cucumber. >> No raw fish. >> No, the crab is cooked.

>> That sounds safe to try. >> It's really good. You'll love it. Do you cook at home?

>> Sometimes I like cooking. >> What do you cook? >> Pasta, stir fries, simple things.

>> I can't cook at all. >> Everyone can learn. >> I always burn things.

>> Start with easy recipes >> like what? >> Scrambled eggs are simple.

>> I can make eggs. >> See, you can cook. >> That's the only thing though.

>> It's a start. What's for dinner tonight? >> I'm making pasta. >> Homemade?

>> Just a sauce. Pasta from a box. >> That sounds delicious. >> Want to come over?

>> Really? I'd love to. >> I'll teach you to cook. >> My first cooking lesson.

>> Bring your appetite. >> Always. See you tonight at the supermarket.

>> Welcome. Do you need a basket or cart? >> A cart, please. I have a big list. >> Here you go.

>> Thank you. >> Let me know if you need help finding anything.

>> Actually, where is the bread aisle? >> Aisle three on the left. >> And the milk?

>> In the back. The dairy section. >> Why is milk always in the back? >> So, you walk through the whole store.

>> Smart marketing. It works, doesn't it? >> It does. I always buy extra things.

>> That's the plan. >> Where can I find olive oil? >> Aisle 7 with cooking oils and vinegar.

>> Thank you. >> Enjoy your shopping. >> I'm in the produce section now.

>> Need help choosing anything? >> How do I pick a ripe avocado? >> Press it gently. It should be slightly

soft. >> Not too soft. >> No, too soft means overripe.

>> This one feels good. >> Perfect choice. >> What about bananas?

>> Yellow with a few brown spots. >> Brown spots are okay. >> It means they're sleet and ready.

>> I learned something today. >> Shopping is an art. I found everything on my list.

>> Ready to check out? >> Yes. Which line is shortest? >> Selfch checkout is fast.

>> I've never used selfch checkckout. >> It's easy. I'll help you. >> Thank you.

>> Scan each item's barcode. >> Like this. >> Perfect. Put it in the bag.

>> It's beeping. >> That means it registered. This is easier than I thought.

>> You're doing great. >> What about produce? No barcode. >> Type the item code or search by name.

>> Found it. Avocado. >> Now weigh it on the scale. >> Done.

>> Your total is $47.85. >> Can I use my rewards card? >> Yes. Scan it here. I saved $5.

>> Great job. >> Thank you for all your help. >> Have a nice day.

>> You too. >> Asking for directions. >> Excuse me. Could you help me?

>> Of course. What do you need? >> I'm looking for the train station. >> The train station? It's not far.

>> How do I get there? >> Walk straight down this road. this road here.

>> Yes. Continue for about 5 minutes. >> Okay. Then what? >> You'll see a big intersection

>> with traffic lights. >> Exactly. Turn left there. >> Left at the traffic lights.

>> Then walk two more blocks. >> How will I know I'm there? >> You'll see a large clock tower.

>> A clock tower. >> Yes. The station is right under it. >> That sounds easy to find.

>> It's a famous landmark. >> Is it far from here? >> About 10 minutes on foot.

>> That's not too far. >> No, very walkable. >> Can I take a bus instead?

>> Yes, bus number 12 goes there. >> Where's the bus stop? >> Just across the street.

>> How often does the bus come? every 10 minutes. >> Walking might be faster then.

>> Probably. Yes. >> Is the area safe? >> Very safe. Busy streets.

>> Are there shops along the way? >> Yes. Lots of stores and cafes. >> Maybe I'll stop for coffee.

>> There's a great cafe near the intersection. >> What's it called?

>> The Corner Cup. >> I'll look for it. Their coffee is excellent.

>> Thank you for all the help. >> No problem. Happy to help. >> You've been very kind.

>> Good luck finding the station. >> I'm sure I'll find it now. >> Have a safe trip.

>> Thank you. Goodbye. >> Goodbye. Take care. >> Unexpected encounter.

>> Wait a minute, Jennifer. >> Yes. Do I know you? It's me, Tom, from university.

>> Tom? Oh my goodness, Tom. >> I can't believe it's you. >> This is crazy. What are the chances

>> in this city? Millions of people. >> And we run into each other. >> How long has it been?

>> Eight years, I think. >> Eight years. Time flies. >> You haven't changed at all. Neither of

you. >> That's very kind of you to say. >> What are you doing here?

>> I live here now. >> You moved to this city >> about 3 years ago for work.

>> What kind of work? >> I'm a software engineer. >> That's what you studied.

>> Yes, it all worked out. >> That's wonderful. >> What about you?

>> I'm visiting for a conference. >> What kind of conference? >> Medical research. I'm a doctor now.

>> A doctor. You always wanted that. >> Dreams do come true. >> I'm so proud of you.

>> Thank you. Same to you. >> How long are you in town? >> Until Friday.

>> That's four more days. >> We should catch up properly. >> Absolutely. Dinner tomorrow.

>> That sounds perfect. >> I know a great Italian restaurant. >> I love Italian food. still your

favorite? >> Some things never change. >> Let me give you my number.

>> Here's my phone. >> I'll text you the restaurant address. >> What time should we meet?

>> How about 7:00? >> Perfect. >> I can't wait to hear about your life.

>> 8 years of stories. >> We'll need a long dinner. >> This really made my day.

>> Mine, too. What a wonderful surprise. >> See you tomorrow, Jennifer. See you then, Tom. Don't be late.

>> I won't. Goodbye. >> Goodbye. >> Buy an ice cream at the beach.

>> Hello. What flavors do you have today? >> Hi there. We have many flavors. >> Can you tell me some of them?

>> Chocolate, vanilla, strawberry, mint. >> Any tropical flavors? >> Yes. Mango, coconut, and passion fruit.

Perfect for the beach. >> They're very popular here. >> Which one is your favorite?

>> Personally, I love the mango. >> Is it sweet? >> Sweet, but also a bit tangy.

>> That sounds refreshing. >> Perfect for a hot day like today. >> How hot is it today?

>> About 35°. >> No wonder I want ice cream. Everyone does today.

>> Can I try the mango first? >> Of course. Here's a small taste. >> M. That's delicious.

>> Told you it was good. >> I'll take the mango then. >> Cone or cup?

>> Cone, please. >> One scoop or two? >> How much is two scoops?

>> One scoop is $3. Two scoops is $5. I'll take two scoops. >> Same flavor or different?

>> Can I have mango and coconut? >> Great combination. >> They go together well.

>> Like a tropical paradise. >> I'm on vacation, so why not? >> Exactly the right attitude.

>> Here's your ice cream. >> It looks amazing. >> Eat it quickly, though,

>> before it melts. Yes, the sun is strong. >> Good advice. >> Here's $5.

>> Thank you. Enjoy. >> Do you have napkins? >> Yes, right here. Take a few.

>> Thank you so much. >> Enjoy the beach. >> I will. This ice cream is perfect.

>> Come back tomorrow. >> I definitely will. Goodbye. >> Goodbye. Stay cool.

Ask for a beach towel. >> Excuse me, can I ask you something? >> Of course. How can I help?

>> I forgot to bring a beach towel. >> Oh, no. That's essential at the beach. >> I know. Silly mistake.

>> It happens to everyone. >> Is there somewhere I can buy one? >> There's a shop right over there.

>> The one with the blue sign? Yes, they sell beach supplies. >> Do they have good quality towels?

>> Pretty good for a beach shop. >> How much do they usually cost? >> Around $15 to $20, I think.

>> That's reasonable. >> Better than going home wet. >> True. Do they have other things?

>> Sunscreen, hats, sandals. >> I might need sunscreen, too. It's very sunny today.

>> I don't want to get burned. >> Definitely not. Very painful. >> Speaking from experience.

>> Unfortunately, yes. >> I'll learn from your mistake. >> Smart choice.

>> Thanks for the help. >> Actually, wait a moment. >> Yes.

>> I have an extra towel. >> You do? >> My friend was supposed to come but

canled. Really? Are you sure? >> Yes, it's just sitting in my bag. >> That's so kind of you.

>> No problem. Here you go. >> Thank you so much. >> It's bright yellow. Hope that's okay.

>> Any color is fine. >> It's actually easier to find on the beach.

>> Good point. >> Just return it before you leave. >> Of course. Where will you be? Right here

under the red umbrella. >> I'll find you. >> Enjoy your swim.

>> Thank you again. You saved my day. >> Happy to help. See you later. >> See you later.

>> Find out about a park. >> Excuse me. Is there a park near here? >> Yes, there are actually two nearby.

>> Two parks. Which one do you recommend? It depends on what you want. >> What do you mean?

>> One is for relaxing, one is for activities. >> Tell me about the relaxing one first.

>> That's Riverside Park. >> Is it by a river? >> Yes. Beautiful walking paths.

>> That sounds peaceful. >> Very peaceful. Lots of trees. >> Are there benches to sit on?

>> Everywhere. And picnic areas, too. I could bring lunch there. >> Many people do.

>> What about the other park? >> That's Central Sports Park. >> What activities are there?

>> Tennis courts, basketball, a soccer field. >> Is it crowded?

>> On weekends, yes. Weekdays are quieter. >> Today is Wednesday. >> Then it should be nice and calm.

>> Which park is closer? Riverside Park is about 10 minutes away. >> And the sports park

>> about 15 minutes in the other direction. >> I think I prefer the peaceful one. >> Riverside Park it is.

>> How do I get there? >> Walk down this street. >> This main street?

>> Yes. Turn left at the library. >> Is the library obvious? >> Big white building. You can't miss it.

>> Then what? Walk straight for five minutes >> and the park will be there.

>> You'll see the entrance on your right. >> Is there an entrance fee? >> No, it's free and open all day.

>> What time does it close? >> It closes at sunset. >> That's good to know.

>> There are also food vendors inside >> in case I get hungry. >> Exactly. Ice cream and snacks.

>> Perfect. Thank you for all the information. >> Enjoy the park.

>> I'm sure I will. Goodbye. >> Goodbye. Have a lovely walk. >> Conversation at the market.

>> Good morning. These vegetables look wonderful. >> Good morning. Everything is fresh today.

>> From your own farm? >> Yes, we grow everything ourselves. >> That's impressive.

family farm. Three generations. >> How lovely. >> What are you looking for today?

>> I need tomatoes. >> We have several types. >> What types do you have?

>> Cherry tomatoes, beef steak, and Roma. >> What's the difference? >> Cherry tomatoes are small and sweet.

>> Good for salads. >> Perfect for salads. >> And the beef steak? Big and juicy. Great

for sandwiches. >> What about Roma tomatoes? >> Best for cooking. Making sauce.

>> I'm making a salad tonight. >> Then cherry tomatoes are your choice. >> How much are they?

>> $4 per pound. >> I'll take one pound, please. >> Here you go. Anything else?

>> Do you have cucumbers? >> Yes, right here. They look very fresh. >> Picked this morning.

>> This morning? Amazing. >> That's the benefit of a local market. >> How much for two cucumbers?

>> $3 for two. >> I'll take them. >> Anything else for your salad?

>> Maybe some lettuce. >> We have romaine and butter lettuce. >> Which is crispier?

>> Roma. Very crunchy. One romaine lettuce, please. >> That's $2.50.

>> So, what's my total? >> Tomatoes, cucumbers, lettuce. >> Yes.

>> That's $9.50 total. >> Here's $10.

>> And 50 change. >> Thank you. >> Do you need a bag?

>> Yes, please. >> Paper or reusable? Reusable is better for the environment.

>> Good choice. Here you go. >> Thank you. Beautiful market. >> Come back next Saturday.

>> I will. Goodbye. >> Goodbye. Enjoy your salad. >> Order a sandwich without cheese.

>> Hi, what can I get for you today? >> Hi, I'd like a sandwich, please. >> What kind would you like?

>> What options do you have? Turkey, ham, chicken, or vegetarian? >> I'll have the turkey sandwich.

>> Great choice. What bread? >> What bread do you have? >> White, whole wheat, or sourdough?

>> Whole wheat, please. >> The turkey sandwich comes with cheese. >> Actually, can I have it without cheese?

>> No cheese, of course. >> I'm lactose intolerant. We can definitely skip the cheese.

>> Thank you for understanding. >> No problem at all. Many people ask. >> It's becoming more common.

>> What toppings would you like? >> What do you have? >> Lettuce, tomato, onion, pickles,

peppers. >> Lettuce and tomato, please. >> Any onion?

>> Just a little. Not too much. >> Light onion. Got it. And maybe some pickles.

>> Sure. Any sauce? >> What sauces are available? >> Mayonnaise, mustard, or our special

sauce? >> What's in the special sauce? >> It's a mix of herbs and olive oil.

>> Is there any dairy in it? >> No, completely dairyfree. >> Perfect. I'll try that.

>> Good choice. It's delicious. >> I'm excited to taste it. >> Salt and pepper. Just a little pepper,

please. >> No problem. >> Should I pay here or at the counter?

>> You can pay here. >> How much is the sandwich? >> It's $8.50.

>> Do you take credit cards? >> Yes. Tap or insert. >> Done.

>> Thank you. Here's your receipt. >> How long will it take? >> About 3 minutes.

>> I'll wait right here. >> Your sandwich is ready. >> That was fast.

We're quick. >> Thank you so much. >> Enjoy your dairyfree sandwich.

>> I'm sure I will. Goodbye. >> Ask where to buy a SIM card. >> Excuse me. Do you speak English?

>> Yes, a little. How can I help? >> I need to buy a SIM card. >> A SIM card for your phone?

>> Yes, for mobile data. >> Are you a tourist? Yes, I just arrived yesterday.

>> Welcome to our country. >> Thank you. It's beautiful here. >> I'm glad you like it.

>> But I need internet on my phone. >> Of course. Very important nowadays. >> Exactly. For maps and translating.

>> There are several places to buy SIM cards. >> What are my options?

>> Phone shops or convenience stores. Which is better? >> Phone shops can help set it up.

>> That would be helpful. >> They speak English usually. >> Where is the nearest phone shop?

>> There's one in the shopping mall. >> How far is the mall? >> About 5 minutes by walking.

>> Which direction? >> Go straight and turn right at the bank. >> I'll find it.

>> The shop is called Telecom. >> Telecom. I'll remember that. >> What kind of plan do you need?

>> Mostly data, maybe some calling. >> Tourist plans are best. >> Do they have tourists plans?

>> Yes, usually for 7, 15, or 30 days. >> How much do they cost? >> Around 15 to $30 depending on data.

>> That's reasonable. >> Bring your passport. Why do I need my passport?

>> They need to register the SIM card. >> Is that a law? >> Yes, for security reasons.

>> I have my passport with me. >> Then you're all set. >> How long does it take to activate?

>> Usually 10 to 15 minutes. >> Not too long. >> They'll do everything for you.

>> Thank you so much for your help. >> You're welcome. Enjoy your trip. I will now that I'll have data.

>> Technology is essential. >> Goodbye. >> Goodbye. Have fun.

>> Ask for directions to the museum. >> Excuse me. Could you help me? >> Sure. What do you need?

>> I'm looking for the history museum. >> The National History Museum. >> Yes, that's the one.

>> You're not too far from it. How do I get there from here? >> Do you want to walk or take a bus?

>> How far is it on foot? >> About 20 minutes walking. >> That's a nice walk.

>> The weather is good today. >> I'll walk then. >> Great. I'll give you directions.

>> Thank you. >> First, go straight down this road. >> For how long?

>> Until you reach the big square. >> What's in the square? A fountain and some statues.

>> I'll know it when I see it. >> Very recognizable. >> Then what do I do?

>> Cross the square diagonally >> to the opposite corner. >> Exactly. You'll see a wide street.

>> What's the street called? >> Victory Avenue. >> Victory Avenue. Got it.

>> Walk down Victory Avenue for about 5 minutes. >> Is the museum on that street? Yes. On

the left side. >> What does it look like? >> A big stone building with columns.

>> Like a Greek temple. >> Exactly. Very grand. >> Are there signs outside?

>> Yes. And flags, too. >> That should be easy to find. >> You won't miss it.

>> What are the opening hours? >> I think it closes at 6:00 p.m. >> It's 2:00 now. Plenty of time. You'll

have about 4 hours. >> Is the museum big? >> Very big. You might need all four hours.

>> Perfect. >> Don't miss the dinosaur exhibit. >> There are dinosaurs.

>> The skeleton of a T-Rex. >> I love dinosaurs. >> Then you'll have a great time.

>> Thank you so much. >> You're welcome. Enjoy the museum. >> Goodbye.

>> Goodbye. Buy a ticket at the museum. >> Good afternoon. Welcome to the museum.

>> Good afternoon. I'd like to buy a ticket. >> Certainly. Just for yourself?

>> Yes. One adult ticket, please. >> Are you a resident or visitor? >> I'm a visitor. A tourist.

>> Where are you visiting from? >> From Australia. >> Welcome to our city. Thank you. I'm

loving it so far. >> What would you like to see today? >> Everything. What do you recommend?

>> The ancient history section is wonderful. >> I heard about the dinosaurs.